HelpDesk Service Level Agreement (SLA)

by
Odoo

226.55

v 10.0 v 11.0 v 12.0 Third Party 37
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Discuss (mail)
Employees (hr)
Community Apps Dependencies
Lines of code 4217
Technical Name helpdesk_service_level_agreement
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 10.0 11.0 13.0 16.0 12.0 17.0 15.0 14.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Calendar (calendar)
Contacts (contacts)
Discuss (mail)
Employees (hr)
Community Apps Dependencies
Lines of code 4217
Technical Name helpdesk_service_level_agreement
LicenseSee License tab
Websitehttp://www.probuse.com
Versions 10.0 11.0 13.0 16.0 12.0 17.0 15.0 14.0

HelpDesk Service Level Agreement

This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.

Main Features:

  • Allow to you to setup SLA Levels under configuration.
  • Allow you to link SLA level on your Customer form.
  • Calculating Deadline of tickets based on SLA level configuration. System allow you to setup SLA level by selecting Category of ticket and priority based on that you can configure number of Hours/Day/Week to have automatic Deadline on Tickets.
  • Helpdesk SLA Team: You can setup support team with their Working Time/Calendar and setup Estimated Response Time / Reply Time / Working Time for that stage.
  • View SLA time logs for that ticket on helpdesk form based on Helpdesk SLA Team setup.
  • Helpdesk SLA Analysis to anlysis your SLA logs by ticket numbers.
  • For more details you can contact us or watch Video.
  • Only compitible for Odoo Community Edition of Odoo.
  • OLD Version VIDEO:Click here to see old video
  • NEW Version VIDEO:Click here to see latest video

System Created New Menus:

  • Helpdesk/SLA/Service Level Agreements
  • Helpdesk/SLA/Helpdesk SLA Analysis
  • Helpdesk/SLA/Helpdesk SLA Level Configuration

Helpdesk SLA Levels -List View

Menu: Helpdesk/SLA/Helpdesk SLA Level Configuration

You can configure multiple levels for your SLA and which will be set on Customer form and based on that ticket will be having its deadline.

Helpdesk SLA Level -Form View

Menu: Helpdesk/SLA/Helpdesk SLA Level Configuration

This allow you to configure difference types category of tickets by priority based on that you can setup Hour/Days/Week which will be using by Tickets to set Deadline Date on ticket form.

Helpdesk SLA Team -List View

Menu: Helpdesk/SLA/Helpdesk SLA Level Configuration

Helpdesk SLA Team View

Menu: Helpdesk/SLA/Helpdesk SLA Level Configuration

This configuration allow you to setup SLA timings for given Support Team by Calendar. This will create SLA Logs on helpdesk while team/techincian/responsible moving and working on ticket stages.

Helpdesk SLA Level On Customer

Menu: Sales/Orders/Customers

Helpdesk Support Ticket - SLA Timelog

Menu:Helpdesk/Helpdesk/Helpdesk Tickets

Here creates SLA Logs on helpdesk while team/techincian/responsible moving and working on ticket stages. Red line says it is delayed the planned hours.

Helpdesk SLA Analysis

Menu: Helpdesk/SLA/Helpdesk SLA Analysis

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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