| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Employees (hr) • Helpdesk (helpdesk) • Discuss (mail) • Project (project) |
| Lines of code | 2292 |
| Technical Name |
freshdesk_connector |
| License | OPL-1 |
| Website | http://www.techloyce.com |
| Versions | 14.0 15.0 17.0 18.0 19.0 |
Freshdesk Connector
The Freshdesk connector enables users to seamlessly integrate their business data into Odoo. It provides various functionalities, including syncing contacts, companies, tickets, and tickets conversations. With enhanced logging, the connector also displays the count of synced tickets and contacts. In case a ticket fails to sync, the logger identifies the unsynced ticket and provides the reason for the failure.
Freshdesk Odoo Connector enables two-way synchronization of Contacts, Companies and Tickets between Freshdesk and Odoo. This integration streamlines data flow for both Freshdesk and Odoo Users, creating a seamless user experience.
Our Helpful Links
Demo Video
Techloyce All Apps
Contacts Synchronization
Sync Contacts between Odoo and Freshdesk.
Companies Synchronization
Sync companies events between Odoo and Freshdesk.
Synchronize Tickets
Sync tickets between Odoo and Freshdesk.
Features
Screenshots
Support
FAQ'S
- Synchronize Contacts, Tickets, and Messages from Freshdesk to Odoo seamlessly.
- Enable selective synchronization for different modules.
- Allow users to specify a custom date range to filter records for import or export.
- Display selected start and end dates in the synchronization log.
- Execute data synchronization instantly with the "Execute Instantly" button for urgent updates.
- Allow users to specify an interval and unit for scheduling.
- Schedule automated synchronization at regular intervals via scheduler settings.
- Provide a detailed synchronization history with timestamps, operations performed, and logs of changes.
- Highlight errors or skipped records for easy troubleshooting.
- Simplify module configuration with clear toggles and guidance for selecting sync options.
- Include tooltips or help text for new users to understand each feature.
- Notify users about the status of synchronization jobs (e.g., success, failure, or pending).
- Optimize sync operations to handle large datasets efficiently.
- Include progress indicators for long-running sync tasks.
Freshdesk Domain & API Key
- You can get your freshdesk Domain and API Key from the highlighted places shown in Freshdesk.
Freshdesk Authentication
- Go to Settings and then Freshdesk and enter your Domain and API key in the spaces provided and Click on Build Connection.
Customized settings option
- Go to Freshdesk setting page.
- Go to Freshdesk profile page, copy your Freshdesk account domain example: "https://{yourdomain}.freshdesk.com".
- Copy your Freshdesk account domain like "https://newaccount1637843080162.freshdesk.com" and your API key as mentioned in the Screenshot.
- Enter the domain and API key under authentication and test connection.
Freshdesk Configuration Menu
- 1. You can see all the options for Syncing your Contacts and Tickets here.
- 2. Manual Action has to be checked and then a custom date range has to be inputted to continue with Syncing.
- 3. Click on Sync button to start syncing your data from Freshbooks into Odoo.
Here is the scheduler setting
- Automated Settings Automatically starts Syncing your data if checked as a Scheduled Job.
- You can Specify a time interval for this Scheduled Job to start executing.
Queued Tickets
- Clicking on Queue at the top of your page will take you to the imported ticket queue from Freshdesk.
Import to Helpdesk
- 1. Select all tickets in the Queue.
- 2. Click on Actions.
- 3. Click on Import to Helpdesk to import your tickets into Helpdesk module.
Helpdesk Logs
- Clicking on Logs at the top will show you all the logs for tickets that you have imported from your Freshdesk Queue into Helpdesk.
Sync logs
- In this menu you can see all your stats and details for all Syncs that you performed.
Odoo teams / groups
- In this menu you can view your Odoo Teams / Groups.
UnSynced ticket logs
- In this menu you can view your Unsynced tickets to Helpdesk.
Video Tutorial
After purchasing this app if you face any issue regarding the functionality/working of our app, we are here to address your queries. We provide 60-days support to our clients. The support period starts from the date of app purchased till 60 days onward.
Does your app work in Odoo Enterprise?
Our module is compatible with both the Odoo Enterprise.
Will I get free upgrades and support after purchase?
Upgrades are not free. If you require any customization, you can contact us. We offer support for 60 days after purchase. For further information, you can contact us at https://techloyce.com or read our support policy.
How do I install the app?
Go to Apps in your Odoo backend.Click Upload a module and select the downloaded file.Click Install and follow the setup instructions.
What is the pricing model for this app??
You only need to make a one-time payment for the module, with no additional in-app purchases required after purchase.
I need an extra feature in this app. How can I request for it?
You can contact us to request customization in the app.
Is Odoo Freshdesk Connector can be used for multiuser?
Our current module works only for a single user, but if you want multiuser we will be happy to do it for you. Kindly contact us at https://www.techloyce.com/book-a-free-consultation
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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