Allow to set alias on team so when customer send mail to this it will automatically set this team on ticket.
To get the templates in email as per allowed in helpdesk team
Portal users can track the status of the tickets they submit
Helpdesk Aging ticket Aging filter on Helpdesk ticket Ageing ticket Ageing filter show ticket age support ticket age display ticket aging ticket aging notification ticket aging alerts helpdesk ticket aging alert on ticket
Helpdesk Ticket Allow reply closed: note, followers, mails, subscribers, suivi
After 10 days, helpesk ticket that is "Ready for Customer QA", should be moved to Done and a message sent to the customer.
Helpdesk Auto Response on Ticket Email reply support ticket auto notification auto response to issue auto notification ticket automated response ticket auto answer on ticket automatic answer on ticket helpdesk auto answer on helpdesk automatic reply
Allow your customer to close ticket from portal..
escalate support ticket escalation by level customer support ticket escalation with multiple level helpdesk support ticket level issue escalation by stage escalate issue by level helpdesk support level customer issue handling customer ticket helpdesk issue
Manage Customer Helpdesk Support Ticket Knowledge Base Helpdesk Support Ticket timesheet Knowledge Base for support ticket helpdesk service system website support request Q & A website portal support Q&A website ticket Knowledge Q&A Support Request system
Helpdesk ticket restriction Ticket support management Email ticket helpdesk Limit Website helpdesk ticket Website Support limit Helpdesk service Customer support ticket Online ticketing system for customer Support service desk Website ticket service
Helpdesk ticket lock and unlock helpdesk tickets restrict editing helpdesk tickets Ticket lock history multiple users editing same ticket secure helpdesk ticket updates Helpdesk ticket permission control helpdesk ticket lock feature Ticket edit restriction helpdesk ticket conflict prevention
Customer Helpdesk Support Ticket website support ticket Website Help Desk Support Ticket Online ticketing system for customer support service desk helpdesk customer Maintenance helpdesk MRO support ticket MRO website Maintenance MRO construction helpdesk
A complete ur_helpdesk solution that lets you easily track, prioritize, and resolve customer tickets with streamlined workflows. Manage ticket stages, assign priorities and tags, collaborate with your team through the chatter, and analyze performance using powerful reporting views. Automate ticket creation via email, apply SLA deadlines, gather customer feedback, and keep your support operations running smoothly with an efficient, organized, and user-friendly system.
Support Ticket merge tickets helpdesk merge Tickets merge support Issue merge multiple ticket merging multiple tickets merger support ticket merger combine support ticket combine Customer Helpdesk Support Ticket merge support ticket merge helpdesk ticket
odoo app allow to create Helpdesk Ticket Number, Uniq Helpdesk Ticket Number, Helpdesk sequence, helpdesk number, helpdesk tickets, helpdesk tickets number, auto genrate ticket number
Automated reminders for helpdesk tickets awaiting customer response
Generate sale order from helpdesk ticket