Bundle of Website Helpdesk Support Ticket

by
Odoo

1704.28

v 17.0 Third Party 18
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Maintenance (maintenance)
Discuss (mail)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Employees (hr)
Surveys (survey)
Expenses (hr_expense)
Purchase (purchase)
Inventory (stock)
Community Apps Dependencies
Asset/Equipment for Helpdesk Support System
Canned Forms / Survey Forms for Helpdesk Ticket
Dashboard for Helpdesk Support Tickets
Employee Travel Managment for Helpdesk
Employees Availability for Helpdesk Tickets
HelpDesk Service Level Agreement (SLA)
HelpDesk Service Level Agreement (SLA) Analysis
Helpdesk Analytic Cost and Revenue Analysis
Helpdesk Domain Restriction
Helpdesk Support Ticket Locking System
Helpdesk Support Ticket by Helpdesk Team
Helpdesk Team Email Alias
Helpdesk Ticket Scan and Upload Photo by Customer
Helpdesk Time Slot Report
Helpdesk Working Hours/Time and Upcoming Holidays
Knowledge Base for HelpDesk Support Ticket
Maintenance Request from Helpdesk Support Ticket
Merge Helpdesk Support Tickets and Issues
Occasional Agents on Helpdesk Tickets
Parent Child Support Tickets
Reassign/Escalate Helpdesk Support Ticket Team and Responsible
Service Level Agreements to Customer for Helpdesk/Support
Signature of Customer on Helpdesk Ticket
Solution Answer for Helpdesk Support Ticket and Issue
Submit Expenses for Helpdesk Tickets
Ticket Email Auto Notification - Helpdesk Support
Ticket from CRM Lead/Opportunity
Tickets Volumn Trends for Helpdesk Support System
Website Helpdesk Support Ticket/Issue Management
Employee Travel and Travel Expense Management
Base Scan and Upload Images on My Account Portal
MRO Equipment Maintenance Management
Requisitions Material Stock and Purchase by Employees
Website Job/Work Order Form and Portal
Sales Contract Subscription and Recurring Invoice
Lines of code 14509
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 16.0 17.0 11.0 10.0 14.0 15.0 13.0 12.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Maintenance (maintenance)
Discuss (mail)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Employees (hr)
Surveys (survey)
Expenses (hr_expense)
Purchase (purchase)
Inventory (stock)
Community Apps Dependencies
Asset/Equipment for Helpdesk Support System
Canned Forms / Survey Forms for Helpdesk Ticket
Dashboard for Helpdesk Support Tickets
Employee Travel Managment for Helpdesk
Employees Availability for Helpdesk Tickets
HelpDesk Service Level Agreement (SLA)
HelpDesk Service Level Agreement (SLA) Analysis
Helpdesk Analytic Cost and Revenue Analysis
Helpdesk Domain Restriction
Helpdesk Support Ticket Locking System
Helpdesk Support Ticket by Helpdesk Team
Helpdesk Team Email Alias
Helpdesk Ticket Scan and Upload Photo by Customer
Helpdesk Time Slot Report
Helpdesk Working Hours/Time and Upcoming Holidays
Knowledge Base for HelpDesk Support Ticket
Maintenance Request from Helpdesk Support Ticket
Merge Helpdesk Support Tickets and Issues
Occasional Agents on Helpdesk Tickets
Parent Child Support Tickets
Reassign/Escalate Helpdesk Support Ticket Team and Responsible
Service Level Agreements to Customer for Helpdesk/Support
Signature of Customer on Helpdesk Ticket
Solution Answer for Helpdesk Support Ticket and Issue
Submit Expenses for Helpdesk Tickets
Ticket Email Auto Notification - Helpdesk Support
Ticket from CRM Lead/Opportunity
Tickets Volumn Trends for Helpdesk Support System
Website Helpdesk Support Ticket/Issue Management
Employee Travel and Travel Expense Management
Base Scan and Upload Images on My Account Portal
MRO Equipment Maintenance Management
Requisitions Material Stock and Purchase by Employees
Website Job/Work Order Form and Portal
Sales Contract Subscription and Recurring Invoice
Lines of code 14509
Technical Name website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 16.0 17.0 11.0 10.0 14.0 15.0 13.0 12.0

Bundle for Website Helpdesk Ticket System

Customer Helpdesk Support Ticket Odoo Apps

We are excited to introduce a comprehensive bundle/package for our Odoo helpdesk ticket system, encompassing all dependent apps and their features. You have the option to purchase the complete bundle for a seamless experience or select individual apps based on your specific needs.

Kindly note that all apps included in the bundle are compatible exclusively with Odoo Community Editions. Please ensure that your current system is running on Odoo Community Edition before making a purchase.If you have any queries or need assistance with compatibility verification, feel free to reach out to us for guidance.

Explore the Available Features:

Additional Apps (NOT INCLUDED IN BUNDLE):

You can buy the following apps separately because they are not covered in the bundle.


