Helpdesk MRP Sale
by CLuedoo https://www.cluedoo.com/shop/lic-clu-set-hdk-0004-helpdesk-mrp-sale-5584$ 100.44
| Availability |
Odoo Online
Odoo.sh
On Premise
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| Odoo Apps Dependencies |
•
Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 308 |
| Technical Name |
fal_helpdesk_mrp_sale |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0004-helpdesk-mrp-sale-5584 |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Manufacturing (mrp)
• Inventory (stock) • Helpdesk (helpdesk) • Sales (sale_management) • Discuss (mail) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 308 |
| Technical Name |
fal_helpdesk_mrp_sale |
| License | OPL-1 |
| Website | https://www.cluedoo.com/shop/lic-clu-set-hdk-0004-helpdesk-mrp-sale-5584 |
| Versions | 18.0 19.0 |
ODOO'S FUNCTION
Odoo does not allow direct creation of a Sales Order from a Helpdesk Ticket .
No traceability between Helpdesk → MRP → Sales.
A manual process is required for follow-up sales.
CLUEDOO'S FUNCTION
1️⃣ The “Sales Order” button allows creating an SO from the ticket in one click.
2️⃣ The ticket automatically shows MO, serial, and BoM details for tracked products.
3️⃣ Smart buttons enable two-way navigation between the Ticket and the SO.
4️⃣ End-to-end traceability (Helpdesk → Sales → MRP) is fully supported.
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Go to the
Helpdesk
module, then reach for the
Configuration
menu and access
Helpdesk Teams.
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Choose a team, scroll down until you see the
Returns
section, then enable the checkbox.
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For each ticket you receive, a
Sales Order
button will now appear, making it easy to generate a Sales Order straight from the ticket.
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When you click
Extra Info
Tab, you’ll see the Manufacturing Info that shows which MO produced the product linked to this ticket. Below that, you’ll find the product selector. Select
Bill of Materials
to view the BoMs used to create the product.
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Click the
Sales Order
button to create the sales order directly in the pop-up window.
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The system will create a
Sales
smart button, providing quick access to the Sales Order that was created.
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The Sales Order also displays a
Tickets
smart button for easy access to the linked ticket.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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