Contact center features - ACD, IVR, queues
Send and receive faxes via RingCentral
RingCentral integration for HR module
Create Helpdesk Tickets directly from RingCentral calls and messages
Per-department and per-app phone number configuration for RingCentral
Customer portal for RingCentral communications
Real-time user availability and presence management
Project and timesheet integration
Call quality monitoring and metrics
Call recording management and compliance
RingCentral SMS/MMS Messaging Integration
Sales integration and usage billing
Video meetings integration with RingCentral
Visual voicemail with transcription
Browser-based softphone using WebRTC
Click-to-call widget for website visitors
Helpdesk ticket integration with RingCentral
SignalWire telephony — Calls, SMS, WebRTC, Inbound Popup, AI Analytics & Agent Dashboard
Avoid sms formatting between html and text