| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Repairs (repair)
• Discuss (mail) • Inventory (stock) • Invoicing (account) • Sales (sale_management) |
| Community Apps Dependencies | Show |
| Lines of code | 3117 |
| Technical Name |
s_helpdesk_repair |
| License | AGPL-3 |
| Website | https://skyerp.net |
| Versions | 16.0 14.0 15.0 13.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Repairs (repair)
• Discuss (mail) • Inventory (stock) • Invoicing (account) • Sales (sale_management) |
| Community Apps Dependencies | Show |
| Lines of code | 3117 |
| Technical Name |
s_helpdesk_repair |
| License | AGPL-3 |
| Website | https://skyerp.net |
| Versions | 16.0 14.0 15.0 13.0 |
Helpdesk - Repair
This module allows you to create and manage repair requests directly from helpdesk tickets.
When a Repair order is necessary to resolve a helpdesk ticket, this module provides a convenient solution.
Features
Repair Integration
Automatically activate the repair management feature for support teams responsible for handling repair-related tickets.
Quick Repair Order Creation
The ability to generate Repair Orders directly from Helpdesk tickets saves time and optimizes the request handling process.
Convenient Dashboard
The dashboard interface allows users to easily access and manage the repair team's tickets, improving work efficiency.
Efficient Ticket Management
Users can create tickets and track all related information such as product, lot/serial numbers, and partners easily, with data seamlessly synchronized from the repair request to the Repair Order.
Linked Repair Information
Information in the Repair Order is automatically linked to the Helpdesk ticket, making it easy for users to review and monitor progress.
Flexible Configuration
Enables management of support teams, custom rights settings, and repair integration based on specific team needs.
Configuration
Navigate to Teams
Navigating to menu Helpdesk > Configuration â Teams.
In the list view of Teams, click on a team to configure.
In the detailed view of the team, check the "Allow Repair" option.
Click "Save" to enable the repair integration for tickets that the âLocalizationâ team is responsible for.
Usage
On the Helpdesk Dashboard, access the tickets of the Localization team.
In the Kanban view of Helpdesk tickets, click on the relevant ticket card.
In the Helpdesk ticket form, fill in the contact, product, and lot/serial number fields. The system will automatically use this information as the default for the product to repair, lot/serial number, and partner in the Repair Order.
Click the "Repair" button in the ticket form to create a new Repair Order.
The system will navigate to the Repair Order form, where users can fill in the necessary fields and click "Save."
In the Repair Order form, click on the Ticket field to view the related details.
In the Repair Order form, click on the Ticket field to view the related details.
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FREE 90 DAYS SUPPORT
SkyERP will provide free 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this module. This is applicable from the date of purchase.
For support, please email us at support@project.skyerp.net or skype: tuanace
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