Help Desk Service Level Agreement (SLA)
by Probuse Consulting Service Pvt. Ltd. http://www.probuse.com$ 226.80
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
CRM (crm)
• Project (project) • Sales (sale) • Calendar (calendar) • Discuss (mail) • Invoicing (account) • Timesheets (hr_timesheet) • Employee Directory (hr) • Website Builder (website) |
Community Apps Dependencies | Show |
Technical Name |
helpdesk_service_level_agreement |
License | See License tab |
Website | http://www.probuse.com |
Versions | 10.0 11.0 12.0 13.0 15.0 14.0 16.0 17.0 18.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
CRM (crm)
• Project (project) • Sales (sale) • Calendar (calendar) • Discuss (mail) • Invoicing (account) • Timesheets (hr_timesheet) • Employee Directory (hr) • Website Builder (website) |
Community Apps Dependencies | Show |
Technical Name |
helpdesk_service_level_agreement |
License | See License tab |
Website | http://www.probuse.com |
Versions | 10.0 11.0 12.0 13.0 15.0 14.0 16.0 17.0 18.0 |
Help Desk Service Level Agreement
This app allow your helpdesk team to have service level agreement(SLA) on Help Desk.
Main Features:
- Allow to you to setup SLA Levels under configuration.
- Allow you to link SLA level on your Customer form.
- Calculating Deadline of tickets based on SLA level configuration. System allow you to setup SLA level by selecting Category of ticket and priority based on that you can configure number of Hours/Day/Week to have automatic Deadline on Tickets.
- Helpdesk SLA Team: You can setup support team with their Working Time/Calendar and setup Estimated Response Time / Reply Time / Working Time for that stage.
- View SLA time logs for that ticket on helpdesk form based on Helpdesk SLA Team setup.
- Helpdesk SLA Analysis to anlysis your SLA logs by ticket numbers.
- For more details you can contact us or watch Video.
* Only compitible for Odoo Community Edition of Odoo.
System Created New Menus:
- Helpdesk/SLA/Helpdesk SLA Levels
- Helpdesk/SLA/Helpdesk SLA Analysis
- Helpdesk/SLA/Helpdesk SLA Team
Helpdesk SLA Levels -List View
You can configure multiple levels for your SLA and which will be set on Customer form and based on that ticket will be having its deadline.
Helpdesk SLA Level -Form View
This allow you to configure difference types category of tickets by priority based on that you can setup Hour/Days/Week which will be using by Tickets to set Deadline Date on ticket form.
Helpdesk SLA Team -List View
Helpdesk SLA Team View
This configuration allow you to setup SLA timings for given Support Team by Calendar. This will create SLA Logs on helpdesk while team/techincian/responsible moving and working on ticket stages.
Helpdesk SLA Level On Customer
Helpdesk Support Ticket - SLA Timelog
Helpdesk SLA Anlysis
Contact / Support
Introducing
Probuse Consulting Services Pvt. Ltd.
Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.
Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.
Our Services
Odoo Implementation
Odoo Support
Odoo Customization
Odoo Migration
Odoo Training
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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