| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Project (project) • Website (website) • Discuss (mail) • Employees (hr) |
| Lines of code | 2872 |
| Technical Name |
helpdesk_pro |
| License | AGPL-3 |
| Website | https://todooweb.com/ |
| Versions | 15.0 16.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Project (project) • Website (website) • Discuss (mail) • Employees (hr) |
| Lines of code | 2872 |
| Technical Name |
helpdesk_pro |
| License | AGPL-3 |
| Website | https://todooweb.com/ |
| Versions | 15.0 16.0 17.0 |
Helpdesk Pro: Support, tickets, issues
The Helpdesk Pro module allows you to create and manage customer support tickets. The support team accesses the ticket portal to manage customer ticket issues from the odoo backend.
Customer service manages odoo's help desk ticket management to resolve issues by tracking tickets. When creating a project, entering the tasks and the timesheet for each task, the hours of the support package will decrease until the total number of contracted hours is consumed. Being able to hire another Support Pack.
The Helpdesk Pro module also provides a customer service interface where they can fill in their request details with attached documents and create a support ticket request. The support ticket will be emailed to the customer and agent/administrator.
"Helpdesk Pro" workflow - odoo portal and odoo backend
Features
SupportClient and Agent Management
- Import or Synchronize products
- A client for a project
- Several agents for each client
- Role management by clients and agents
- Sequences for each client
Project Management
- Package of hours for Projects
- Tasks by projects and by support tickets
- Subtasks
- Time management by Agents
Ticket Management
- Ticket workflow
- Channels, Tags
- Types of tickets
- Ticket status and notification templates
- Support teams, team members
- Ticket Assignation Type (e.g. Standard, Equitable)
- Modules contracted by clients
- Ticket priority according to the client and the user
Ticket Portal
- Agent ticket portal access
- Private area in ticket portal
- Global view of projects, tasks and timesheet
- Communications from the portal
Reporting
- Reports by Support Teams, Projects, Clients
- Duration and duration real (days)
- Dedicated times (hrs)
Dashboard
- Dashboard for Management
- View Tickets: Open, Closed
- View Tickets: Unassigned, Unattended, High Priority
Client Management
Create an agent and associated role
Sequences for each client
Project Management
Package of hours for Projects
Tasks, subtask and timesheet
Agent ticket portal access
Private area in ticket portal
Global view of projects, tasks and timesheet
Communications from the portal
Ticket Workflow
Channels, Tags
Types of tickets
Ticket status and notification templates
Support teams, team members
Ticket Assignation Type (e.g. Standard, Equitable)
Modules contracted by clients
Ticket priority according to the client and the user
Reporting
Dashboard for Management
View Ticket Details
Create a Support Ticket
If you face any issues while using our app and the issue is arising due to our app, we provide you complementary support for a duration of 90 days from the date of purchase of the respective app.
To create a support ticket, you can do it through the channels that we make available to you.
Our Services
Odoo Customization
Odoo Integration
Odoo Implementation
Power by Develop ToDOO Web from ToDOO Web
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