Repair Service - Contract Management

by
Odoo

87.73

v 13.0 Third Party 1
Included Dependencies
Lines of code 3320
Technical Name sync_helpdesk_contract
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0
You bought this module and need support? Click here!
Included Dependencies
Lines of code 3320
Technical Name sync_helpdesk_contract
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0

Repair Service - Contract Management

Contract management provides digital space to store your agreements done with your customers. From a simple agreement defining a start to end date for an application subscription or complex agreement such as managing service contract with defined products.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    Periodic contract can be created with start date and end date for selected service line and predefined number of service calls.
    On ticket creation contract is automatically selected from customer.
    Service call will be automatically deduct from contract on creating ticket.
    Automated reminder email sent to customers for contract renewal.
    Print contract information in PDF format.
    Make in-depth analysis of your contract through pivot view in reports menu.

Generate Contract for services

Go to Helpdesk/Contracts/Contracts.

Create a new contract for specific duration with different services.

Fields Description

Name: Contract Title.
Service: Define product for customer services.
Customer: Define customer name.
Contact: Define contact person name.
Assigned to: Team member name, responsible for handling contract and customer communication.
Period: Define contract period - Days, Weeks, Months, Year.
Length: Contract length, based on selected period.
Date Start: Contract Start Date.
Date End: Contract End Date.
Duration(In Days): Auto calculate duration form start date to end date.
Description: Add contract terms & conditions and other contract related information.
Special Notes: Special note related to contract.
24/7: Service is available for 24x7 hours.
Response Time: Define response time while creating a ticket.
Service Lines: Define number of services which are covered in contract with number of quantity.

Contract in Tickets

The contract is automatically selected when customer is selected on ticket.
Select service for the contract for issue generated.

Ticket is automatically linked with contract and service will be deducted automatically as per used service in ticket.

Print Contract PDF

Print contract and customer information in PDF.

Monitor and Measure Contract

Go to Helpdesk/Reports/Contract.

Make in-depth analysis of your contracts through the pivot and graph views.

Suggested Products

Free Support

1) One month free bug support period will be offered pertaining to any one server used, testing or live.
2) If an error appears in our app due to other custom modules installed in your system, we will charge for our efforts to resolve those errors.
3) Please refer the document for configuration. If you need our support for configuration, please request our paid support.
4) Please note that you are not allowed to distribute or resell this module after purchase.
5) This module is tested and working on Odoo vanilla with Ubuntu OS.

Get Help & Support

Help & Support    Request New Features
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Our Services

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  • Our Contact Details

    E-mail : contact@synconics.com | Skype : synconics.technologies | Mobile : +91-942-686-4274
    For product demo, please generate a ticket and mention your preferred time and date. Please make sure the demo timing you mentioned are as per Indian Standard Time (IST), between 10:30 AM to 7:00 PM (IST), Monday to Friday.
    Odoo Proprietary License v1.0
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