Website Helpdesk Ticket System Bundle

Helpdesk Support Ticket Bundle Apps

This is a bundle/package for helpdesk ticket system features. You can purchase a bundle that will include all dependent apps and its feature or you may go with the individual app(s) buy. Feel free to contact us if you have any questions.

All apps in the bundle are compatible with Odoo community editions only. So make sure before buying that you are on Odoo Community Edition.

Available Features:

• Website Helpdesk Support Ticket and Issue Management
• Help Desk Service Level Agreement (SLA)
• Service Level Agreements to Customer for Helpdesk/Support
• Tickets Volumn Trends
• Helpdesk Support Ticket Locking System
• Ticket Email Auto Notification - Helpdesk Support
• Merge Helpdesk Support Tickets and Issues
• Maintenance Request from Helpdesk Support Ticket
• Helpdesk Support Ticket Reassign/Escalate Team and Responsible
• Dashboard for Helpdesk Support Tickets
• Knowledge Base for HelpDesk Support Ticket (Q&A)
• Solution Answer for Helpdesk Support Ticket and Issue
• Asset/Equipment for Helpdesk Support System
• Helpdesk Support Ticket by Helpdesk Team
• Helpdesk Email Domain Restriction
• Occasional Agents on Helpdesk Tickets
• Canned Forms / Survey Forms for Helpdesk Ticket
• Parent Child Support Tickets
• Helpdesk Support Ticket Working Hours and Upcoming Holidays
• Submit Expenses for Helpdesk Tickets
• Ticket from CRM Lead/Opportunity
• Employee Travel Managment for Helpdesk
• Signature of Customer on Helpdesk Ticket
• Helpdesk Analytic Cost and Revenue Analysis
• Helpdesk Time Slot Report
• Employees Availability for Helpdesk Tickets
• Helpdesk Ticket Scan and Upload Photo by Customer
• HelpDesk Service Level Agreement (SLA) Analysis
• Helpdesk Team Email Alias

Additional Apps (NOT INCLUDED IN BUNDLE):

Below apps you can buy seperatly because it does not cover in bundle.

• Mass Close Tickets and Update User[Only for Odoo Community Edition]
• Credit Note from Helpdesk Ticket[Only for Odoo Community Edition]

Website Helpdesk Support Ticket and Issue Management

Website Helpdesk Support Ticket and Issue Management

This app allows the team to manage your customer support tickets, customer portal for support tickets, billings for paid customer support, and ticket timesheets.

For More Details: https://apps.odoo.com/apps/modules/16.0/website_helpdesk_support_ticket

Helpdesk Service Level Agreement (SLA)

Help Desk Service Level Agreement (SLA)

This app allows your helpdesk team to have a service level agreement (SLA) feature on the helpdesk support app.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_service_level_agreement

Service Level Agreements to Customer for Helpdesk/Support

Service Level Agreements to Customer for Helpdesk/Support

This app allows you to create service level agreements and print and send it to your customer for agreeing SLA level with them.

For More Details: https://apps.odoo.com/apps/modules/16.0/customer_sla_contract_helpdesk

Tickets Volumn Trends for Helpdesk Support System

Tickets Volumn Trends for Helpdesk Support System

This app allows you to analyze support tickets volume for helpdesk support ticket system.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_tickets_volumn_trend

Helpdesk Support Ticket Locking System

Helpdesk Support Ticket Locking System

This app allows support users / technicians / support managers to lock the helpdesk support ticket they are working on.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_ticket_lock_system

Ticket Email Auto Notification

Ticket Email Auto Notification

This app allows you to configure email templates on stage form for email notification when support ticket stage changes.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_ticket_auto_response

Support Helpdesk Ticket Merge

Support Helpdesk Ticket Merge

This app allows you to merge tickets for the help desk support tickets.

For More Details: https://apps.odoo.com/apps/modules/16.0/support_helpdesk_ticket_merge

Maintenance Request from Helpdesk Support Ticket

This app allows your helpdesk team to create equipment maintenance requests from helpdesk support tickets.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_support_ticket_maintenance/

Helpdesk Support Ticket Reassign/Escalate Team and Responsible

This app allows you to re-assign/escalate support tickets to a responsible user and team and notify them by emails.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_support_ticket_reassign/

Dashboard for Helpdesk Support Tickets

This app add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_support_ticket_dashbord/

Knowledge Base for HelpDesk Support Ticket (Q&A)

This app allow support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_ticket_knowledge_base/

Solution Answer for Helpdesk Support Ticket and Issue

This app allows your helpdesk support team to make a solution on the ticket of the helpdesk and send it to the customer and allow your customers to view it on the portal.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_ticket_problem_solution/

Asset/Equipment for Helpdesk Support System

This app allows helpdesk users / technicians to make requests for equipment to the department for helpdesk tickets they are working.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_assets_equipment/

Helpdesk Support Ticket by Helpdesk Team

This app allows your customers to view all your teams on your website and allows them to create support tickets for specific teams.

For More Details: https://apps.odoo.com/apps/modules/16.0/support_ticket_by_team/

Helpdesk Email Domain Restriction

This module will allow your helpdesk team to configure a list of domains which you want to block / restrict and listed domains will not be able to create support tickets from the website submit form.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_domain_restriction/

Occasional Agents on Helpdesk Tickets

This module allows your occasional agents / employees of your system to access helpdesk support tickets as.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_occasional_agents/

Canned Forms / Survey Forms for Helpdesk Ticket

This app allows your helpdesk support ticket team to get canned responses for customer service / helpdesk tickets from your customers.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_canned_forms/

Parent Child Support Tickets

This app allows your support team to create child tickets from parent helpdesk support tickets.

For More Details: https://apps.odoo.com/apps/modules/16.0/heldpesk_ticket_parent_child/

Helpdesk Working Hours/Time and Upcoming Holidays

This module sets a default working hours/time on helpdesk team & show support working hours & upcoming holidays on website helpdesks ticket form so your customer(s) can see support working hours & upcoming holidays during website support ticket submit form.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_working_hours/

Submit Expenses for Helpdesk Tickets

This app allows your helpdesk team and helpdesk users to submit expenses for reimbursement and create reports from the expense sheet.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_expense/

Ticket from CRM Lead/Opportunity

This app allows CRM users to create a helpdesk support ticket for CRM lead / opportunity (pipeline) form.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_ticket_crm_lead/

Employee Travel Managment for Helpdesk

This app allows you to manage support user / support manager / technician / agent travel for helpdesk support tickets.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_employee_travel_managment/

Signature of Customer on Helpdesk Ticket

This app allows the support team to check employee(s) availability. This app gives you an analysis where you can see employees and its work in progress ticket so the team can see workload for that employee.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_ticket_customer_signature/

Helpdesk Analytic Cost and Revenue Analysis

This app allow helpdesk team to do make analysis of cost and revenue of tickets by analytic accounts.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_analytic_cost_revenue/

Helpdesk Time Slot Report

This app allow you to have report for time slots of helpdesk tickets.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_slot_day_report/

Employees Availability for Helpdesk Tickets

This app allows the support team to check employee(s) availability. This app gives you an analysis where you can see employees and its work in progress ticket so the team can see workload for that employee.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_employees_availability/

Helpdesk Ticket Scan and Upload Photo by Customer

This app allows your customers to scan and submit images/photos from the helpdesk support tickets in the website my account portal menu.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_ticket_capture_photo/

Helpdesk Service Level Agreement (SLA) Analysis

This app provides Helpdesk Service Level Agreement (SLA) with consumption of estimated hours and delay hours analysis.

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_sla_delay_analysis/

Helpdesk Team Mail Alias

Allow you to set an alias on the helpdesk support team so when a customer sends an email to this team the email id system will automatically set this team on the created ticket (Catchall should be configured).

For More Details: https://apps.odoo.com/apps/modules/16.0/helpdesk_team_mail_alias/

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse