We have added some predefined languages (English, German / Deutsch, Arabic, Spanish / Español, French / Français, Chinese) in the module. If you want to add other languages, you can contact us at support@softhealer.com . We use Google Translator tools for multiple languages, so possible translations may not be accurate. We welcome suggestions to make the translations more accurate at support@softhealer.com.
InsightMate – AI Live Chatbot – Real Time Intelligent Support
by Softhealer Technologies https://www.softhealer.com
Odoo
$ 140.06
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) • Website (website) |
| Community Apps Dependencies | Show |
| Lines of code | 5863 |
| Technical Name |
sh_ai_livechat |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 18.0 19.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Live Chat (im_livechat)
• Discuss (mail) • Website (website) |
| Community Apps Dependencies | Show |
| Lines of code | 5863 |
| Technical Name |
sh_ai_livechat |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 18.0 19.0 |
Free Support
Life Time
Custom Apps
1400+
top seller of odoo marketplace
Happy Customer
10K+
Year Of Experience
10+
countries
100+
Talented healers
150+
Industries Served
50+
Odoo Community Implementation
350+
Best partner Nominee
2024
Global Presence
Free Demo
Email: support@softhealer.com
Lifetime Free Support
Contact: support@softhealer.com
Customization
Sales: sales@softhealer.com
Community
Enterprise
Odoo.sh
Features
 | Multi-Chat Bot Creation |
 | Multi-Provider AI Integration |
 | Knowledge Sources |
 | Restrict What AI Can Use to Respond |
 | AI That Reads PDFs, Docs & URLs |
 | Chatbot Specific Configurations |
 | Custom Message for Unavailable Operators |
 | Switch from AI to Human Agent |
 | System Prompt and Chatbot Prompt |
 | Response Style Configuration |
 | AI Tool Token Usage Limit (Per Chatbot) |
 | AI Tool Token Usage Limit (Per User) |
 | Chatbot On/Off Control |
 | Smart Document Splitting |
 | Custom Development Friendly |
 | OpenRouter Integration |
Key Features
Assign Live Chat access to control who can manage and operate AI-powered live chat features.
Grant AI accessibility permissions to allow selected users to configure LLM settings, knowledge bases, and AI Live Chat behavior.
Go to the AI Live Chat -> AI Bots.
View all configured AI bots with their assigned AI model and connected knowledge sources.
Define the AI bot name and its primary responsibility for handling user queries. Publish the bot to make it live and available for visitor conversations.
Configure Odoo models that the AI bot can access for answering live queries.
You can choose the model, fields, and selected fields; it shows the total number of fields in 'Fields'.
You have the option to select All Fields or Selected Fields.
When you select 'selected fields only', you can choose fields as needed.
Configuration for the BOT channel.
Navigate to live chat channels where AI bots can be assigned and activated.
You can set a dedicated agent or operator in the bot.
Click "Add a line" to set up Bot rules.
You can manage multiple bots independently for different use cases or departments.
Go to the AI Bots -> Document Sources, Upload document, and click sync documents.
Notification for synced documents.
You can access knowledge sources and channels using the smart button.
Knowledge sources list view.
In the bot form view, click on the "Chunks" icon.
It will open document chunks.
In the document chunks view, you can configure details.
Live chat as per the configured documents.
LLM form view, Configure necessary fields and prompts.
In the AI bots, you can configure the system prompt.
Go to the AI Bots, Usage & Limits tab, to configure statistics and rate limits.
AI Configuration â Conversation History: Set how many past conversations (e.g., 10) the bot remembers to maintain context during a conversation.
You can set a limit on the number of system actions the AI can perform within a single conversation.
Click the live chat button.
Click the "Talk to Human" button to start talking with a human instead of an AI bot.
It shows a message if the operator is busy.
The operator joined, and after that AI bot will not answer in chat.
Go to the AI Live Chat -> Knowledge Sources.
Knowledge Sources list view.
Knowledge Sources form view with all necessary configurations.
Select OpenRouter and enter your OpenRouter API key to enable OpenRouter integration.
Browse and select from the wide range of AI models available through OpenRouter.
Start chatting using your selected OpenRouter model seamlessly within the AI Chat interface.
Now we select provider type 'Direct' to use Gemini or OpenAI.
Chatbot as per configuration.
Go to the AI Bots -> Document Sources, Select source type "Web URL". Paste the URL, and click sync documents.
AI bot answers based on the given URL.
Go to the AI Live Chat -> AI Models.
LLM providers list view with default LLM and active options.
Version 19.0.1.0.0 | Released on : 27th March 2026
Initial
Initial Release.
- Yes, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as well as Community.
- No, this application is not compatible with odoo.com(odoo saas/Odoo Online)
- Yes, to test this module, please contact us at sales@softhealer.com.
- No. The AI provides intelligent responses based on available data and models, but results may sometimes be incomplete or approximate. Always verify critical business decisions manually. This case is not eligible for refund or exchange.
- AI interprets queries based on patterns and available data. Incorrect inputs, ambiguous questions, or missing data may lead to inaccurate outputs. This case is not eligible for refund or exchange.
- AI should be used as a decision-support tool, not a replacement for human judgment. Always review outputs before taking action. This case is not eligible for refund or exchange.
- AI understands structured data well, but complex business logic, customizations, or incomplete records may affect accuracy.
- No. The system is designed for business users with a simple chat interface.
- Check API configuration
- Verify internet connectivity
- Ensure provider API key is valid
- AI response time depends on the selected provider and plan. For example, if we are using a free tier, our request priority may be lower than other plans. Also, if we select high-thinking models, they usually take more time to generate responses.
- No, only models that support tool calling are usable in the app.
- Please contact us at sales@softhealer.comto request customization.
- Yes, we provide free support for 365 days from the date of purchase.
- Yes, you will receive lifetime free updates for the version of the module you purchased.
- No, there is no need to install any additional libraries.
- Yes, for version 12 and above, you need to purchase the module separately for each version you intend to use.
- No, exchanges or refunds are not allowed. Please make sure to select the correct version before purchasing.
- You can contact us at support@softhealer.com for language translation support. We use Google Translator tools to provide translations in multiple languages, so the accuracy may vary. We welcome your suggestions to help improve translations.
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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