IT Service Management (ITSM)
by genin IT http://www.geninit.cn , 亘盈信息技术 http://www.geninit.cn , jeffery <jeffery9@gmail.com> http://www.geninit.cn$ 293.77
In-App Purchases| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Employees (hr) |
| Lines of code | 4192 |
| Technical Name |
itsm |
| License | OPL-1 |
| Website | http://www.geninit.cn |
| Versions | 17.0 19.0 |
IT服务管理系统 | IT Service Management (ITSM)
基于ITIL 4的企业级IT服务管理解决方案
Enterprise IT Service Management Solution Based on ITIL 4
核心功能 | Key Features
配置管理数据库 | CMDB
配置项(CI)管理、CI关系和依赖、资产生命周期管理、合规性和风险评估
Configuration Items management, CI relationships and dependencies, asset lifecycle management, compliance and risk assessment
服务目录管理 | Service Catalog
IT服务定义、服务分类和层次结构、服务级别协议(SLA)管理
IT service definitions, service categories and hierarchies, Service Level Agreements (SLAs)
服务请求管理 | Service Request
集中跟踪用户服务请求、可定制的请求工作流和状态、与服务目录和SLA集成、自动分配和通知
Centralized tracking of user service requests, customizable request workflows and statuses, integration with Service Catalog and SLAs, automated assignment and notifications
高级特性 | Advanced Features
集成与自动化 | Integration & Automation
外部系统集成(Zabbix、监控工具)、自动CI发现、数据导入/导出功能、工作流自动化规则
External system integrations (Zabbix, monitoring tools), automated CI discovery, data import/export capabilities, workflow automation rules
报告与分析 | Reporting & Analytics
ITSM仪表板和KPI、合规性报告、可用性指标、自定义报告生成
ITSM dashboards and KPIs, compliance reports, availability metrics, custom report generation
智能SLA管理 | Smart SLA Management
基于工作日历的SLA计算，支持多级自动升级策略和实时状态监控
Work calendar-based SLA calculation with multi-level auto-escalation policies and real-time status monitoring
详细功能特性 | Detailed Features
配置管理数据库 (CMDB)
- 配置项(CIs)管理 / Configuration Items (CIs) management
- CI关系和依赖 / CI relationships and dependencies
- 资产生命周期管理 / Asset lifecycle management
- 合规性和风险评估 / Compliance and risk assessment
服务目录管理
- IT服务定义 / IT service definitions
- 服务分类和层次结构 / Service categories and hierarchies
- 服务级别协议(SLAs) / Service Level Agreements (SLAs)
服务请求管理
- 集中跟踪用户服务请求 / Centralized tracking of user service requests
- 可定制的请求工作流和状态 / Customizable request workflows and statuses
- 与服务目录和SLA集成 / Integration with Service Catalog and SLAs
- 自动分配和通知 / Automated assignment and notifications
集成与自动化
- 外部系统集成(Zabbix、监控工具) / External system integrations
- 自动CI发现 / Automated CI discovery
- 数据导入/导出功能 / Data import/export capabilities
- 工作流自动化规则 / Workflow automation rules
应用场景 | Use Cases
企业IT部门 | Enterprise IT Departments
为大中型企业IT部门提供完整的服务管理解决方案，提升IT服务质量和效率，实现标准化的ITIL流程管理
Complete service management solution for enterprise IT departments to improve service quality and efficiency with standardized ITIL process management
IT服务提供商 | IT Service Providers
为IT外包服务商和云服务提供商提供标准化的服务交付和管理平台，支持多客户环境和SLA管理
Standardized service delivery and management platform for IT outsourcing and cloud service providers with multi-client support and SLA management
技术架构 | Technical Architecture
模块化架构 | Modular Architecture
基于Odoo框架的模块化设计，支持灵活扩展和定制
Modular design based on Odoo framework with flexible extension and customization
安全与权限 | Security & Permissions
完善的权限控制体系，支持角色管理和数据安全
Comprehensive permission control system with role management and data security
响应式界面 | Responsive Interface
现代化的Web界面，支持移动设备访问和操作
Modern web interface with mobile device access and operation support
模块依赖与集成 | Module Dependencies & Integration
核心依赖模块 | Core Dependencies
- base - Odoo基础框架 / Odoo base framework
- mail - 邮件系统集成 / Mail system integration
- web - Web界面支持 / Web interface support
- portal - 门户网站功能 / Portal website functionality
- hr - 人力资源管理 / Human resources management
- base_automation - 自动化规则 / Automation rules
外部集成 | External Integrations
- Python requests库 / Python requests library
- Zabbix监控系统 / Zabbix monitoring system
- 其他监控工具 / Other monitoring tools
- API接口集成 / API interface integration
技术支持 | Technical Support
亘盈信息技术 | Genin IT
联系我们 | Contact Us
www.geninit.cn
如需定制开发或技术支持，请联系我们
Please contact us for customization or technical support
技术要求 | Technical Requirements:
Odoo 16.0+, Python 3.8+, 需要base_automation模块
Odoo 16.0+, Python 3.8+, requires base_automation module
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