| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• Project (project) • Sales (sale_management) • Discuss (mail) • Invoicing (account) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 23597 |
| Technical Name |
odoo_website_helpdesk_dashboard |
| License | AGPL-3 |
| Website | https://www.cybrosys.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Website (website)
• Project (project) • Sales (sale_management) • Discuss (mail) • Invoicing (account) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 23597 |
| Technical Name |
odoo_website_helpdesk_dashboard |
| License | AGPL-3 |
| Website | https://www.cybrosys.com |
| Versions | 14.0 15.0 16.0 17.0 18.0 |
Website Helpdesk Dashboard
Detailed Dashboard View for Helpdesk Management Module
Explore This Module
Overview
The Dashboard provides a visually engaging palate for seamless management of Helpdesk management functions.
Features
Screenshots
View Tickets created from website and also in the draft stage together inside 'New tickets' tile along with the count.
Manage the tickets in backend by clicking on the 'New tickets' tiles.
View Tickets that are in progress.
View and manage tickets that are in the done/completed state.
Manage helpdesk teams ,also shows the count of teams existing.
View tickets created from websites that are in inbox.
With the help of doughnut chart, Analyse the monthly count of tickets.
Hover on the segments in the graph to view the count of tickets.
With the help of Bar graph, analyse ratio between the Helpdesk teams and No. of tickets assigned to them.
In the Bar graph, view the ratio between Helpdesk Tickets and related Projects.
With the help of polarArea chart, analyse ratio between the Helpdesk teams and No. of billed tasks.
The Line chart shows the ratio between Helpdesk teams and No. of tickets resolved by them.
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