Website Helpdesk Support Ticket Bundle

by
Odoo

669.24

v 13.0 Third Party
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Required Apps Maintenance (maintenance)
Website (website)
Employees (hr)
Inventory (stock)
Purchase (purchase)
Sales (sale_management)
Invoicing (account)
Project (project)
eCommerce (website_sale)
Included Dependencies
Assets MRO Equipment Maintenance Management in Odoo (293 lines of code)
Customer Sla Contract Helpdesk in Odoo (62 lines of code)
Helpdesk Domain website/url Restriction in Odoo (169 lines of code)
Helpdesk Support Ticket By Team in Odoo (168 lines of code)
Helpdesk Support Ticket Dashbord in Odoo (913 lines of code)
Helpdesk Support Ticket Lock System in Odoo (227 lines of code)
Helpdesk Support Ticket Maintenance Request in Odoo (109 lines of code)
Helpdesk Support Ticket Merge in Odoo (239 lines of code)
Helpdesk Ticket Knowledge Base in Odoo (591 lines of code)
Helpdesk support Ticket Auto Response in Odoo (135 lines of code)
Job Cost Sheet Integration with Material Plannings of Costing (221 lines of code)
Product/Material Purchase Requisitions by Employees/Users in odoo (814 lines of code)
Project Job Costing Dashboard in Odoo (494 lines of code)
Project Job Costing and Job Cost Sheet With Material Request Odoo (2855 lines of code)
Reassign Helpdesk Support Ticket(Responsible/Team) (142 lines of code)
Sales Contract Subscription and Recurring Invoice Odoo (715 lines of code)
Solution Answer for Helpdesk Support Ticket in odoo (330 lines of code)
Task Delegation and Subtasks Odoo (164 lines of code)
Website HelpDesk Service Level Agreement-Helpdesk SLA Odoo (378 lines of code)
Website Helpdesk Support Ticket in Odoo (2379 lines of code)
Website Job order-Work Order Portal for Construction Projects (558 lines of code)
Lines of code 11956
Technical Name bi_website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttps://www.browseinfo.in
Also available in version v 11.0 v 12.0
You bought this module and need support? Click here!
Required Apps Maintenance (maintenance)
Website (website)
Employees (hr)
Inventory (stock)
Purchase (purchase)
Sales (sale_management)
Invoicing (account)
Project (project)
eCommerce (website_sale)
Included Dependencies
Assets MRO Equipment Maintenance Management in Odoo (293 lines of code)
Customer Sla Contract Helpdesk in Odoo (62 lines of code)
Helpdesk Domain website/url Restriction in Odoo (169 lines of code)
Helpdesk Support Ticket By Team in Odoo (168 lines of code)
Helpdesk Support Ticket Dashbord in Odoo (913 lines of code)
Helpdesk Support Ticket Lock System in Odoo (227 lines of code)
Helpdesk Support Ticket Maintenance Request in Odoo (109 lines of code)
Helpdesk Support Ticket Merge in Odoo (239 lines of code)
Helpdesk Ticket Knowledge Base in Odoo (591 lines of code)
Helpdesk support Ticket Auto Response in Odoo (135 lines of code)
Job Cost Sheet Integration with Material Plannings of Costing (221 lines of code)
Product/Material Purchase Requisitions by Employees/Users in odoo (814 lines of code)
Project Job Costing Dashboard in Odoo (494 lines of code)
Project Job Costing and Job Cost Sheet With Material Request Odoo (2855 lines of code)
Reassign Helpdesk Support Ticket(Responsible/Team) (142 lines of code)
Sales Contract Subscription and Recurring Invoice Odoo (715 lines of code)
Solution Answer for Helpdesk Support Ticket in odoo (330 lines of code)
Task Delegation and Subtasks Odoo (164 lines of code)
Website HelpDesk Service Level Agreement-Helpdesk SLA Odoo (378 lines of code)
Website Helpdesk Support Ticket in Odoo (2379 lines of code)
Website Job order-Work Order Portal for Construction Projects (558 lines of code)
Lines of code 11956
Technical Name bi_website_helpdesk_ticket_bundle
LicenseSee License tab
Websitehttps://www.browseinfo.in
Also available in version v 11.0 v 12.0

All in One Website Helpdesk Support Ticket Bundle Odoo Apps

All in One Website Helpdesk Support Ticket Bundle contains bundle of Helpdesk Support Ticket Modules in Odoo all in helpdesk support apps such as customer interface for Website Customer Helpdesk Support Ticket, Knowledge Base Question & Answer (Q&A) for Helpdesk, Helpdesk Ticket Lock/Unlock, Customer Helpdesk Service Level Agreement(SLA),Support Helpdesk Dashboard, Website Helpdesk Team View, Helpdesk support restriction for specific domain, Print Reports for SLA Contract-Helpdesk Ticket-Helpdesk Ticket Solutions, Generate Maintenance Request from Helpdesk Ticket and send email notification when ticket is created from website, for sla contract etc.

Features

Website Customer Helpdesk Support Ticket

It gives customer an interface where user can send support ticket request and attach documents from website.

Knowledge Base for Helpdesk

Create and post Question & Answer (Q & A) for helpdesk support tickets.

Helpdesk Ticket Lock/Re-assign/Solution

Helpdesk User can Lock/re-assign tickets. also user can provide solution with images to helpdesk customer.

Customer Helpdesk Service Level Agreement

Create and print Service Level Agreement (SLA) to the customer.

Helpdesk Dashboard View

Helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.

Helpdesk Team website view

Helpdesk support team's website view for your helpdesk customers.

Maintenance Request for Helpdesk Ticket

Helpdesk team can create Maintenance Request from Ticket/Issue.

Restrict Domains.

Helpdesk support restrict domain provides user to block email domain to submit ticket requests.

Email Notification

Helpdesk provides email notification when ticket is created from website, for sla contract etc. Also you can configure auto response on ticket stage change.

Print Reports

Print Reports for SLA Contract,Helpdesk Ticket,Helpdesk Ticket Solutions etc.

1. Odoo13 Task Delegation and Subtasks

This apps helps to divide task into sub different tasks and assigned it to different project users(employee) and until all subtask get done we added the constraint that main parent task won't get done.

You can also able to view all subtasks of the main parent tasks and do the task delegation for it.

2. Odoo13 Website Customer Helpdesk Support Ticket

Website customer helpdesk support ticket module is used for give customer an interface where user can send support ticket request and attach documents from website. Support ticket will be send by email to customer and admin.

3. Odoo13 Helpdesk Support Ticket Locking System

This apps helps to lock the ticket. No one can edit or delete it. Only the user who locked the ticket can update it or unlock it.

4. Odoo13 Helpdesk Support Re-assign Ticket System

This apps helps to re-assign ticket to the team leader, user, helpdesk team. whoever you assign the ticket he/she will get the email notification.

5. Odoo13 Website Helpdesk Ticket Solution Answer

This apps helps to make solution on ticket/issue of helpdesk and send to customer through report. or Using Portal login customer can see the Solution.

6. Odoo13 Helpdesk Ticket Auto Response System

This apps helps to configure and send email notification when ticket stage changes.

7. Odoo13 Helpdesk Support Ticket By Team

This apps helps display your teams at website with team details.

8. Odoo13 Helpdesk Support Ticket Merge

This apps helps you to merge tickets of your helpdesk support system.

9. Odoo13 Helpdesk Ticket Knowledge Base

This apps helps support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.

10. Odoo13 Helpdesk Support Ticket Maintenance

This apps helps helpdesk team to create Maintenance Request from Ticket/Issue.

11. Odoo13 Helpdesk Email Domain Restriction

This apps allows configuring a list of the domain to block. Listed domains will not be able to create a support ticket from the website.

12. Odoo13 Helpdesk Service Level Agreement

This apps helps helpdesk team to have service level agreement(SLA) on Help Desk.

13. Odoo13 Sales Contract and Recurring Invoice

This apps used to maintain the contracts for the product sold by the company. It is also allowing you to create recurring invoice from contract based on period configured on contract.

14. Odoo13 Service Level Agreements to Customer for Helpdesk/Support

This apps helps to create service level agreements, print and send service level agreements to customer by SLA level.

15. Odoo13 Helpdesk Support Tickets Dashboard

This apps helps to add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.

16. Odoo13 Product/Material Purchase Requisitions

This apps helps to manage Purchase Requisition by employee/user.

17. Odoo13 Asset MRO - Equipment Maintenance

This apps helps to create material requisition and job order from maintenance request form with planned material and maintenance checklists.

18. Odoo13 Project Job Costing and Job Cost Sheet

Project Job Costing and Job Cost Sheet module used to manage project job cost and job cost sheet.

19. Odoo13 Website Job/Work Order Form and Portal

This apps helps to create website Job/Work Order to allow your customer/visitor from website/portal in Odoo.

20. Odoo13 Dashboard for Project for Construction and Job Contracting

This app adds dashboard on job costing and contracting on a project.

21. Odoo13 Job Cost Sheet Integration with Material Planning of Job Order

This apps helps to Create/edit Job Cost Sheet from Material Planning from Job Order.

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Free Support

You will get 90 Days free support incase any bugs or issue (Except data recovery).

At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on sales@browseinfo.in or raise a ticket on support.

Website Support Request Services
Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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