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Bundle of Website Helpdesk Support Ticket

by
Odoo

$ 1054.14

v 10.0 v 11.0 v 12.0 Third Party 18
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Project (project)
• Sales Management (sale_management)
• Timesheets (hr_timesheet)
• Website Builder (website)
• Calendar (calendar)
• Contacts Directory (contacts)
• Discuss (mail)
• Invoicing Management (account_invoicing)
• Employee Directory (hr)
• Equipments (maintenance)
• Inventory Management (stock)
• Purchase Management (purchase)
Community Apps Dependencies
Lines of code 10688
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Project (project)
• Sales Management (sale_management)
• Timesheets (hr_timesheet)
• Website Builder (website)
• Calendar (calendar)
• Contacts Directory (contacts)
• Discuss (mail)
• Invoicing Management (account_invoicing)
• Employee Directory (hr)
• Equipments (maintenance)
• Inventory Management (stock)
• Purchase Management (purchase)
Community Apps Dependencies
Lines of code 10688
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0

Website Helpdesk Ticket Bundle

You can purchase this bundle or you can purchase individual app(s) as well. Contact us if you have any questions.

Available Features:

Website Helpdesk Support Ticket and Issue Management

Website Helpdesk Support Ticket and Issue Management

This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.

For More Details: http://www.odoo.com/apps/modules/11.0/website_helpdesk_support_ticket

For Video: https://www.youtube.com/watch?v=yaf1p2zsQzM&feature=youtu.be

Helpdesk Service Level Agreement (SLA)


Help Desk Service Level Agreement (SLA)

This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.

For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_service_level_agreement

For Video: https://www.youtube.com/watch?v=G043phNrc6g&feature=youtu.be

Service Level Agreements to Customer for Helpdesk/Support

Service Level Agreements to Customer for Helpdesk/Support

This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.

For More Details: http://www.odoo.com/apps/modules/11.0/customer_sla_contract_helpdesk

For Video: https://www.youtube.com/watch?v=XE8hiAWMQHg&feature=youtu.be

Helpdesk Support Ticket Locking System

Helpdesk Support Ticket Locking System

This module allow ticket user / technician to lock the support ticket he/she is working on.

For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_ticket_lock_system

For Video: https://www.youtube.com/watch?v=DYey0QsERLE&feature=youtu.be

Ticket Email Auto Notification

Ticket Email Auto Notification

This app allow you to configure email notification when ticket stage changes.

For More Details: http://www.odoo.com/apps/modules/11.0/helpdesk_ticket_auto_response

For Video: https://www.youtube.com/watch?v=Vv47npf4los&feature=youtu.be

Support Helpdesk Ticket Merge

Support Helpdesk Ticket Merge

This module allow you to merge tickets of your helpdesk support system.

For More Details: http://www.odoo.com/apps/modules/11.0/support_helpdesk_ticket_merge

For Video: https://www.youtube.com/watch?v=m1FjfRpWzrA&feature=youtu.be

Maintenance Request from Helpdesk Support Ticket

This app allow you helpdesk team to create Maintenance Request from Ticket/Issue. For more details please see Video.

For More Details: https://apps.odoo.com/apps/modules/11.0/helpdesk_support_ticket_maintenance/

For Video: https://www.youtube.com/watch?v=w7W2wd7GOm4&feature=youtu.be

Helpdesk Support Ticket Reassign/Escalate Team and Responsible

This app allow to re-assign/Escalate ticket to Responsible and Team and notify them by emails.

For More Details: https://apps.odoo.com/apps/modules/11.0/helpdesk_support_ticket_reassign/

For Video: https://www.youtube.com/watch?v=_MvR7yoxx1Q&feature=youtu.be

Dashboard for Helpdesk Support Tickets

This app add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.

For More Details: https://apps.odoo.com/apps/modules/11.0/helpdesk_support_ticket_dashbord/

For Video: https://www.youtube.com/watch?v=sk7xwd5WL0k&feature=youtu.be

Knowledge Base for HelpDesk Support Ticket (Q&A)

This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/11.0/helpdesk_ticket_knowledge_base/

For Video: https://www.youtube.com/watch?v=_7G4-rlvd48&feature=youtu.be

Solution Answer for Helpdesk Support Ticket and Issue

This app allow you make solution on ticket/issue of helpdesk and send to customer and Portal View of Solution.

For More Details: https://apps.odoo.com/apps/modules/11.0/helpdesk_ticket_problem_solution/

For Video: https://www.youtube.com/watch?v=sa6YncX9-0Q&feature=youtu.be

Helpdesk Support Ticket by Helpdesk Team

This app allow your customers to view all your teams in your website and allow them to create ticket for specific team.

For More Details: https://apps.odoo.com/apps/modules/11.0/support_ticket_by_team/

For Video: https://www.youtube.com/watch?v=X-C8Q95hIGA&feature=youtu.be

Contact / Support
 Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

    •

  • Odoo Support

    •

  • Odoo Customization

    •

  • Odoo Migration

    •

  • Odoo Training

    •  
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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There are no ratings yet!
rating
by
Alec Mouti
on 11/29/18, 7:53 AM

does this module have rating feature? can a customer rate an agent ? thank you

integrated
by
Stacy Dash
on 9/12/18, 11:00 AM Confirmed Purchase

Are all these modules integrated or do they operate separately?