| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Purchase (purchase) • Invoicing (account) • Inventory (stock) |
| Community Apps Dependencies | Show |
| Lines of code | 6179 |
| Technical Name |
s_helpdesk_purchase_request |
| License | AGPL-3 |
| Website | https://skyerp.net |
| Versions | 13.0 14.0 15.0 16.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Purchase (purchase) • Invoicing (account) • Inventory (stock) |
| Community Apps Dependencies | Show |
| Lines of code | 6179 |
| Technical Name |
s_helpdesk_purchase_request |
| License | AGPL-3 |
| Website | https://skyerp.net |
| Versions | 13.0 14.0 15.0 16.0 |
Helpdesk Purchase Request
This module enables the creation and management of purchase requests directly from helpdesk tickets.
When a purchase is necessary to resolve a helpdesk ticket, this module provides a
convenient solution.
Please note that this module integrates purchase
requests with helpdesk functionality, leveraging those modules from OCA. Both are included within this
app for seamless operation.
Configuration
Navigate to the menu Configuration â Teams.
In the list view of Teams, click on a team to configure.
In the detailed view of the team, check the "Allow Repair" option.
Click "Save" to enable the repair integration for tickets that the âLocalizationâ team is responsible for.
Usage
On the Helpdesk Dashboard, access the tickets of the Localization team.
In the Kanban view of Helpdesk tickets, click on the relevant ticket card.
In the Helpdesk ticket form, fill in the contact, product, and lot/serial number fields. The system will automatically use this information as the default for the product to repair, lot/serial number, and partner in the Repair Order.
Click the "Repair" button in the ticket form to create a new Repair Order.
The system will navigate to the Repair Order form, where users can fill in the necessary fields and click "Save."
In the Repair Order form, click on the Ticket field to view the related details.
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FREE 90 DAYS SUPPORT
SkyERP will provide free 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this module. This is applicable from the date of purchase.
For support, please email us at support@project.skyerp.net or skype: tuanace
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