| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 692 |
| Technical Name |
eb_mail_manual_routing |
| License | OPL-1 |
| Website | https://www.echobitzit.com |
| Versions | 17.0 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
Discuss (mail)
|
| Lines of code | 692 |
| Technical Name |
eb_mail_manual_routing |
| License | OPL-1 |
| Website | https://www.echobitzit.com |
| Versions | 17.0 18.0 19.0 |
Lost Email
Routing
Manager
Mail Routing intercepts every unroutable email before it's discarded and parks it in a dedicated inbox for instant manual routing.
Why Choose Lost Email Routing?
How Mail Routing Creates Value?
What is Lost Email Routing?
Mail Routing is a mission-critical 8 module that acts as a fail-safe for your incoming communication. Odoo's standard gateway often drops emails that don't match a specific thread or document. Our module intercepts these failures, turns them into reachable "Lost Messages," and gives you the tools to route them correctly.
It provides a centralized cockpit for managing missed opportunities. Whether it's a new lead from a mangled email address or a reply that lost its technical headers, your team can manually attach it to Sale Orders, CRM Leads, Project Tasks, or any other record — keeping your communication history complete and your data accurate.
Key Features
Everything you need for intelligent email routing in Odoo
Overrides the standard mail gateway to catch emails that normally "disappear" when Odoo can't find a matching record. A dedicated workspace lets you view, search, and manage all intercepted messages in one place, while smart auto-detection intelligently parses email subjects and bodies to suggest the correct destination record — Sales Orders, Leads, Invoices, and more.
A streamlined wizard lets you attach any lost email to its corresponding Odoo record instantly. Eliminate manual follow-up and ensure every incoming message reaches the right place without delay.
Select multiple messages from the list view and route them all to the same Odoo record in a single batch operation.
Restrict routing to specific Odoo models (e.g., only Leads and Orders) to maintain database order and prevent misrouting.
Automatically notifies your team via a chosen Discuss channel whenever a new message is intercepted and needs attention.
How It Works
From installation to your first routed email in four simple steps
Install Mail Routing from the Odoo App Store. It instantly overrides the standard mail gateway to prevent silent email drops.
Navigate to Settings and choose who should be notified when a new unroutable email is intercepted and parked in the Lost inbox.
Open any lost message; our engine automatically scans the content to suggest the correct destination record (Lead, SO, PO).
Confirm the suggested record or pick a new one, then click Route. The email and its attachments are instantly attached to the document.
Feature Deep Dive
Explore every capability in detail
Get started instantly by activating the 'Lost Email Routing' module from your Odoo Apps dashboard. Once installed, it begins monitoring all incoming mail traffic for unroutable messages.
Maintain security by controlling who can view and route lost emails. Simply assign the "Lost Messages: Manager" group to authorized staff members in the User Settings.
Tailor Odoo's mail behavior. Choose specific models (Leads, Tickets, Orders) that appear as valid routing destinations and configure notification recipients for new alerts.
Access all intercepted communication in a professional list view. Never lose a customer inquiry again—every unattached email is safely stored here waiting for your review.
Stay on top of critical mail. Unauthorized or lost messages trigger real-time notifications in a dedicated Odoo Discuss channel, alerting the right team members instantly.
Review the full lifecycle of intercepted messages. Track the routing state (Lost vs Routed) and access the 'Route Manually' wizard directly from the message form.
Save time with our intelligent suggestions. The routing wizard parses the subject line (e.g., 'S00020') and automatically pre-selects the matching Odoo record for one-click attachment.
Once routed, the email is moved from the Unrouted Inbox and attached directly to the chatter of the destination record, providing a seamless history for your team.
Dedicated Module Support
Our dedicated support team is ready to help you with installation, configuration, or any technical questions regarding the Mail Routing module.
- Odoo 17, 18 or 19
- Standard Odoo Mail setup
- Configured Incoming Mail Server
- Initial Setup Guidance
- Bug Fixing Support
- Version Compatibility Updates
Can I route emails to any record?
Yes. The module supports routing to any Odoo record (Leads, Tickets, SO, PO, etc.) as long as the model is whitelisted in settings.
Does it work in Multi-Company?
Absolutely. Intercepted messages respect company isolation, and alerts are sent only to designated recipients for that company.
What about email attachments?
Full attachment support. When you route a message, all original PDF, image, and document attachments are moved and attached to the target record.
How are suggestions generated?
Our engine uses regex and elastic search patterns to find document references (like S0001 or #1052) in the mail subject and body.
Scan and Connect with echoBitz
Book a meeting, start a WhatsApp conversation, or reach us by email from one simple visual card. It is the fastest way to move from curiosity to a Mail Routing implementation discussion.
Our Services
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Ready to rescue your lost messages?
Install Mail Routing and ensure that no customer email ever disappears into the Odoo void again.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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