Odoo RingCentral Integration

by Serpent Consulting Services Pvt. Ltd.

$ 687.41

v 17.0 Third Party 45

This module requires Odoo Enterprise Edition.

Live Preview

Availability	Odoo Online Odoo.sh On Premise
Odoo Apps Dependencies	• CRM (crm) • Helpdesk (helpdesk) • Invoicing (account) • Project (project) • Calendar (calendar) • Contacts (contacts) • Discuss (mail)
Lines of code	19885
Technical Name	`ringcentral`
License	LGPL-3
Website	https://www.serpentcs.com
Versions	10.0 11.0 12.0 13.0 14.0 15.0 16.0 17.0 18.0 19.0

You bought this module and need support? Click here!

Ringcentral

Integrates RingCentral with Odoo, enabling users to manage calls, SMS, and agent activities directly within Odoo. Provides real-time call control, message inbox, and a unified communication dashboard for improved productivity.

Highlighted Features

Seamless RingCentral Login

Establishing a comprehensive and highly secure OAuth2 authentication framework within the Odoo platform to ensure that user data is protected while providing seamless access to various services and applications.

Real-time Call Control

Effortlessly manage your calls by answering, holding, muting, transferring, and recording them all within the Odoo platform, ensuring a seamless communication experience without the need to switch applications.

Unified SMS Inbox

Effortlessly send, receive, and search through your messages all within the Odoo platform, ensuring seamless communication and organization.

Features
Screenshots

Agent Dashboard & Live Tracking

The module provides a real-time dashboard inside Odoo that tracks all agent activities. Managers and users can monitor active calls, agent availability, call durations, and the last call made or received. This feature is especially useful for call centers and support teams where visibility is critical. With live updates and quick insights, the dashboard helps supervisors make informed decisions and ensures agents are staying productive.

Activity Logging & CRM Integration

Every call or message handled through RingCentral is automatically logged inside Odoo and linked with the relevant contact, lead, or customer record. This creates a centralized communication history that eliminates data silos and ensures no interaction is lost. Sales teams benefit from having complete call and SMS histories attached to leads, while support teams can track issue resolutions more effectively. The result is better accountability, smoother handovers, and improved customer satisfaction.

Seamless Configuration & Setup

The integration is designed to be easy to configure, even for non-technical users. Administrators can add their RingCentral credentials in Odoo’s settings, configure redirect URIs, and authenticate accounts without complex setups. The system also handles token refresh automatically, reducing downtime and ensuring uninterrupted service. Combined with clean number validation and environment switching (sandbox/production), the setup process is reliable and user-friendly.

User Settings for Access Management

By activating this feature, you will gain access to the RingCentral container.

Credentials for the Ringcentral Application

To utilize this feature, you must first create an application within your RingCentral Developer account and input all necessary credentials, including the client ID and client secret key.

RingCentral Solution Container

RingCentral interface following the activation and configuration of the credentials

Call Logs

Call records encompass all incoming and missed calls. You can conveniently filter these records using the icon located in the top right corner.

Contacts Tab , Showing odoo Records

Contact tabs display Odoo records, allowing you to select any contact and initiate a text message via RingCentral, provided that the user has been previously created in Odoo or has made a call at least once.

Contact Information Display

Contact Information displaying options for calling or messaging

Active Agents Tab

The Active Agents section provides comprehensive details regarding their status and names.

Inbox Tab

Inbox section, displaying all received messages, if available, along with the option to initiate a new conversation using the icon located at the bottom.

Updated User Interface for Conversations, Tab

In the new Conversation Tab, you have the option to select contacts from your Address Book to send messages, or you can directly input a phone number for communication.

Configuration Panel Settings

You can log out of RingCentral and update your current presence status here.

Current Status Of User

The current status of the user indicates that they are busy at the moment, and we have the capability to update this status if necessary.

Options for changing status to

List of status options to update to

Logged in User Details Tab

User Dashboard for Logged In Members

Incoming Call interface

Incoming Call interface featuring options for answering, declining, and forwarding calls

Call Connected View

Call established with functionalities including call transfer, call parking, muting and unmuting, call recording, holding and unholding calls, as well as the ability to flip calls and add notes during the conversation.

Call logs in Odoo

We can access all call logs initiated after a certain date, as well as all previous calls associated with the account.

Dashboard View

The dashboard interface displays a comprehensive overview of all agents, dynamically updating the chart and call metrics based on the selected agent. Currently, it reflects the total number of calls made by all agents.

Real Time Agent Status Dashboard

Real-Time Dashboard Displaying an Up-to-Date Overview of Agent Status

Live Call Status

Live call status of the Agent

CRM call Feature

Initiate calls directly from the CRM or any designated phone field.

