Helpdesk - Website Timesheet View on Ticket Intake Form

by
Odoo

123.42

v 13.0 Third Party
Required Apps Employees (hr)
Project (project)
Sales (sale_management)
Invoicing (account)
Included Dependencies
Lines of code 3139
Technical Name sync_helpdesk_intake_timesheet
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0
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Required Apps Employees (hr)
Project (project)
Sales (sale_management)
Invoicing (account)
Included Dependencies
Lines of code 3139
Technical Name sync_helpdesk_intake_timesheet
LicenseOPL-1
Websitehttp://www.synconics.com
Also available in version v 12.0

Helpdesk - Website Timesheet View on Ticket Intake Form

With this module the timesheet can be attach with the ticket intake form and sent to the customer on their email. The customer can view the time consumed for their task through the timesheet and approve or reject it with a single click button available on the intake form view.

This module is compatible with

  • Community
  • Enterprise
  • Odoo.sh

Key Features

    Customer can check the timesheet through the intake form link sent on email.
    Online ticket confirmation done through accept button with e-signature.

Intake Timesheet

The timesheet can be viewed through the intake form link and it can be approved or rejected with a single click button available on the form view. The intake form can be printed with the timesheet.

Intake Confirmation Process

On accepting intake confirmation, customer can add their signatures.


Once customer signs and presses "Accept & Sign" button, the ticket is automatically confirmed.


Customer confirmation signature will appear on intake form.


Option to print & save intake form.

Intake Backend Approved Ticket View

On customer approval, signature is auto attached in ticket & "Is work approved to proceed?" block is automatically ticked.

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