| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Helpdesk (helpdesk) • Discuss (mail) |
| Lines of code | 2278 |
| Technical Name |
freshdesk_connector |
| License | OPL-1 |
| Website | http://www.techloyce.com |
| Versions | 14.0 15.0 17.0 18.0 19.0 |
Freshdesk Connector
The Freshdesk connector enables users to seamlessly integrate their business data into Odoo. It
provides various functionalities, including syncing contacts, companies, tickets, and ticket
conversations. Enhanced logging shows counts of synced tickets and contacts, and identifies any
unsynced tickets with reasons for failures.
Freshdesk Odoo Connector enables two-way synchronization of Contacts, Companies, and Tickets between
Freshdesk and Odoo. This integration streamlines data flow for both Freshdesk and Odoo users,
creating a seamless experience.
Highlights
Contacts Synchronization
Sync contacts seamlessly between Odoo and Freshdesk.
Companies Synchronization
Keep company data aligned between Odoo and Freshdesk.
Tickets Synchronization
Sync tickets seamlessly between Odoo and Freshdesk.
Features
Core Synchronization
- Synchronize Contacts, Tickets, and Messages from Freshdesk to Odoo.
- Enable selective synchronization for specific modules.
Date Filtering and Control
- Filter records using custom date ranges.
- View selected dates directly in synchronization logs.
Instant Sync and Scheduling
- Run synchronization instantly with a single click.
- Configure scheduled sync intervals.
- Automate synchronization using scheduler settings.
Synchronization History and Logs
- Access detailed synchronization history with timestamps.
- Track performed operations and logged changes.
- Identify errors and skipped records easily.
User-Friendly Configuration
- Simple configuration using clear toggles.
- Helpful tooltips for guided setup.
Performance and Notifications
- Receive notifications for synchronization status.
- Optimized for high-volume data processing.
- Progress indicators for long-running jobs.
Setup Instructions
Freshdesk Configuration Menu
Scheduler Settings
Synchronization Logs
Odoo Teams / Groups
Unsynced Ticket Logs
Freshdesk Domain & API Key
Freshdesk Authentication
Customized Settings
- Go to the Freshdesk settings page.
- Copy your Freshdesk account domain.
- Copy your API key.
- Enter details and test the connection.
Freshdesk to Odoo Product Support
After purchasing this app, if you face any issue regarding the functionality/working of our app, we are here to address your queries. We provide 60-days support to our clients. The support period starts from the date of app purchase and continues for 60 days.
Need help? Email us at support@techloyce.com
FAQs
Does your app work in Odoo Enterprise?
Our module is compatible with both the Odoo Enterprise.
Will I get free upgrades and support after purchase?
Upgrades are not free. If you require any customization, you can contact us. We offer support for 60 days after purchase. For further information, you can contact us at techloyce.com or read our support policy.
How do I install the app?
Go to Apps in your Odoo backend. Click Upload a module and select the downloaded file. Click Install and follow the setup instructions.
What is the pricing model for this app?
You only need to make a one-time payment for the module, with no additional in-app purchases required after purchase.
I need an extra feature in this app. How can I request it?
You can contact us to request customization in the app.
Is Odoo Freshdesk Connector can be used for multiuser?
Our current module works only for a single user, but if you want multiuser we will be happy to do it for you. Kindly contact us at techloyce.com/book-a-free-consultation
Our Helpful Links
Explore our resources, watch tutorials, or connect with Techloyce
Suggested Apps
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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