Odoo Implementation
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Project (project) • Website (website) • Discuss (mail) • Employees (hr) |
| Lines of code | 2893 |
| Technical Name |
helpdesk_pro |
| License | AGPL-3 |
| Website | https://todooweb.com/ |
| Versions | 15.0 16.0 17.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Project (project) • Website (website) • Discuss (mail) • Employees (hr) |
| Lines of code | 2893 |
| Technical Name |
helpdesk_pro |
| License | AGPL-3 |
| Website | https://todooweb.com/ |
| Versions | 15.0 16.0 17.0 |
Enterprise
Community
Helpdesk Pro: Support, tickets, issues
The Helpdesk Pro module allows you to create and manage customer support tickets. The support team accesses the ticket portal to manage customer ticket issues from the odoo backend. Customer service manages odoo's help desk ticket management to resolve issues by tracking tickets. When creating a project, entering the tasks and the timesheet for each task, the hours of the support package will decrease until the total number of contracted hours is consumed. Being able to hire another Support Pack. The Helpdesk Pro module also provides a customer service interface where they can fill in their request details with attached documents and create a support ticket request. The support ticket will be emailed to the customer and agent/administrator.
"Helpdesk Pro" workflow - odoo portal and odoo backend
Hot Features
Project Management
Ticket Management
Reporting & Dashboard
Features
- A client for a project. Sequences for each client.
- Several agents for each client. Role management by clients and agents.
- Package of hours for Projects.
- Tasks by projects and by support tickets. Subtasks.
- Time management by Agents.
- Ticket workflow. Channels, Tags.
- Types of tickets. Ticket status and notification templates.
- Ticket Assignation Type (e.g. Standard, Equitable).
- Modules contracted by clients.
- Ticket priority according to the client and the user.
- Global view of projects, tasks and timesheet.
- Private area in ticket portal.
- Communications from the portal.
- Reports by Support Teams, Projects, Clients.
- Duration and duration real (days). Dedicated times (hrs).
- Dashboard for Management. View Tickets: Open, Closed, Unattended, High Priority.
Client Management.
Create an agent and associated role.
Sequences for each client.
Project Management.
Package of hours for Projects.
Tasks, subtask and timesheet.
Agent ticket portal access.
Private area in ticket portal.
Global view of projects, tasks and timesheet.
Communications from the portal.
Ticket Workflow.
Channels, Tags.
Types of tickets.
Ticket status and notification templates.
Support teams, team members.
Ticket Assignation Type (e.g. Standard, Equitable).
Modules contracted by clients.
Ticket priority according to the client and the user.
Reporting.
Dashboard for Management.
View Ticket Details.
- Yes, this app works perfectly with Odoo Community, Odoo enterprise and odoo.sh.
- Please Contact Us at devtodoo@gmail.com to request customization.
- Yes, we provide free support for 100 days.
- Yes, you will get free update for lifetime.
- Yes, You have to download module for each version (15,16,17) except in version 12 or lower.
- No, We do not provide any kind of exchange.
You May Also Like
Most Demanded Apps
Our Services
Help and Support
If you face any issues while using our app and the issue is arising due to our app, we provide you complementary support for a duration of 90 days from the date of purchase of the respective app.
To create a support ticket, you can do it through the channels that we make available to you.
Please log in to comment on this module