RMA-Return Merchandise Authorization | Website RMA
by Setu Consulting Services Pvt. Ltd. https://www.setuconsulting.com/$ 130.69
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Repairs (repair) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Sales (sale_management) • Invoicing (account) • Inventory (stock) |
| Lines of code | 45091 |
| Technical Name |
setu_rma |
| License | OPL-1 |
| Website | https://www.setuconsulting.com/ |
| Versions | 17.0 15.0 16.0 14.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Repairs (repair) • Calendar (calendar) • Contacts (contacts) • Discuss (mail) • Sales (sale_management) • Invoicing (account) • Inventory (stock) |
| Lines of code | 45091 |
| Technical Name |
setu_rma |
| License | OPL-1 |
| Website | https://www.setuconsulting.com/ |
| Versions | 17.0 15.0 16.0 14.0 |
OVERVIEW
For any business, returns are No Fun, but it is never a process to be ignored. No matter how informative and best the product is, an eCommerce business has to face customers who return the products for any reason. This is the reason, While millions of sellers are joining the e-commerce landscape every year, thousands of them are leaving online marketplaces too. Growing biasedness of marketplaces, customer-centric approach and frauds committed by customers are driving both small scale and well-established sellers away from online selling.
To facilitate the Return Policy, manual work of returning products is impossible to implement. Maintaining the database like type of product, brand, reason, frequency of Return Products emphasizes attention to design a solution which reduces the manual process, and also validates whether the product should be accepted for return or not and also generation of analytical report over return products to take necessary actions if any to maintain revenue.
Understanding this problem, we introduced the RMA - Return Merchandise Authorization application whose implementation and use is considered an absolute necessity for return product’s operations in any online or offline store.
The RMA system vastly simplifies the entire returns process by providing you with an interface to communicate with the customer, and gives you the power to accept or reject the return based on criteria you set.
Moreover, RMA (Return Material Authorization) lets you accept returns for credit, repair, replacement or buy back for whatever reason you authorize. Order processing controls allow you to establish the appropriate activity for your different returned goods channels. Also smart analytical data in the form of charts for various activities can further help you strategize processes for improvements in revenue and business.
RMA for Website
Returns are no fun, but it is never a process to be ignored in any business. Hence a huge potential in any eCommerce business is utilized in smoothening the return processes for customer satisfaction.
Moreover for any eCommerce platform business, facilitating customer to create return request directly from their account in web store is must to maintain customer retention strategy
Website RMA(Return Merchandise Authorization) in odoo designed by Setu Consulting services pvt ltd helps you to avoid this unnecessary use of potential and helps your business to provide improved services to customer & thus maintaining - Customer Retention Strategy.
Website RMA allows customers to generate return requests of products directly from your web store integrated with odoo. Here a customer can initiate the return request for either of any operation like Refund, Replace, Repair, Buyback. RMA request will be generated in odoo ERP through which appropriate action can be taken by the Sales team accordingly. Consequently, customers can also track the status of progress of the return request from its own account in the web store.
The website RMA in odoo vastly simplifies the entire returns process by facilitating customers with an interface to communicate for return request through the eCommerce platform directly.
Key Features
RMA Website Key Features
Advantages
Easing the process to collect information about customers.
Easing the process to collect information about the reason for the return procedure, thus helps in analysing the area needed for improvement.
Helps to improve Customer Retention Strategy.
Facilitates to return selective products of order rather than all products.
Products health check up can be done and analysed by comparing Product’s return ratio calculated and displayed on dashboard.
In eCommerce business it helps to transform pain to opportunity by smoothening the return procedure both on customer as well as user side.
Facilitates a flexible solution for return by providing functionality to place requests for repair or replace or buyback too rather than just return product for refund.
Facilitates user/Manager to weed out Invalid return request by providing rights for approval of return request.
Also facilitates control over providing Approval of Return request rights to users.
Information gathered from Reason of return can help to prevent future returns by analysing most common issues responsible for returns.
Helps to increase store reputation by providing utmost satisfaction in terms of services to customers.
Helps to speed up the return process, and makes customers happy, which in turn helps to build good customers retention strategy
Screenshots
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Return Merchandise Authorization
RMA Dashboard for review Customer Return and Customer Return Choice by
Weekly, Monthly and Yearly
Return order list view
Return order list view
Create new Return order from RMA menu - RETURN ORDER
User can also create return order directly from Sale Order
Return order created with listed products to be requested to return by selecting Delivery Order
Return operation defines RMA Reason and RMA Action
Create RMA return reasons as per user choice
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Return Order Process
Create return order on approval
Return order requested for approval
Return approve or reject by manager
Setu return rejection reason and can select option to send goods back to customer
State change In Progress when approved by manager
User must set RMA Outcome action before valaditing return order
Selection of RMA Outcome action
If customer request is Replace or Buyback than user must select Product to Replace or Product to Buyback
If replace product is different than return select quantity to replace and check option to create new Sale order
Smart buttons for further process after Return Order validated
FREE SUPPORT
Request free supportWe will provide free support for any issues, queries, and bug fixing upto 90 days from the date of purchase of this application.
NOTE
Get notified about latest update. Please drop an email when you make purchase at Setu Consulting
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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