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RMA / Website RMA (Return Merchandise Authorization)

by
Odoo

$ 138.61

v 15.0 Third Party 15
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Repairs (repair)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
• Inventory (stock)
Lines of code 45380
Technical Name setu_rma
LicenseOPL-1
Websitehttps://www.setuconsulting.com/
Versions 14.0 15.0 16.0 17.0 18.0 19.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Repairs (repair)
• Sales (sale_management)
• Discuss (mail)
• Invoicing (account)
• Inventory (stock)
Lines of code 45380
Technical Name setu_rma
LicenseOPL-1
Websitehttps://www.setuconsulting.com/
Versions 14.0 15.0 16.0 17.0 18.0 19.0
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Return Merchandise Authorization RMA Video user guide

RMA / Website RMA - Return Merchandise Authorization application designed by us simplifies the entire Return process by allowing customers to generate return requests of products for either any operation like Refund, Replace, Repair, or Buyback. Return requests will be generated in the backend odoo ERP from where appropriate action can be taken by the Sales team accordingly through backend RMA (Return Merchandise Authorization).

Moreover, users can Accept/Reject return requests generated in the backend RMA again with the option for Refund, Repair, Replace, or Buy Back and also manage various operational aspects such as creating return receipts, creating and validating delivery orders, updating stock levels in odoo, and many such processes of returns.

Proeduct Returns
Product Return Management

Consequently, customers can also track the status of the progress of the return request from their own account in the web store.

Also, smart analytical data in the form of charts for various return activities can further help you strategize processes for improvements in revenue and business.

Thus Website RMA along with backend RMA in odoo vastly simplifies the entire returns process by facilitating customers with an interface to communicate for return requests through Website RMA and for users to manage all backend operations of return most conveniently through Odoo backend RMA.


Key Features

Setu Consulting
  • Return request for Repair option
  • Return requests for the Repair option can be generated by Users from the odoo backends RMA and by customers through the Website RMA.
    •
  • Return request for a Refund option
  • Return requests for the Refund option can be generated by Users from the odoo backend RMA and by customers through the Website RMA.
    •
  • Return request for Replace option
  • Return requests for Replace option can be generated by Users from the odoo backend RMA and by customers through the Website RMA.
    •
  • Return request for the Buyback option
  • Return requests for the BuyBack option can be generated by Users from the odoo backend RMA and by customers through the Website RMA.
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  • Approve/Reject the return request
  • Users can either approve or reject Return requests.
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  • Informative Dashboard
  • From the pie chart, users can analyze the reason for the return of a product, the Customer’s return choice, and also a Bar-chart displaying a comparative analysis between products shipped and returned.
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  • Multiple Return Requests in the same Sale order
  • Return requests for Repair &/or Replace &/or buyback &/or Refund options for multiple products in the same return order itself can be generated simultaneously.
  • Return Request for Selective products
  • Return requests for selective products out of all in the Sale order can be generated.
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  • Return Request for Selective products
  • Return requests for selective products out of all in the Sale order can be generated.
  • Return Request for Selective quantity
  • Facilitates not only to return of selective products but selective quantity out of all can also be returned based on customers' choice
    •
  • Return requests directly from the Website
  • Users can also possess rights to generate Return requests directly from the Website along with generating them from the backend RMA.
  • Return directly from Sales
  • Manage return requests directly from Sales if RMA is implemented.
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  • Track the Status of the Return Request
  • Allows customers to track the Status of the return request from their account in the Website RMA directly.
  • Select Reason for Return
  • Customers can select the reason for the return which further helps the Sales team to smoothen the return procedure.
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  • Automatic generation of Documents
  • Generate necessary documents such as Sale Order/Delivery Order/Refund/Invoices based on the chosen option of return request.
  • Classify products Under each Return request
  • Classifies the lists of products based on chosen options of return request for Return/ Refund/Buyback and/or Replace.
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  • Return Request in Odoo backend RMA
  • Return Request generated by a customer from Website RMA will create Return Request in backend RMA of odoo.
  • Notification through Email to the customer
  • The customer receives the status about the necessary action taken for the return request by the Sales team from the backend RMA in odoo through email.
    •
  • Facilitates Discussion forum
  • Allows customers to discuss their concerns, and queries with the Sales team directly from the website RMA portal.
  • Facilitates attaching documents
  • Allows customers to attach various documents, and images of products if required during the generation of return requests directly from the website RMA portal.

    • Screenshots

    Setu Consulting

    • Return Merchandise Authorization

    • Return Order Process

    • RMA Operations

    Suggested Apps

    Setu Consulting
    FREE SUPPORT

    We will provide free support for any issues, queries, and bug fixing upto 90 days from the date of purchase of this application. Request free support

    NOTE

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    Setu Consulting Services Private Limited | Odoo Certified Consultant | Offical Odoo Partner 
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