$ 75.71
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Contacts (contacts) • Website (website) |
| Community Apps Dependencies | Show |
| Lines of code | 2824 |
| Technical Name |
sync_helpdesk_website |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 12.0 13.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Contacts (contacts) • Website (website) |
| Community Apps Dependencies | Show |
| Lines of code | 2824 |
| Technical Name |
sync_helpdesk_website |
| License | OPL-1 |
| Website | http://www.synconics.com |
| Versions | 12.0 13.0 |
Repair Service - Customer Portal
Companies providing support service to the website visitors have different teams to assist customer query and resolve their issues through different mode of communication, for e.g. FAQs-forum-docs-ppts, e-mail, chat and inbound call centres. The idea of the Customer Portal is to bring new level of communication to your customers.
The Customer Portal is automatically created for every customer in the system that has a email address entered. The customer can create a new ticket with necessary information and attach necessary document. They can also check the status of their repair work.
This module is compatible with
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Community
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Enterprise
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Odoo.sh
Key Features
Login
The login user can view 'Submit a Ticket' and 'View my Tickets' button.
Generate Ticket
Go to Helpdesk/Submit a Ticket.
Submit a Ticket: The login user can create a new ticket with 'Submit a Ticket' button.
View my Tickets: The status of their existing ticket's can be viewed with 'View my Tickets' button.
The new user have to fill the essential information like name, email id etc with description of the issues and attach files.
Fields Description
| Your Name & Email: | Customer name and email address |
| Subject: | Ticket subject |
| Type: | Ticket issue type |
| Priority: | Set ticket priority |
| Description: | Issue description |
| Attach File: | Ticket related documents (Image/Invoice, etc.) |
Ticket successfully created
On successful ticket creation a message will appear on web portal with ticket number and its subject.
View ticket details
Customer can view list of their tickets and their status by clicking on 'View my Tickets' button.
The customer can view the status of the ticket and if needed they can attach additional documents. They can directly chat with the customer support executive.
On submitting the attachment successfully, the system will generate a confirmation message.
Customer can view chat history.
Updated information on ticket (Backend side)
Once the ticket is submited with attach files on the customer portal, on the backend side the customer service executive can view all the details and start working on it.
Monitor and Measure Website Tickets
Go to Helpdesk/Reports/Tickets.
Make an in-depth analysis of your website tickets through the pivot view.
Ticket Closing using Website
Go to Helpdesk/Settings/General Configuration/Ticket Closing.
Allow customers to close their tickets using on website.
If the issue has been solved, the customer can close the request.
Suggested Products
Free Support
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.
Get Help & Support
Our Services
Our Contact Details
E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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