$ 5000.01
In-App Purchases| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Sales (sale_management)
• Subscriptions (sale_subscription) • Helpdesk (helpdesk) • Discuss (mail) • Invoicing (account) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 3715 |
| Technical Name |
sale_subscription_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
| Versions | 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Sales (sale_management)
• Subscriptions (sale_subscription) • Helpdesk (helpdesk) • Discuss (mail) • Invoicing (account) • Project (project) |
| Community Apps Dependencies | Show |
| Lines of code | 3715 |
| Technical Name |
sale_subscription_itsm |
| License | OPL-1 |
| Website | https://gonexview.com |
| Versions | 19.0 |
Sale Subscription ITSM
Advanced Subscription Management with ITSM Integration for Odoo
Supercharge your Odoo Subscriptions with automated helpdesk ticket scheduling, smart renewal with inflation index adjustment, expiration alerts, project consolidation, and SLA reporting â all in one module.
Scheduled Helpdesk Tickets from Subscriptions
Automatically generate recurring helpdesk tickets based on product configurations within your subscriptions. Define flexible recurrence patterns â daily, weekly, monthly (by day or by weekday), or yearly â and let the system create tickets on schedule for each customer.
- Link a Ticket Template directly to a product for automatic ticket generation.
- Support for branch partners: create schedules for main partner + all branches.
- Override the scheduled ticket contact per partner for targeted delivery.
- Advanced monthly recurrence: specific day of month or nth weekday (e.g., 2nd Tuesday, last Friday).
Automatic Subscription Renewal with Index Adjustment (BRAZIL INDEX)
Enable auto-renewal on subscriptions to automatically generate renewal orders when the term expires. For Brazilian companies, apply real-time inflation index adjustments (IGPM or IPCA) fetched directly from the Central Bank API, ensuring fair and transparent price updates.
- Auto-Renew toggle per subscription for hands-free renewal.
- IGPM (FGV) and IPCA (IBGE) index support with 12-month accumulated calculation.
- Renewal Wizard for manual index selection before confirming renewal.
- Detailed chatter messages with price change breakdown on each renewal.
Extended Subscription Features
Expiration Alerts
Configurable automated alerts when subscriptions approach expiry. Choose to notify via Discuss channel or automatically create a helpdesk ticket assigned to a specific team.
Project Consolidation
Consolidate multiple service products into a single project per Sale Order. Template tasks become subtasks, keeping your project structure clean and organized.
Monthly SLA Reports
Automatically generate and email monthly SLA performance reports to customers. Tracks on-time vs late ticket resolution with PDF attachments sent via scheduled cron.
Template Flexibility
Choose to keep existing order lines or replace them when applying a template. Optional breakdown totals show recurring vs non-recurring amounts in reports and portal.
Company-Only Sales Restriction
Optionally restrict sales exclusively to company partners. Prevents individual contacts from being set as customers on subscriptions, ensuring proper B2B workflows.
Elevate Your Subscriptions Today
Designed and developed by NexView to meet real-world IT team necessities.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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