Canned Forms / Survey Forms for Helpdesk Ticket

by
Odoo

152.60

v 13.0 Third Party 3
Live Preview
Required Apps Surveys (survey)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Employees (hr)
Included Dependencies
Lines of code 3554
Technical Name helpdesk_canned_forms
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 12.0 v 14.0
You bought this module and need support? Click here!
Required Apps Surveys (survey)
CRM (crm)
Invoicing (account)
Project (project)
Sales (sale_management)
Website (website)
Employees (hr)
Included Dependencies
Lines of code 3554
Technical Name helpdesk_canned_forms
LicenseSee License tab
Websitehttp://www.probuse.com
Also available in version v 12.0 v 14.0

Canned Forms / Survey Forms for Helpdesk Support Ticket System

Helpdesk Ticket System with Canned Forms and Survey Forms - Odoo App

This app allows your helpdesk support ticket team to get canned responses for Customer Service / Helpdesk Tickets from your customers.

Main Features:

  • Allow you to build your own canned forms / survey forms for your helpdesk customers.
  • Users can select the customer on survey form to link it with a helpdesk ticket.
  • You can send forms/surveys to customers by email from survey form.
  • You can see the history of canned responses from customer on customer form and helpdesk ticket form as smart buttons.
  • Customer(s) can Submit Survey answers from the online from the web. (Note: We are using here Odoo Standard Out of Box Survey Feature.)
  • For more details please see below screenshots and watch the video.
  • This is only compatible with Odoo community edition.

Customer on Canned / Survey Form (Odoo Standard)

Canned/Surveys of Customer History (Odoo Standard)

Canned/Surveys of Customer History on Support Ticket Form

Send Canned/Survey to the Customer (Odoo Standard)

Email to Customer

Customer can Submit Survey answers from the online from web (Odoo Standard)

Contact / Support
Introducing Probuse Consulting Services Pvt. Ltd.

If you need any help or want more additional features, you may contact us through:
Email: contact@probuse.com
Website: www.probuse.com
Skype: mustufa_probuse

Probuse Consulting Service Pvt Ltd is an Software and Web development specialist which offers complete business application together. We are well experienced to provide a face for your business on the software and Internet level.

Probuse Consulting Service Pvt Ltd is a specialist in Odoo/OpenERP services and could give your business open source hand to drive.

Our Services

  • Odoo Implementation

  • Odoo Support

  • Odoo Customization

  • Odoo Migration

  • Odoo Training

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.