Website Helpdesk Ticket System Bundle

This is bundle / package for helpdesk ticket system features. You can purchase bundle which will include all dependant apps and its feature or you may go with individual app(s) buy. Feel free to contact us if you have any questions.

All apps in bundle is compitible with Odoo community editions only. So make sure before buy that you are on Odoo community Edition.

Available Features:

• Website Helpdesk Support Ticket and Issue Management
• Help Desk Service Level Agreement (SLA)
• Service Level Agreements to Customer for Helpdesk/Support
• Tickets Volumn Trends
• Helpdesk Support Ticket Locking System
• Ticket Email Auto Notification - Helpdesk Support
• Merge Helpdesk Support Tickets and Issues
• Maintenance Request from Helpdesk Support Ticket
• Helpdesk Support Ticket Reassign/Escalate Team and Responsible
• Dashboard for Helpdesk Support Tickets
• Knowledge Base for HelpDesk Support Ticket (Q&A)
• Solution Answer for Helpdesk Support Ticket and Issue
• Asset/Equipment for Helpdesk Support System
• Helpdesk Support Ticket by Helpdesk Team
• Helpdesk Email Domain Restriction
• Occasional Agents on Helpdesk Tickets
• Canned Forms / Survey Forms for Helpdesk Ticket
• Parent Child Support Tickets
• Helpdesk Support Ticket Working Hours and Upcoming Holidays
• Submit Expenses for Helpdesk Tickets
• Ticket from CRM Lead/Opportunity
• Employee Travel Managment for Helpdesk
• Signature of Customer on Helpdesk Ticket
• Helpdesk Analytic Cost and Revenue Analysis
• Helpdesk Time Slot Report
• Employees Availability for Helpdesk Tickets
• Helpdesk Ticket Scan and Upload Photo by Customer
• HelpDesk Service Level Agreement (SLA) Analysis
• Helpdesk Team Email Alias

Additional Apps (NOT INCLUDED IN BUNDLE):

Below apps you can buy seperatly because it does not cover in bundle.

• Mass Close Tickets and Update User[Only for Odoo Community Edition]
• Credit Note from Helpdesk Ticket[Only for Odoo Community Edition]

Website Helpdesk Support Ticket and Issue Management

Website Helpdesk Support Ticket and Issue Management

This module allow you manage your customer support ticket, ticket portal, billings for support, Timesheets.

For More Details: https://apps.odoo.com/apps/modules/14.0/website_helpdesk_support_ticket

Helpdesk Service Level Agreement (SLA)

Help Desk Service Level Agreement (SLA)

This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_service_level_agreement

Service Level Agreements to Customer for Helpdesk/Support

Service Level Agreements to Customer for Helpdesk/Support

This modules allow you to create service level agreements and print and send your customer by agreeing SLA level.

For More Details: https://apps.odoo.com/apps/modules/14.0/customer_sla_contract_helpdesk

Tickets Volumn Trends for Helpdesk Support System

Tickets Volumn Trends for Helpdesk Support System

This app allow you to view tickets volumns for helpdesk support ticket system.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_tickets_volumn_trend

Helpdesk Support Ticket Locking System

Helpdesk Support Ticket Locking System

This module allow ticket user / technician to lock the support ticket he/she is working on.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_ticket_lock_system

Ticket Email Auto Notification

Ticket Email Auto Notification

This app allow you to configure email notification when ticket stage changes.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_ticket_auto_response

Support Helpdesk Ticket Merge

Support Helpdesk Ticket Merge

This module allow you to merge tickets of your helpdesk support system.

For More Details: https://apps.odoo.com/apps/modules/14.0/support_helpdesk_ticket_merge

Maintenance Request from Helpdesk Support Ticket

This app allow you helpdesk team to create Maintenance Request from Ticket/Issue. For more details please see Video.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_support_ticket_maintenance/

Helpdesk Support Ticket Reassign/Escalate Team and Responsible

This app allow to re-assign/Escalate ticket to Responsible and Team and notify them by emails.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_support_ticket_reassign/

Dashboard for Helpdesk Support Tickets

This app add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_support_ticket_dashbord/

Knowledge Base for HelpDesk Support Ticket (Q&A)

This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_ticket_knowledge_base/

Solution Answer for Helpdesk Support Ticket and Issue

This app allow you make solution on ticket/issue of helpdesk and send to customer and Portal View of Solution.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_ticket_problem_solution/

Asset/Equipment for Helpdesk Support System

This app allow helpdesk users / technician to make request for Equipment to department for helpdesk ticket he/she is working.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_assets_equipment/

Helpdesk Support Ticket by Helpdesk Team

This app allow your customers to view all your teams in your website and allow them to create ticket for specific team.

For More Details: https://apps.odoo.com/apps/modules/14.0/support_ticket_by_team/

Helpdesk Email Domain Restriction

This module will allow you to configure list of domain which you want to block and listed domains will not be able to create ticket from website submit form. Please see below screeenshots and video for more details.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_domain_restriction/

Occasional Agents on Helpdesk Tickets

This module allow your occasional agents to access tickets.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_occasional_agents/

Canned Forms / Survey Forms for Helpdesk Ticket

This module allow to get Canned Responses for Customer Service / Helpdesk Tickets from your customers.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_canned_forms/

Parent Child Support Tickets

This module allow to create a child tickets for parent ticket in odoo. So you can setup multiple child tickets per parent tickets.Supporting Access rights for create child tickets

For More Details: https://apps.odoo.com/apps/modules/14.0/heldpesk_ticket_parent_child/

Helpdesk Working Hours/Time and Upcoming Holidays

This module allow to set a default working hours/time on Helpdesk Team & show support working hours & upcoming holidays on website helpdesks ticket form So your customer can see support working hours & upcoming holidays on website ticket submit form.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_working_hours/

Submit Expenses for Helpdesk Tickets

This app allow your helpdesk team and helpdesk users to submit expense for reimbursement.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_expense/

Ticket from CRM Lead/Opportunity

This app allow CRM Users to create a Helpdesk Support Ticket for CRM Lead/Opportunity/Pipeline.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_ticket_crm_lead/

Employee Travel Managment for Helpdesk

This app allow you to manage employee/technician/agent travel for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_employee_travel_managment/

Signature of Customer on Helpdesk Ticket

This module allow your customer to signature on helpdesk ticket on portal.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_ticket_customer_signature/

Helpdesk Analytic Cost and Revenue Analysis

This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_analytic_cost_revenue/

Helpdesk Time Slot Report

This app allow you to have report for time slots of helpdesk tickets.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_slot_day_report/

Employees Availability for Helpdesk Tickets

This app allow support team to check Employees Availability.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_employees_availability/

Helpdesk Ticket Scan and Upload Photo by Customer

This app allow your customers to Scan and Submit Images from Support Ticket my account menu.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_ticket_capture_photo/

Helpdesk Service Level Agreement (SLA) Analysis

This app provide Helpdesk Service Level Agreement (SLA) with Consumption of estimated hours and delay analysis.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_sla_delay_analysis/

Helpdesk Team Mail Alias

Allow to set alias on team so when customer send mail to this it will automatically set this team on ticket.

For More Details: https://apps.odoo.com/apps/modules/14.0/helpdesk_team_mail_alias/

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse