Bundle for Website Helpdesk Ticket System

Customer Helpdesk Support Ticket Odoo Apps

We are excited to introduce a comprehensive bundle/package for our Odoo helpdesk ticket system, encompassing all dependent apps and their features. You have the option to purchase the complete bundle for a seamless experience or select individual apps based on your specific needs.

Kindly note that all apps included in the bundle are compatible exclusively with Odoo Community Editions. Please ensure that your current system is running on Odoo Community Edition before making a purchase.If you have any queries or need assistance with compatibility verification, feel free to reach out to us for guidance.

Web-Based Support Ticket and Issue Management System

This app facilitates the team in managing customer support tickets, providing a customer portal for support, handling billing for paid support, and tracking ticket timesheets

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/website_helpdesk_support_ticket

Help Desk Service Level Agreement (SLA) Management

This app enables your helpdesk team to utilize a Service Level Agreement (SLA) feature within the support app.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_service_level_agreement

Customer Support Service Level Agreements (SLAs) for Helpdesk

This app enables you to create service level agreements and print or send them to your customers for agreement on SLA levels.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/customer_sla_contract_helpdesk

Ticket Volume Trends Analysis

This app enables you to analyze the volume of support tickets within your helpdesk support ticket system.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_tickets_volumn_trend

Helpdesk Ticket Locking Mechanism

This app enables support users, technicians, and support managers to lock the helpdesk support ticket they are actively working on.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_lock_system

Automated Ticket Email Notifications for Helpdesk Support

This app provides the capability to configure email templates within stage forms for automated email notifications when the support ticket stage changes.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_auto_response

Helpdesk Support Ticket and Issue Merging Functionality

This app offers the functionality to merge help desk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/support_helpdesk_ticket_merge

Helpdesk Support Ticket-Based Maintenance Requests

This app enables your helpdesk team to create equipment maintenance requests directly from helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_maintenance/

Helpdesk Support Ticket Reassignment and Escalation for Team and Responsible Parties

This app allows you to reassign or escalate support tickets to responsible users and teams, automatically notifying them via email.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_reassign/

Helpdesk Support Ticket Dashboard

This app enhances usability by providing team-specific dashboards for helpdesk tickets, improving ticket management efficiency and visual appeal.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_dashbord/

HelpDesk Support Ticket Knowledge Base (Q&A)

This app empowers the support team to access and create/manage a knowledge base of questions and answers for helpdesk support tickets, facilitating efficient resolution of common queries.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_knowledge_base/

Resolution Responses for Helpdesk Support Tickets and Issues

This app enables your helpdesk support team to generate solutions for helpdesk tickets and send them to customers, with the option for customers to view solutions directly on the portal.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_problem_solution/

Asset/Equipment Management in Helpdesk Support System

This app facilitates helpdesk users and technicians in making equipment requests to the relevant department directly from the helpdesk tickets they are working on.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_assets_equipment/

Helpdesk Support Tickets Managed by Helpdesk Team

This app empowers customers to browse and view all teams on your website, enabling them to create support tickets tailored to specific teams' expertise.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/support_ticket_by_team/

Helpdesk Email Domain Restriction Feature

This module enables your helpdesk team to configure a list of blocked or restricted domains, preventing them from creating support tickets via the website submission form.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_domain_restriction/

Occasional Agent Access for Helpdesk Tickets

This module grants occasional agents or employees access to helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_occasional_agents/

Canned Forms / Survey Forms Integration for Helpdesk Tickets

This app enables your helpdesk support ticket team to access canned responses provided by customers for customer service and helpdesk tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_canned_forms/

Parent-Child Relationship for Support Tickets

This app enables your support team to create child tickets directly from parent helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/heldpesk_ticket_parent_child/

Helpdesk Support Ticket Hours of Operation and Holiday Schedule

This module sets default working hours for helpdesk teams and displays support working hours and upcoming holidays on the website helpdesk ticket form, allowing customers to view support availability and upcoming holidays when submitting support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_working_hours/

Expense Submission for Helpdesk Tickets

This app facilitates both the helpdesk team and users in submitting expenses for reimbursement, as well as generating reports from the expense sheets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_expense/

Creation of Tickets from CRM Leads/Opportunities

This app enables CRM users to create helpdesk support tickets directly from the CRM lead/opportunity (pipeline) form.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_crm_lead/

Employee Travel Management Integration with Helpdesk

This app facilitates the management of travel arrangements for support users, managers, technicians, and agents involved in handling helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_employee_travel_managment/

Customer Signature Integration for Helpdesk Tickets

This app provides the support team with the ability to check employee availability and offers an analysis feature that displays each employee's work-in-progress tickets, allowing the team to assess workload distribution effectively.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_customer_signature/

Analytical Cost and Revenue Analysis for Helpdesk Operations

This app enables the helpdesk team to analyze the cost and revenue of tickets using analytic accounts.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_analytic_cost_revenue/

Helpdesk Time Slot Usage Report

This app allows you to generate reports detailing the time slots of helpdesk tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_slot_day_report/

Employee Availability Tracking for Helpdesk Tickets

This app provides the support team with the ability to check employee availability and offers an analysis feature that displays each employee's work-in-progress tickets, allowing the team to assess workload distribution effectively.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_employees_availability/

Customer Photo Upload Feature for Helpdesk Ticket Documentation

This app enables your customers to scan and submit images/photos directly from the helpdesk support tickets through the website's 'My Account' portal menu.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_capture_photo/

HelpDesk Service Level Agreement (SLA) Performance Analysis

This app offers Helpdesk Service Level Agreement (SLA) functionality, including the consumption of estimated hours and analysis of delay hours.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_sla_delay_analysis/

Helpdesk Team Email Alias Management

This app allows you to set an alias for the helpdesk support team so that when a customer sends an email to this alias, the system automatically assigns the email to the corresponding team and creates a ticket. (Catchall configuration should be set up for this feature to function.)

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_team_mail_alias/

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse