Website Helpdesk Support Ticket Bundle
by BROWSEINFO https://www.browseinfo.com/demo-request?app=bi_website_helpdesk_ticket_bundle&version=18&edition=Community$ 633.54
All in One Website Helpdesk Support Ticket Bundle Odoo Apps
All in One Website Helpdesk Support Ticket Bundle contains bundle of Helpdesk Support Ticket Modules in Odoo all in helpdesk support apps such as customer interface for Website Customer Helpdesk Support Ticket, Knowledge Base Question & Answer (Q&A) for Helpdesk, Helpdesk Ticket Lock/Unlock, Customer Helpdesk Service Level Agreement(SLA),Support Helpdesk Dashboard, Website Helpdesk Team View, Helpdesk support restriction for specific domain, Print Reports for SLA Contract-Helpdesk Ticket-Helpdesk Ticket Solutions, Generate Maintenance Request from Helpdesk Ticket and send email notification when ticket is created from website, for sla contract etc.
Features
Website Customer Helpdesk Support Ticket
It gives customer an interface where user can send support ticket request and attach documents from website.
Knowledge Base for Helpdesk
Create and post Question & Answer (Q & A) for helpdesk support tickets.
Helpdesk Ticket Lock/Re-assign/Solution
Helpdesk User can Lock/re-assign tickets. also user can provide solution with images to helpdesk customer.
Customer Helpdesk Service Level Agreement
Create and print Service Level Agreement (SLA) to the customer.
Helpdesk Dashboard View
Helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.
Helpdesk Team website view
Helpdesk support team's website view for your helpdesk customers.
Maintenance Request for Helpdesk Ticket
Helpdesk team can create Maintenance Request from Ticket/Issue.
Restrict Domains.
Helpdesk support restrict domain provides user to block email domain to submit ticket requests.
Email Notification
Helpdesk provides email notification when ticket is created from website, for sla contract etc. Also you can configure auto response on ticket stage change.
Print Reports
Print Reports for SLA Contract,Helpdesk Ticket,Helpdesk Ticket Solutions etc.1. Odoo12 Task Delegation and Subtasks
This apps helps to divide task into sub different tasks and assigned it to different project users(employee) and until all subtask get done we added the constraint that main parent task won't get done.
You can also able to view all subtasks of the main parent tasks and do the task delegation for it.
2. Odoo12 Website Customer Helpdesk Support Ticket
Website customer helpdesk support ticket module is used for give customer an interface where user can send support ticket request and attach documents from website. Support ticket will be send by email to customer and admin.
3. Odoo12 Helpdesk Support Ticket Locking System
This apps helps to lock the ticket. No one can edit or delete it. Only the user who locked the ticket can update it or unlock it.
4. Odoo12 Helpdesk Support Re-assign Ticket System
This apps helps to re-assign ticket to the team leader, user, helpdesk team. whoever you assign the ticket he/she will get the email notification.
5. Odoo12 Website Helpdesk Ticket Solution Answer
This apps helps to make solution on ticket/issue of helpdesk and send to customer through report. or Using Portal login customer can see the Solution.
6. Odoo12 Helpdesk Ticket Auto Response System
This apps helps to configure and send email notification when ticket stage changes.
7. Odoo12 Helpdesk Support Ticket By Team
This apps helps display your teams at website with team details.
8. Odoo12 Helpdesk Support Ticket Merge
This apps helps you to merge tickets of your helpdesk support system.
9. Odoo12 Helpdesk Ticket Knowledge Base
This apps helps support team to see and create/manage knowledge base of questions and answers for helpdesk support ticket.
10. Odoo12 Helpdesk Support Ticket Maintenance
This apps helps helpdesk team to create Maintenance Request from Ticket/Issue.
11. Odoo12 Helpdesk Email Domain Restriction
This apps allows configuring a list of the domain to block. Listed domains will not be able to create a support ticket from the website.
12. Odoo12 Helpdesk Service Level Agreement
This apps helps helpdesk team to have service level agreement(SLA) on Help Desk.
13. Odoo12 Sales Contract and Recurring Invoice
This apps used to maintain the contracts for the product sold by the company. It is also allowing you to create recurring invoice from contract based on period configured on contract.
14. Odoo12 Service Level Agreements to Customer for Helpdesk/Support
This apps helps to create service level agreements, print and send service level agreements to customer by SLA level.
15. Odoo12 Helpdesk Support Tickets Dashboard
This apps helps to add helpdesk/support team wise dashboard view for helpdesk tickets to make tickets view easier and attractive.
16. Odoo12 Product/Material Purchase Requisitions
This apps helps to manage Purchase Requisition by employee/user.
17. Odoo12 Asset MRO - Equipment Maintenance
This apps helps to create material requisition and job order from maintenance request form with planned material and maintenance checklists.
18. Odoo12 Project Job Costing and Job Cost Sheet
Project Job Costing and Job Cost Sheet module used to manage project job cost and job cost sheet.
19. Odoo12 Website Job/Work Order Form and Portal
This apps helps to create website Job/Work Order to allow your customer/visitor from website/portal in Odoo.
20. Odoo12 Dashboard for Project for Construction and Job Contracting
This app adds dashboard on job costing and contracting on a project.
21. Odoo12 Job Cost Sheet Integration with Material Planning of Job Order
This apps helps to Create/edit Job Cost Sheet from Material Planning from Job Order.
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Free Support
You will get 90 Days free support incase any bugs or issue (Except data recovery).
At BrowseInfo we offer end to end solution for Odoo services. Which includes analysis & consultation on the workflows and integration part. Please note that You're not allowed to distribute this module after purchase! Incase of any question regarding this module feel free to email us on ticket@browseinfo.in or raise a ticket on support.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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