We have added predefined some languages(English, German / Deutsch, Arabic, Spanish /
Espanol, French / Francais, Chinese) in module, If you want to add other language you can contact us on support@softhealer.com. We use google translator tools for
multi-languages so possible translations can be not accurate. we accept suggest to make more accurate
translations also on support@softhealer.com.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) |
| Lines of code | 4212 |
| Technical Name |
sh_helpdesk_enterprise |
| License | OPL-1 |
| Website | https://www.softhealer.com |
| Versions | 13.0 18.0 14.0 15.0 16.0 17.0 |
Enterprise
Odoo.sh
Help Desk
Are you looking for fully flexible and customisable helpdesk in odoo? Our this apps almost contain everything you need for Service Desk, Technical Support Team, Issue Ticket System which include service request to be managed in Odoo backend. Support ticket will send by email to customer and admin. Customer can view their ticket from the website portal and easily see stage of the reported ticket. This desk is fully customizable clean and flexible.
Key Features
Hot Features
Auto Change Stages
on Replied
Auto Change Ticket
Status on Replied
Helpdesk Whatsapp
Helpdesk Ticket
Alarm
Manage Multi Products
Helpdesk Multiple
User
Ticket on Portal
Dynamic Stages
Customer Feedback
PDF Reports
Readymade Email
Templates
Features
- Easy to change ticket stage automatically when a customer or staff replied.
- You can search tickets by product name from the search bar.
- You can update multiple tickets using "Mass-Action".
- Email notification goes to the assigned user when tickets assigned.
- You can send helpdesk tickets direct to the customer's WhatsApp.
- You can set a helpdesk ticket alarm for different tasks.
- You can edit multiple tickets in the list view.
- Easy to use search panel in the list & kanban view.
- You can manage multi products in tickets as well you can display products in the ticket PDF report.
- You can assign a single ticket to more than one user.
- Access rights for Helpdesk Manager, Helpdesk User.
- Easy to create ticket by helpdesk user.
- Easy to define stages as per your requirement.
- Easy to set different emails for different teams.
- Well organized calender, pivot, graph, kanban views.
- Well organized portal for ticket.
- Easy to chat with customer from chatter.
- Easy to group by, search, and create ticket on portal.
- Auto share feedback link while ticket is closed.
Access group for "Helpdesk Manager", "Helpdesk User"
"Helpdesk Stages" menu and list view.
"Helpdesk Stages" form view. Where you can define stages and it's access rights, next stage.
"Helpdesk Categories" menu and list view.
"Helpdesk Sub Categories" menu and list view.
"Helpdesk Setting" View.
"Helpdesk Ticket" Pivot view.
"Helpdesk Ticket" Graph view.
"Helpdesk Ticket" Calender view.
"Helpdesk Ticket" form view.
When ticket is created that time customer will notify via email.
When ticket is created that time assign user will notify via email.
When you click on the 'Reply' button on the form, this wizard will appear where you can set an email template as per reply. In Email, there is one link 'View Ticket', Where customer can see the ticket status.
'Replied Date' added after reply and replied status will change 'Staff Replied'.
While ticket is closed, customer will notify via email with feedback link. click on link.
After click on link customer will see this view, where customer give feedback with comment.
"Ticket Close" information will added here.
Chat with customer in chatter.
Multi User
Goto user config setting, Enable 'Display Multi User'.
You can select more than one user for each tickets. All assign multi user can see the ticket.
'Demo' user can see the ticket.
'Admin' user can see the ticket.
'John' user can not see the ticket because ticket was not assigned.
Manage Multi Products
Goto user config setting, Enable 'Manage Multi Products'.
You can select products for each ticket.
Ticket PDF report with the products.
Helpdesk ticket in PDF for backend.
In User configuration there is access rights for only portal users.(Only visible when portal user true)
Set as a portal manager. they can create a ticket in behalf of others.
Ticket on Portal.
List view on portal. You can group by, create and search tickets. You can create a ticket only if you have the Website Help Desk module installed.
create ticket button is in list view. also search ticket.
See sort by newest filter in portal.
See the filter in portal
See the Group by in portal
See portal user as "Portal support user".
Portal support user not change name and email in ticket they have access only to create
there own ticket only.
"Portal manager" can create a ticket with partner, name and email.
Portal user as "Portal Customer".
Portal customer can't see the ticket menu in the portal.
Customer ratings visible to only manager & team leader.
Configuration added to view portal ticket with access token.
Configuration to give attachment size limit on portal.
Alert comes when attachment size larger then configuration.
Whenever any customer/staff replied, the stage changes according to configurations. You can find tickets easily by customer/staff reply based on tags.
You can update multiple tickets using "Mass-Action". You can update assigned to person, stage, assign multi-user & add/remove followers.
"Auto Update Replied Status & Replied Date Based On Customer/Staff Replied To Ticket".
In "User", enable the "Helpdesk Whatsapp Feature" option.
Whatsapp message description with the configuration setting.
Set the signature in the message,
1) Go to Preferences.
2) Add Signature.
Click "Send By WhatsApp" Button in helpdesk tickets.
Choose recipient, template and edit Message as required and click send by whatsapp.
This is the output shown in the WhatsApp messenger.
In helpdesk ticket chatter you can see the message which is sent.
Also See in portal user
When Partner Mobile no not found then give warraning.
Enable "Ticket Reminder".
Go to the configuration => "Helpdesk Ticket Alarm".
Helpdesk ticket alarm form view looks like this.
Helpdesk ticket alarm form view with the ticket reminder.
Helpdesk ticket reminders can run using a cron job.
Helpdesk ticket reminders popup looks like this.
Helpdesk ticket reminders email looks like this.
Version 13.0.1 | Released on : 9thJanuary 2023
Initial
Initial Release.
- No, this app works perfectly with Odoo Enterprise (Odoo.sh & Premise) as only.
- Yes, Our helpdesk app works properly with standard helpdesk app.
- Yes, both helpdesk modules are different.
- Please Contact Us at sales@softhealer.comto request customization.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- No, you don't need to install addition libraries.
- Yes, You have to download module for each version (13,14,15) except in version 12 or lower.
- No, We do not provide any kind of exchange.
- No, this application is not compatible with odoo.com(odoo saas).
Multi-Languages
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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