RMA / Website RMA (Return Merchandise Authorization)

by
Odoo

168.38

v 15.0 Third Party
Live Preview
Required Apps Sales (sale_management)
Invoicing (account)
Inventory (stock)
Lines of code 2193
Technical Name setu_rma
LicenseOPL-1
Websitehttps://www.setuconsulting.com/
Also available in version v 14.0
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Required Apps Sales (sale_management)
Invoicing (account)
Inventory (stock)
Lines of code 2193
Technical Name setu_rma
LicenseOPL-1
Websitehttps://www.setuconsulting.com/
Also available in version v 14.0
Return Merchandise Authorization RMA Video user guide

For any business, returns are No Fun, but it is never a process to be ignored. No matter how informative and best the product is, an eCommerce business has to face customers who return the products for any reason. This is the reason, While millions of sellers are joining the e-commerce landscape every year, thousands of them are leaving online marketplaces too. Growing biasedness of marketplaces, customer-centric approach and frauds committed by customers are driving both small scale and well-established sellers away from online selling.

Proeduct Returns

To facilitate the Return Policy, manual work of returning products is impossible to implement. Maintaining the database like type of product, brand, reason, frequency of Return Products emphasizes attention to design a solution which reduces the manual process, and also validates whether the product should be accepted for return or not and also generation of analytical report over return products to take necessary actions if any to maintain revenue.

Product Return Management

Understanding this problem, we introduced the RMA - Return Merchandise Authorization application whose implementation and use is considered an absolute necessity for return product’s operations in any online or offline store.

The RMA system vastly simplifies the entire returns process by providing you with an interface to communicate with the customer, and gives you the power to accept or reject the return based on criteria you set.

Moreover, RMA (Return Material Authorization) lets you accept returns for credit, repair, replacement or buy back for whatever reason you authorize. Order processing controls allow you to establish the appropriate activity for your different returned goods channels. Also smart analytical data in the form of charts for various activities can further help you strategize processes for improvements in revenue and business.


Key Features

Setu Consulting
  • Smart dashboard
  • Heart of the solution where, from pie-chart users can analyse reason for return of product, Customer’s return choice and also bar-chart displaying comparative analysis between products shipped and returned.
  • Return request for selective products
  • Return process by RMA which facilitates to place return requests for selective products among all in Sales order.
  • Control over approval of return request
  • Request approval by RMA provides feasibility where users can pass the return products under approval process and once validated only then Return request is approved and processed further.
  • Flexible Solutions for return request
  • Helps to provide flexibility solutions rather than just returning products where users can select a request for Repair or Replace or buyback or refund options based on customers request for return.
  • Automatic generation of documents
  • Facilitates to generate necessary documents based on like Sales Order, Delivery Order, Return Order, Invoices based on chosen option of return.
  • Smart classification
  • Along with smart analysis, operations in RMA also classifies lists of products under the return process based on chosen options of return like Return, Refund, Buyback and Replace.
  • User’s friendly functionality
  • It provides user-friendly functionality of preceding for return requests directly from Sales if RMA is implemented.
  • Authoritative control
  • Facilitates to provide decisive authorization to the manager/user for approval of return, once the return receipt is generated.
  • Advantages

    ksolves
    Easing the process to collect information about customers.
    Easing the process to collect information about the reason for the return procedure, thus helps in analysing the area needed for improvement.
    Helps to improve Customer Retention Strategy.
    Facilitates to return selective products of order rather than all products.
    Products health check up can be done and analysed by comparing Product’s return ratio calculated and displayed on dashboard.
    In eCommerce business it helps to transform pain to opportunity by smoothening the return procedure both on customer as well as user side.
    Facilitates a flexible solution for return by providing functionality to place requests for repair or replace or buyback too rather than just return product for refund.
    Facilitates user/Manager to weed out Invalid return request by providing rights for approval of return request.
    Also facilitates control over providing Approval of Return request rights to users.
    Information gathered from Reason of return can help to prevent future returns by analysing most common issues responsible for returns.
    Helps to increase store reputation by providing utmost satisfaction in terms of services to customers.
    Helps to speed up the return process, and makes customers happy, which in turn helps to build good customers retention strategy

    Screenshots

    Setu Consulting
    • Return Merchandise Authorization

    • Return Order Process

    • RMA Operations

    FREE SUPPORT
    Request free support

    We will provide free support for any issues, queries, and bug fixing upto 90 days from the date of purchase of this application.

    NOTE

    Get notified about latest update. Please drop an email when you make purchase at Setu Consulting

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