Empower your contact center with a unified multi-channel platform supporting voice and messaging interactions across Facebook, WhatsApp, Viber, Telegram, and more. Agents can manage calls with advanced controls including hold, mute, transfer, and consultation mode. Integrated AI assistance provides real-time transcription, translation, and contextual guidance to improve service quality and speed. Seamless expert hand-off to Microsoft Teams ensures complex issues are escalated efficiently. Flexible wrap-up code management enables accurate post-interaction categorization for reporting and analytics