Edition Compatibility:


Only Community

Web-Based Support Ticket and Issue Management System

This app facilitates the team in managing customer support tickets, providing a customer portal for support, handling billing for paid support, and tracking ticket timesheets

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/website_helpdesk_support_ticket


Help Desk Service Level Agreement (SLA) Management


This app enables your helpdesk team to utilize a Service Level Agreement (SLA) feature within the support app.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_service_level_agreement


Customer Support Service Level Agreements (SLAs) for Helpdesk

This app enables you to create service level agreements and print or send them to your customers for agreement on SLA levels.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/customer_sla_contract_helpdesk


Ticket Volume Trends Analysis

This app enables you to analyze the volume of support tickets within your helpdesk support ticket system.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_tickets_volumn_trend


Helpdesk Ticket Locking Mechanism

This app enables support users, technicians, and support managers to lock the helpdesk support ticket they are actively working on.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_lock_system


Automated Ticket Email Notifications for Helpdesk Support

This app provides the capability to configure email templates within stage forms for automated email notifications when the support ticket stage changes.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_auto_response


Helpdesk Support Ticket and Issue Merging Functionality

This app offers the functionality to merge help desk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/support_helpdesk_ticket_merge


Helpdesk Support Ticket-Based Maintenance Requests

This app enables your helpdesk team to create equipment maintenance requests directly from helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_maintenance/


Helpdesk Support Ticket Reassignment and Escalation for Team and Responsible Parties

This app allows you to reassign or escalate support tickets to responsible users and teams, automatically notifying them via email.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_reassign/


Helpdesk Support Ticket Dashboard

This app enhances usability by providing team-specific dashboards for helpdesk tickets, improving ticket management efficiency and visual appeal.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_support_ticket_dashbord/


HelpDesk Support Ticket Knowledge Base (Q&A)

This app empowers the support team to access and create/manage a knowledge base of questions and answers for helpdesk support tickets, facilitating efficient resolution of common queries.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_knowledge_base/


Resolution Responses for Helpdesk Support Tickets and Issues

This app enables your helpdesk support team to generate solutions for helpdesk tickets and send them to customers, with the option for customers to view solutions directly on the portal.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_problem_solution/


Asset/Equipment Management in Helpdesk Support System

This app facilitates helpdesk users and technicians in making equipment requests to the relevant department directly from the helpdesk tickets they are working on.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_assets_equipment/


Helpdesk Support Tickets Managed by Helpdesk Team

This app empowers customers to browse and view all teams on your website, enabling them to create support tickets tailored to specific teams' expertise.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/support_ticket_by_team/


Helpdesk Email Domain Restriction Feature

This module enables your helpdesk team to configure a list of blocked or restricted domains, preventing them from creating support tickets via the website submission form.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_domain_restriction/


Occasional Agent Access for Helpdesk Tickets


This module grants occasional agents or employees access to helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_occasional_agents/


Canned Forms / Survey Forms Integration for Helpdesk Tickets


This app enables your helpdesk support ticket team to access canned responses provided by customers for customer service and helpdesk tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_canned_forms/


Parent-Child Relationship for Support Tickets


This app enables your support team to create child tickets directly from parent helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/heldpesk_ticket_parent_child/


Helpdesk Support Ticket Hours of Operation and Holiday Schedule


This module sets default working hours for helpdesk teams and displays support working hours and upcoming holidays on the website helpdesk ticket form, allowing customers to view support availability and upcoming holidays when submitting support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_working_hours/


Expense Submission for Helpdesk Tickets


This app facilitates both the helpdesk team and users in submitting expenses for reimbursement, as well as generating reports from the expense sheets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_expense/


Creation of Tickets from CRM Leads/Opportunities


This app enables CRM users to create helpdesk support tickets directly from the CRM lead/opportunity (pipeline) form.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_crm_lead/


Employee Travel Management Integration with Helpdesk


This app facilitates the management of travel arrangements for support users, managers, technicians, and agents involved in handling helpdesk support tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_employee_travel_managment/


Customer Signature Integration for Helpdesk Tickets


This app provides the support team with the ability to check employee availability and offers an analysis feature that displays each employee's work-in-progress tickets, allowing the team to assess workload distribution effectively.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_customer_signature/


Analytical Cost and Revenue Analysis for Helpdesk Operations


This app enables the helpdesk team to analyze the cost and revenue of tickets using analytic accounts.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_analytic_cost_revenue/


Helpdesk Time Slot Usage Report


This app allows you to generate reports detailing the time slots of helpdesk tickets.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_slot_day_report/


Employee Availability Tracking for Helpdesk Tickets


This app provides the support team with the ability to check employee availability and offers an analysis feature that displays each employee's work-in-progress tickets, allowing the team to assess workload distribution effectively.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_employees_availability/


Customer Photo Upload Feature for Helpdesk Ticket Documentation


This app enables your customers to scan and submit images/photos directly from the helpdesk support tickets through the website's 'My Account' portal menu.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_ticket_capture_photo/


HelpDesk Service Level Agreement (SLA) Performance Analysis


This app offers Helpdesk Service Level Agreement (SLA) functionality, including the consumption of estimated hours and analysis of delay hours.

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_sla_delay_analysis/


Helpdesk Team Email Alias Management


This app allows you to set an alias for the helpdesk support team so that when a customer sends an email to this alias, the system automatically assigns the email to the corresponding team and creates a ticket. (Catchall configuration should be set up for this feature to function.)

For More Details, Click Here: https://apps.odoo.com/apps/modules/17.0/helpdesk_team_mail_alias/


Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.