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Helpdesk MRP Sale

by
Odoo

$ 100.58

v 18.0 Third Party
This module requires Odoo Enterprise Edition.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Manufacturing (mrp)
• Inventory (stock)
• Helpdesk (helpdesk)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
Community Apps Dependencies
Lines of code 308
Technical Name fal_helpdesk_mrp_sale
LicenseOPL-1
Websitehttps://www.cluedoo.com/shop/lic-clu-set-hdk-0004-helpdesk-mrp-sale-5584
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Manufacturing (mrp)
• Inventory (stock)
• Helpdesk (helpdesk)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
Community Apps Dependencies
Lines of code 308
Technical Name fal_helpdesk_mrp_sale
LicenseOPL-1
Websitehttps://www.cluedoo.com/shop/lic-clu-set-hdk-0004-helpdesk-mrp-sale-5584


STORY BEHIND THE FEATURES

ODOO BEHAVIOUR

Odoo does not allow direct creation of a Sales Order from a Helpdesk Ticket .

No traceability between Helpdesk → MRP → Sales.

A manual process is required for follow-up sales.

CLUEDOO BEHAVIOR

Cluedoo provides detailed MRP Information in the Helpdesk for products with the tracking method of sale.

COMPARISON: ODOO vs CLUEDOO

Odoo

  • Cannot create a Sales Order directly from a Helpdesk ticket.

  • No manufacturing (MO / serial) info shown on the ticket.

  • No smart buttons linking Ticket ↔ Sales Order.

  • Traceability between Support, Sales and MRP is manual.

Cluedoo

  • “ Sales Order ” button on the ticket creates an SO in one click—even pre‑filled.

  • The ticket auto‑displays MO / serial / BoM details for tracked products.

  • Smart buttons provide two‑way jump Ticket ↔ SO.

  • End‑to‑end traceability (Helpdesk → Sale → MRP) is built‑in.

BUSINESS CASE

A customer reports an issue with a serialized product.

Support sees its MO and serial instantly, clicks Sales Order to issue a replacement, and both documents stay linked—cutting resolution time and eliminating manual cross‑checks.

OUR FEATURES AS SOLUTION

Helpdesk MRP Sale

HOW TO USE THIS MODULE ?


1. First, in Helpdesk Go to Configuration Menu, and select Helpdesk Team. Create new or modify existing field and set checklist return field.


2.

Go to Helpdesk > Ticket > Create Ticket > Fill Customer for Create Sale Order , Fill manufacturing info and click Sale Order Button






3.

After click Sale Order button, it will pop up wizard Sale Order form view, then create Sale Order.

4.

In helpdesk ticket form view will show smart button sale in right corner. If we click it will link to Sale Order form view. In Sale Order form view we also have smart button Ticket that connect with helpdesk ticket form view.














ODOO'S FUNCTION

Odoo does not support generating a Sales Order directly from a Helpdesk Ticket. The system provides no traceability between Helpdesk, MRP, and Sales processes, any follow-up sales activities need to be performed manually.

CLUEDOO'S FUNCTION

The “Sales Order” button allows creating an SO from the ticket in one click. The ticket automatically shows MO, serial, and BoM details for tracked products. Smart buttons enable two-way navigation between the Ticket and the SO. End-to-end traceability (Helpdesk → Sales → MRP) is fully supported.
Go to the Helpdesk module, then reach for the Configuration menu and access Helpdesk Teams.
Choose a team, scroll down until you see the Returns section, then enable the checkbox.
For each ticket you receive, a Sales Order button will now appear, making it easy to generate a Sales Order straight from the ticket.
When you click Extra Info Tab, you’ll see the Manufacturing Info that shows which MO produced the product linked to this ticket. Below that, you’ll find the product selector. Select Bill of Materials to view the BoMs used to create the product.

Click the Sales Order button to create the sales order directly in the pop-up window.
The system will create a Sales smart button, providing quick access to the Sales Order that was created.
The Sales Order also displays a Tickets smart button for easy access to the linked ticket. 

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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