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RingCentral

by
Odoo

$ 632.66

v 13.0 Third Party 36
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Project (project)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
Lines of code 21602
Technical Name ringcentral
LicenseLGPL-3
Websitehttps://www.serpentcs.com
Versions 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • CRM (crm)
• Project (project)
• Calendar (calendar)
• Contacts (contacts)
• Discuss (mail)
Lines of code 21602
Technical Name ringcentral
LicenseLGPL-3
Websitehttps://www.serpentcs.com
Versions 10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0

Odoo Ringcentral Integration

 

Odoo RingCentral Integration module allows you to make incoming and outgoing phone calls, managing messages and keep tracking phone call logs.

 

Features

 
Allows to perform calling operations.
Provides feature sending and receiving messages.
Provides facility to view call and other logs.
Ringcentral contact synchronization with odoo.

Configuration in Ringcentrals

The configuration at RingCentral side will be as below.

Configuration in Odoo

This app allows you to make a phone call, receive a phone call, managing messages and keep track of logs.

Configuration Parameters

 
Ringcentral server
Host and port number
Redirect uri
App secret
App key

Note: The RingCentral App Key will be your API Server URL in your RingCentral account, and Ringcentral App Secret will be the client secret of your RingCentral account as above mentioned in the image.

Login in Ringcentral

To perform any operation in RingCentral module user has to login, after login in RingCentral user will able to view the right side menus.

Making a call Via Dialer

If a user wants to make a call, the user has to use modules dialer, after dialing a number user will able to make a call.

Creating and Sending Messages

To compose the new message user has to click on the chat icon and they can manage message operations, in this menu user is also able to view the message history.

Viewing Messages

Use the message menu to view the log of every type of message.

Users Contacts

Use the contact list to fetch contacts of RingCentral application users and also syncs the contacts of the user's RingCentral account.

Viewing Missed call and all Call Logs

If a user wants to see every call logs, he/she can view call logs via an above screen.

Managing Phone Calls

After accepting a phone call user will able to mute, set call on hold, record a phone call, etc.

If any phone call arrives, then the call screen will appear as per above and a user can either answer, reject or forward the call using above incoming call screen.

After accepting a phone call user will able to mute, set call on hold, record a phone call. Users will also manage the phone call other things like phone calls about and notes etc.

Draggable Popup

After accepting a phone call user will able to draggble popup.

After accepting a phone call user will able to minimize and maximize popup.

View customer Details

In a phonecall popup display customer details and view all customer details in a one click

Display a customer details in a backend.

Make Call Directly using Partner Form

You can go to any person's detail form and you can make a call.

Import old ring-central record in Odoo

Go to Phonecalls menu click on sync button

Sync wizard

Click on a import button

Listen Recording in a Odoo

Go to Phonecalls menu Click on login button

Login in a RingCentral

After refresh Phonecalls screen

Display one Call log in a call log details

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14.0 Update and Question
by
Shaun Fabro
on 11/24/20, 1:09 PM

Hello,

This looks like it will be a great addition to our build. Is this compatible with Odoo 14?


Also, regarding the configuration, does it need to be set up for every user? All our people use different numbers under the company RingCentral account so we would want them to be able to maintain usage of their own numbers.

Thanks

Re: 14.0 Update and Question
by
Jay Vora - SerpentCS
on 11/24/20, 2:25 PM Author

Shaun,

Thank you for the interest.

1. Odoo 14 - It is a Work in Progress.

2. Config - Per user there is a phone number assigned usually. But if your account is for company, we may check with tech team to deal about COMPANY bound access with n number of numbers for users.

Let us have a word on contact@serpentcs.com, this might be an already being developed feature.

Thank you.