| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Community Apps Dependencies | Show |
| Lines of code | 3524 |
| Technical Name |
discord_integration_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Helpdesk (helpdesk) |
| Community Apps Dependencies | Show |
| Lines of code | 3524 |
| Technical Name |
discord_integration_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
Discord Integration
Real-Time Helpdesk Notifications on Discord
Send automated Discord messages when helpdesk events happen â ticket creation, stage changes, SLA alerts, and after-hours customer replies. Fully configurable webhooks, Jinja templates, embed fields, and @mentions for technicians and teams.
Webhook & Trigger Configuration
Set up Discord webhooks and map them to specific Odoo events with a flexible trigger system. Each trigger supports Jinja-based message templates, custom embed colors, configurable embed fields, and team/SLA filtering â giving you full control over what gets sent and where.
- Webhook Management: Multiple webhooks with test button and multi-company support.
- 7 Trigger Types: Ticket created, unassigned, assigned, stage changed, closed, after-hours reply, SLA alert.
- Jinja Templates: Access ticket fields, partner data, URLs, and Discord mentions in messages.
- Embed Fields: Add custom inline fields to Discord embeds for rich notifications.
SLA Alerts with Smart Mentions
When SLA deadlines approach, the module sends Discord alerts with time remaining, deadline info, and automatic @role mentions for the responsible team. Fun phrases in Portuguese keep the tone engaging while escalating urgency to admins when needed.
- Technician & Admin Alerts: Separate notification flows with different role mentions.
- Time Remaining: Auto-calculated days, hours, and minutes until deadline.
- Team Role IDs: Configure Discord role IDs per helpdesk team for targeted @mentions.
- 23+ Fun Phrases: Randomized Portuguese messages to keep alerts engaging and noticeable.
Extended Integration Features
After-Hours Detection
Automatically detects customer replies outside business hours using the team's resource calendar. Notifies on-call staff via Discord so no message goes unnoticed.
Discord User Mentions
Each Odoo user can store their Discord User ID. Triggers automatically generate @mentions in messages, ensuring the right person gets pinged on Discord.
Sandbox & Master Toggle
Global enable/disable switch in Settings. Sandbox mode automatically skips notifications on test databases, preventing accidental messages to production Discord channels.
Connect Your Team on Discord Today
Designed and developed by NexView to meet real-world IT team necessities.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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