1. Configure conversation for user

• First go to settings -> user -> mail conversations, choose to see all conversations or see your own conversation.

2. Show Conversations

• At message tap Conversations, shows the conversations that the user has been added to (in case the admin set to view his own conversations).

3. New Conversation

• Click new to create a new conversation. Enter a conversation subject.

4. Add user to conversation

• Click add to add users and select the users you want to add.

5. Actions

• Here users can send messages, logging, activity creation.

• Here you can also show, hide notifications, notes, messages by clicking on the corresponding icons.

• Along with that you can also perform operations with messages, logs.

6. Navigating & Managing Threads

• Open a Thread: Click on a conversation line to view the full message history.

Bulk Actions: Select one or more threads and use the Action button to:

• Move
• Archive
• Delete
• Mark as Read / Unread

Press move to move the conversation to the desired location and delete all messages of that conversation.

• Mark as Read: Remove the “unread” status from a conversation so it no longer appears as new or highlighted.
• Mark as Unread: Flag a conversation as new again, so it’s visually highlighted and easier to find later

7. Filtering, Grouping

• Use the search/filter bar above the list to:
  • Filter by subject, partner, date range, read/unread status
  • Group by partner, model, or tag
• Combine filters and grouping for more precise results.