1. Open the Record or Thread

• Navigate to the specific record or conversation thread in Odoo where you want to send the email.

2. Launch the Embedded Composer

• In the Messages section, click Send Message to open the focused email composer embedded directly in the thread.

3. Specify Recipients

• Fill in the To, CC, and BCC fields as needed.
• Only the recipients listed here will receive the email.
• Record followers will not be notified unless you explicitly add them as recipients.

4. Compose the Email

• Enter the subject and body of your message.
• Attach files if necessary.
• The composer supports rich text formatting for better readability.

5. Send the Email

• Click Send to deliver the message.
• Recipients will receive it as a real email in their inbox.

6. Open an Existing Email

• Navigate to the Mail module or the related record’s chatter to view the email you want to respond to or forward.

7. Reply to an Email

• Click Reply to respond only to the original sender.
• The system will automatically include the original message content for context.
• Edit your message as needed, then click Send.

8. Forward an Email

• Click Forward to send the original email to a different recipient.
• The forwarded message will include the original content and any attachments.
• Add your own comments if necessary, then click Send.

9. Attachment Handling

• All original attachments are preserved when replying or forwarding, unless you choose to remove them.