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v 16.0 Third Party
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Contacts (contacts)
Project (project)
Website (website)
Discuss (mail)
Employees (hr)
Lines of code 2580
Technical Name helpdesk_pro
LicenseAGPL-3
Websitehttps://todooweb.com/
Versions 15.0 16.0 17.0
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Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Contacts (contacts)
Project (project)
Website (website)
Discuss (mail)
Employees (hr)
Lines of code 2580
Technical Name helpdesk_pro
LicenseAGPL-3
Websitehttps://todooweb.com/
Versions 15.0 16.0 17.0

Helpdesk Pro: Support, tickets, issues

The Helpdesk Pro module allows you to create and manage customer support tickets. The support team accesses the ticket portal to manage customer ticket issues from the odoo backend.

Customer service manages odoo's help desk ticket management to resolve issues by tracking tickets. When creating a project, entering the tasks and the timesheet for each task, the hours of the support package will decrease until the total number of contracted hours is consumed. Being able to hire another Support Pack.

The Helpdesk Pro module also provides a customer service interface where they can fill in their request details with attached documents and create a support ticket request. The support ticket will be emailed to the customer and agent/administrator.

"Helpdesk Pro" workflow - odoo portal and odoo backend

Client Management

Create an agent and associated role

Sequences for each client

Project Management

Package of hours for Projects

Tasks, subtask and timesheet

Agent ticket portal access

Private area in ticket portal

Global view of projects, tasks and timesheet

Communications from the portal

Ticket Workflow

Channels, Tags

Types of tickets

Ticket status and notification templates

Support teams, team members

Ticket Assignation Type (e.g. Standard, Equitable)

Modules contracted by clients

Ticket priority according to the client and the user

Reporting

Dashboard for Management

View Ticket Details

Create a Support Ticket

If you face any issues while using our app and the issue is arising due to our app, we provide you complementary support for a duration of 90 days from the date of purchase of the respective app.

To create a support ticket, you can do it through the channels that we make available to you.

Website Contact Us Issues

Our Services

Odoo Customization

Odoo Integration

Odoo Implementation



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