RMA (Return Merchandise Authorization)

by
Odoo

57.66

v 14.0 Third Party 2
Live Preview
Required Apps CRM (crm)
Inventory (stock)
Invoicing (account)
Purchase (purchase)
Sales (sale_management)
Lines of code 2689
Technical Name ks_rma
LicenseOPL-1
Websitehttps://www.ksolves.com
Also available in version v 13.0
You bought this module and need support? Click here!
Required Apps CRM (crm)
Inventory (stock)
Invoicing (account)
Purchase (purchase)
Sales (sale_management)
Lines of code 2689
Technical Name ks_rma
LicenseOPL-1
Websitehttps://www.ksolves.com
Also available in version v 13.0
Community Enterprise Odoo.sh

RMA (Return Merchandise Authorization)

The return process in Odoo might take more time than expected! But with Ksolves RMA App, the return and refund process is as easy as a few clicks! Odoo Return Merchandise Authorization app helps the user to accept, return, and refund the products that the customer has purchased from the store. In addition to that, users can also replace(or, exchange) a certain product with another. RMA App for Odoo ERP also creates the return receipt, delivery order, and adjusts stocks according to the number of returns & refunds. In the RMA v14, Multi Warehouse feature has been added. Also, when a user gets a refund, he/she can view the T&Cs along with the refund amount & subtotal.


Website and Backend Support

  • Customers can quickly generate an RMA request directly from the website.
  • If not from the customer’s end, the backend user can generate the RMA request. Solves the problem of customer service executives regarding the return/refund requests.

RMA Process

Once an order/purchase has been made or the delivery of an inventory has been done, their RMAs can be made. One can create them from the RMA menu & also the corresponding menus such as Sales/Purchase/Inventory Transfer.

Key Features

  • arrow
    Added space to manage returns and and refunds in Odoo without hustling towards other dashboards.
  • arrow
    Provides an organized and sorted view for a better experience.
  • arrow
    Users can create pre-defined refund scenarios/reasons to facilitate backend users and customers.
  • arrow
    Backend users can easily approve/reject RMA requests.
  • arrow
    Once a RMA Request is generated, you can carry it for future references.
  • arrowr
    To track the customer’s request, a number of Odoo RMA stages can be created as per the requirements.
  • arrowr
    While developing RMA, users can view the Terms & Conditions along with the Policies.
  • arrowr
    The brand new Replace operation lets the users replace(or, exchange) a certain product with another.
  • arrow
    RMA App automatically adjusts the inventory while managing product returns.
  • arrow
    Users can generate necessary documents like credit notes, delivery order on the return action.
  • arrow
    Users can print the RMA report and mail it to the customer.
  • arrow
    In the case of location transfer, RMA can be generated for the return process. Only the RMA button will appear as it is neither a sale nor a purchase; it is a transfer case. Hence, the return transfer button will be generated.
  • arrow
    Based on the return and refund quantity of the orders, the pivot chart view is generated for presentation purposes.
  • arrow
    We have added the multi warehouse feature in v14.
  • arrow
    When a user is Refunded For Any Product, he/she can see the Subtotal & Refund Amount In the RMA Form.
  • arrow
    The RMA can be used differently based on who is accessing it. While the Users can apply for e Return, the approval power relies on the Managers.

Important Instructions

  • --> To Implement The Multi Warehouse & Multi Currency Features, Users Need To Enable These Options From The Settings.
  • --> In case of Refund, the Invoice must be generated & the bill must have been paid previously.
DEMO AVAILABLE
FREE 90 DAYS SUPPORT

Creating RMA from Sale Order:

To create a RMA from Sale order, the receipt must be in done state.

tile-item


Once the receipt is in done state, you will see an Create RMA button.

sale1


When you tap on that button you can create RMA from Sale Order

sale1

Creating RMA from Purchase Order:

To create a RMA from Purchase order, the receipt must be in post state.

tile-item


Once the receipt is in post state, you will see an Create RMA button.

domain


When you tap on that button you can create RMA from Purchase Order

domain

Creating RMA from Inventory Transfers:

If you want to create a RMA from Transfers, the delivery must be in done state.
transfer
When the delivery is in done state, you will see a Create RMA button there.
tile-item

Click on the that button to create a RMA from there.

transfer2

RMA form for Inventory Transfers.

Create RMA directly from its form:

If you want to create an RMA directly then your deliveries must be in done state (Sale,Purchase, Transfers).

Request RMA from portal

Portal users can also request RMA of those Sale order whose deliveries are in done state and have access from admin.(For Sale Order only.)

RMA portal form:

RMA Configurations

You can configure your RMA access settings from the RMA > Configuration > Settings:

By here admin can manage the access of portal user.

Our Releases

25th January, 2021

Latest Release 1.0.1

Feature - Approval process is added

Frequently Asked Question

Need some customization in this app, whom to contact?
Please drop email at sales@ksolves.com or raise a ticket through Odoo store itself.
Do you provide any free support?
Yes, we do provide free support for 90 days for any queries or any bug/issue fixing.
FREE 90 DAYS SUPPORT

Ksolves will provide FREE 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this module. This is applicable from the date of purchase.

Note:

Extensively Tested on Odoo Vanilla with Ubuntu OS

Ksolves Odoo Services

ksolves
support
Odoo Implementation
apps
Odoo Community Apps
support2
Odoo Support & Maintenance
custom
Odoo Customization
integrated
Odoo Integration Services
develop
Odoo Developer Outsourcing
sales@ksolves.com
+91 120-4299799‬
Odoo Proprietary License v1.0
This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.
The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

Please log in to comment on this module

  • The author can leave a single reply to each comment.
  • This section is meant to ask simple questions or leave a rating. Every report of a problem experienced while using the module should be addressed to the author directly (refer to the following point).
  • If you want to start a discussion with the author or have a question related to your purchase, please use the support page.