| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Helpdesk (helpdesk) • Discuss (mail) • Timesheets (timesheet_grid) • Employees (hr) • Sales (sale_management) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 3687 |
| Technical Name |
project_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
| Versions | 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Project (project)
• Helpdesk (helpdesk) • Discuss (mail) • Timesheets (timesheet_grid) • Employees (hr) • Sales (sale_management) • Invoicing (account) |
| Community Apps Dependencies | Show |
| Lines of code | 3687 |
| Technical Name |
project_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
| Versions | 19.0 |
Project ITSM
Full ITSM Problem & Change Management for Odoo Projects
Extend Odoo Projects into a complete ITSM platform. Manage Problems, Changes, and Projects with type-specific workflows, required field validation, ticket-to-project conversion, automated resolution notifications, and smart timesheet routing.
Problem & Change Management
Classify your projects as Problems or Changes following ITIL best practices. Each type comes with its own dedicated workflow stages, required documentation fields, and validation rules to ensure compliance and traceability.
- Problems: Document root cause analysis, symptoms, impact details, workarounds, and resolutions.
- Changes: Track rollout plans, rollback plans, implementation details, UAT validation, and closure.
- Auto Stages: Each type automatically creates its own Kanban stages (e.g., Planning, Implementation, Validation, Done).
Convert Tickets into Projects
Seamlessly convert any Helpdesk ticket into a Problem or Change project with a single click. The conversion wizard pre-fills customer, description, and links the new project back to the source ticket for full traceability.
- One-click "Create Project" button directly on the ticket form.
- Choose project type: Project, Problem, or Change.
- Automatic linking between ticket and created project via source_ticket_id.
Extended Project ITSM Features
Partner Relationship Tracking
View all Projects, Problems, and Changes linked to a partner directly from the ticket form. Smart stat buttons show total and open counts for instant visibility.
Finish Wizard & Email Notifications
When completing a Problem, use the Finish Wizard to automatically send resolution emails to all related open tickets and close them in a single action.
Smart Timesheet Routing
Configure per company whether timesheets track directly on tickets or route to project tasks. Ideal for organizations that need billing consolidation through projects.
Elevate Your Projects Today
Designed and developed by NexView to meet real-world IT team necessities.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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