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RMA / Website RMA (Return Merchandise Authorization)

by
Odoo

$ 135.79

v 18.0 Third Party 13
Live Preview
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Repairs (repair)
• Invoicing (account)
• Discuss (mail)
• Inventory (stock)
• Sales (sale_management)
Lines of code 45240
Technical Name setu_rma
LicenseOPL-1
Websitehttps://www.setuconsulting.com/
Versions 14.0 15.0 16.0 17.0 18.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Repairs (repair)
• Invoicing (account)
• Discuss (mail)
• Inventory (stock)
• Sales (sale_management)
Lines of code 45240
Technical Name setu_rma
LicenseOPL-1
Websitehttps://www.setuconsulting.com/
Versions 14.0 15.0 16.0 17.0 18.0
Setu Consulting Services Pvt. Ltd.
Odoo 15 Certified Odoo 16 Certified Odoo 16 Certified
Community
Enterprise
Odoo.sh
Return Merchandise Authorization
Website RMA
Video user guide
Request a Demo

In the eCommerce landscape, returns can be challenging—returns are no fun, but they are necessary. Our Return Merchandise Authorization (RMA) application simplifies this process, allowing customers to easily generate return requests for:

  • arrowRefund: Quick and straightforward refunds.
  • arrowReplace: Hassle-free product replacements.
    •
  • arrowRepair: Efficient repair requests for faulty items.
    •
  • arrowBuyback: Easy buyback options for unsatisfactory products.
    •

Return requests can be initiated through both the Website RMA and the Odoo ERP backend, where the Sales team manages actions like accepting or rejecting requests and creating return receipts. Customers can also track their return status directly from their accounts.

Understanding the challenges faced by eCommerce sellers—where thousands are leaving the marketplace each year due to biased practices and customer fraud—our RMA solution provides a robust framework to enhance return management :

  • arrowEquipping tools for effective customer interaction and return decisions.
  • arrowProviding analytical charts for revenue strategy and operational efficiency.
    •
  • arrowReducing manual workload while maintaining detailed return records.
    •
Our solution transforms the return process into a streamlined experience, empowering businesses to enhance customer satisfaction and operational efficiency. By facilitating effective customer communication, the solution aids to turn potential losses into opportunities for loyalty.

Key Features of RMA

RMA - SETU
Informative Dashboard for Enhanced Return Analysis
  • Return Reasons Analysis : Identify Root Causes for Returns
  • Examine categorized return reasons to pinpoint recurring issues, guiding targeted process improvements to lower return rates and enhance product quality.

  • Customer Return Choices : Track Preferred Return Options
  • Monitor customer choices—such as Refund, Repair, Replace, or Buyback—to tailor services, optimize return policies, and elevate customer satisfaction.

  • Shipped vs. Returned Items Comparison : Evaluate Return Patterns Over Time
  • Analyze weekly, monthly, and yearly comparisons of shipped versus returned items to identify trends, adjust inventory planning, and enhance forecasting.
    • Return Requests for Various Operations

    Customers and backend users can initiate return requests for Repair, Refund, Replace, or Buyback through both the Website RMA and backend RMA respectively.

    Multiple Requests per Order

    Process multiple return options (Repair, Replace, Refund, Buyback) within a single sale order.

    Direct Return Requests from Website

    Customers can generate returns directly on the website.

    Track Return Status

    Customers can monitor their return request status directly from their web account.

    Automated Document Generation

    Auto-generate documents like Sales Orders, Delivery Orders, Refunds, and Invoices based on return request type.

    Backend RMA Synchronization

    Website RMA requests are automatically created in the Odoo backend.

    Customer Discussion Forum

    Facilitate direct customer queries with the Sales team through the RMA portal.

    Approve or Reject Returns

    Sales teams can approve or reject return requests from the backend.

    Selective Product and Quantity Returns

    Generate returns for selected products and quantities from any sale order.

    Return Management via Sales

    Enable returns directly within the Sales module when RMA is active.

    Choose Return Reasons

    Customers select a return reason, aiding the sales team in efficient processing.

    Product Classification by Request Type

    Automatically categorize products by return type (Refund, Replace, Buyback, Repair) in each request.

    Email Notifications

    Notify customers of updates on their return status via email.

    Attach Documents and Images

    Customers can add documents or images to return requests on the website RMA portal.

    Benefits of RMA

    RMA - SETU
    Streamlined Customer Insights
    that enable effortless gathering and analysis of customer information for a deeper understanding of return motivations.
    Enhanced Analytical Capabilities
    to track and assess reasons for returns, enabling targeted improvements in product quality and service offerings.
    Boost Customer Retention
    by strengthening strategies through a simplified return process.
    Selective Return Management
    empowers customers to return only specific products from their orders for added convenience.
    Product Health Monitoring
    utilizes the dashboard to evaluate product performance through return ratios.
    Transforming Challenges into Opportunities
    smooths the return process, turning potential pain points into opportunities for improvement.
    Versatile Return Options
    provide customers with choices for repair, replacement, or buyback, enhancing their overall experience.
    Control Over Return Approvals
    equips managers with the authority to approve or reject return requests effectively.
    Proactive Issue Prevention
    involves analyzing return reasons to identify common issues and implement preventative measures.
    Elevate Store Reputation
    through efficient return management, leading to increased customer satisfaction.
    Strategic Decision Support
    leverages insights to inform critical business decisions and optimize inventory management.

  • NOTE

  • The Screenshots UI may very based on Odoo version but functionality of this solution is same for all Odoo versions.

    • RMA Screenshots

    Contact Us
    support@setuconsulting.com
    Skype: Setu Consulting
    www.setuconsulting.com
    Odoo Certified Partner
    Odoo 15 Certified Odoo 16 Certified Odoo 16 Certified
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    FREE SUPPORT

    We will provide free support for any issues, queries, and bug fixing upto 90 days from the date of purchase of this application. Request free support

    NOTE

    Get notified about latest update. Please drop an email when you make purchase at Setu Consulting

    Setu Consulting Services Private Limited | Odoo Certified Consultant | Offical Odoo Partner 
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