Odoo Apps 61827 Apps found.

Helpdesk Pro: Support, tickets, issues, bugs.

Integrate the Helpdesk with Human Resources

Manage customer support tickets from Sent Quotations and Sales Orders.

This feature allows you to seamlessly manage misrouted information by converting business inquiries that accidentally enter the Helpdesk pipeline into proper business opportunities. Likewise, you can easily generate a Helpdesk ticket from a business inquiry whenever customer support is needed instead of a sales follow-up. This smooth conversion process ensures that every inquiry reaches the correct team—whether Sales or Support—improving workflow accuracy and preventing important customer requests from being lost or mishandled.

Allows to manage employee timesheet activity for particular ticket by user

Allows to set billable timesheet and create invoice for billable timesheet

Allows to merge ticket timesheet details

Allows to customer will confirm ticket timesheet details online

This module allows you to easily create credit notes directly from Helpdesk tickets, making the refund and adjustment process smooth and efficient. Whenever a customer raises an issue that requires a credit note—such as a wrong product, damaged item, or billing correction—you can generate it instantly from the ticket itself. This ensures a seamless flow between customer support and accounting, reduces manual work, avoids errors, and speeds up the resolution process while providing customers with a quick and hassle-free experience.

This app allow your agents/technicians to access tickets from portal.

This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.

An excellent tool for blocking(filter) spam in Helpdesk