Suggested Products

Odoo - Paystack Payment Gateway Integration

Go to store

Odoo - Braintree Payment Gateway Integration(With refund flow)

Go to store

Odoo - Conekta Payment Gateway Integration

Go to store

Odoo - Eway Payment Gateway Integration

Go to store

Odoo - Gopay Payment Gateway Integration

Go to store

Odoo - HyperPay Payment Gateway Integration

Go to store

Business Solutions

Education Management

Property Management

Singapore Localization

Gym Management

Visa Management

Biometrics

HR Management

Salon and Spa Management

Fleet Management

Hotel Management

Ring Central

Our Odoo Services

Odoo Consulting

Odoo Implementation

Odoo Development

Odoo Testing

Odoo Data Migration

Odoo Training

Odoo Support

Hire Odoo Developers

Help And Support

For any Query

Checkout our Apps

Check App Demo

Write a mail to us:

contact@serpentcs.com

Write a text to us on WhatsApp:

(+91) 98793-54457 (+91) 90334-72982

Visit Our Website:

www.serpentcs.com

Please log in to comment on this module

The author can leave a single reply to each comment.
This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
If you want to start a discussion with the author or have a question related to your purchase, please use the support page.

Ratings
Discuss

There are no ratings yet!

Hi Team, I just wanted to express my gratitude for the support I received from your team and your incredible leader, Mr. Jay. It was truly seamless, and I am very grateful to have met your team.

Indrajeet

on 7/26/24, 6:41 AM Confirmed Purchase

Re: Hi Team, I just wanted to express my gratitude for the support I received from your team and your incredible leader, Mr. Jay. It was truly seamless, and I am very grateful to have met your team.

Jay Vora - SerpentCS

on 7/26/24, 7:23 AM Author

Hello Indrajeet,

Thank you for your encouraging feedback.

We look forward to building a long-term relationship and continuing to serve you with top-quality work on future assignments.

Best regards,

apanasov86@mail.ru

on 4/25/24, 8:44 AM

Error occurres in Recruitment module -> Applications -> All Applications after installing Ringcentral module on new DB without any other custom or thirdparty addons.

UncaughtPromiseError > OwlError
Uncaught Promise > An error occured in the owl lifecycle (see this Error's "cause" property)
OwlError: An error occured in the owl lifecycle (see this Error's "cause" property)
    at handleError (http://localhost:8069/web/assets/debug/web.assets_web.js:9163:35) (/web/static/lib/owl/owl.js:1579)
    at App.handleError (http://localhost:8069/web/assets/debug/web.assets_web.js:13354:20) (/web/static/lib/owl/owl.js:5770)
    at Fiber._render (http://localhost:8069/web/assets/debug/web.assets_web.js:9309:30) (/web/static/lib/owl/owl.js:1725)
    at Fiber.render (http://localhost:8069/web/assets/debug/web.assets_web.js:9298:18) (/web/static/lib/owl/owl.js:1714)
    at ComponentNode.initiateRender (http://localhost:8069/web/assets/debug/web.assets_web.js:9963:23) (/web/static/lib/owl/owl.js:2379)

Caused by: TypeError: Cannot read properties of undefined (reading 'length')
    at PhoneField.template (eval at compile (http://localhost:8069/web/assets/debug/web.assets_web.js:13116:20), :30:57) (/web/static/lib/owl/owl.js:5532)
    at Fiber._render (http://localhost:8069/web/assets/debug/web.assets_web.js:9306:38) (/web/static/lib/owl/owl.js:1722)
    at Fiber.render (http://localhost:8069/web/assets/debug/web.assets_web.js:9298:18) (/web/static/lib/owl/owl.js:1714)
    at ComponentNode.initiateRender (http://localhost:8069/web/assets/debug/web.assets_web.js:9963:23) (/web/static/lib/owl/owl.js:2379)

There are also occasional connectivity and performance issues with the module.

In this regard, are there plans to further refine the module and how soon?

Re:

Jay Vora - SerpentCS

on 5/6/24, 2:15 AM Author

Hello Apansov,

Thank you for patience. Hope your issue is resolved.

Thanks.

Phone type?

Mission Critical Inc

on 4/2/24, 4:47 PM Confirmed Purchase

Does it use hard phones or soft phones or both?

Re: Phone type?

Jay Vora - SerpentCS

on 4/4/24, 1:23 AM Author

softphones,
thanks

Can it open an opportunity?

Mission Critical Inc

on 4/1/24, 9:24 PM Confirmed Purchase

Are there any smart buttons on incoming call to open an opportunity in CRM? Or is there just an answer button? If there a live demo available? The button that says LIVE PREVIEW here doesn't link to anything. And the video on this page doesn't play anything when you click the play button. Where can I see all the features?

Re: Can it open an opportunity?

Jay Vora - SerpentCS

on 4/2/24, 1:23 AM Author

Hello,

There is no smart button in CRM while incoming call.
if you have such requirements, please mail us at contact@serpentcs.com.

meanwhile I'm sharing Ringcentral youtube playlist.

https://www.youtube.com/playlist?list=PL4Wugt3LKrSQTcPoOEONX0wtc16xtEB1b

Thanks.