WhatsApp Desk: WhatsApp Helpdesk Customer Support Ticketing system
by Pragmatic TechSoft Pvt Ltd. http://www.pragtech.co.in$ 128.81
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) • CRM (crm) • Contacts (contacts) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Invoicing (account) • Inventory (stock) • Purchase (purchase) |
Community Apps Dependencies | Show |
Lines of code | 9059 |
Technical Name |
Odoo_whatsapp_helpdesk_whatsappdesk_ticketing |
License | OPL-1 |
Website | http://www.pragtech.co.in |
Versions | 16.0 17.0 18.0 |
Availability |
Odoo Online
Odoo.sh
On Premise
|
Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Discuss (mail) • CRM (crm) • Contacts (contacts) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Invoicing (account) • Inventory (stock) • Purchase (purchase) |
Community Apps Dependencies | Show |
Lines of code | 9059 |
Technical Name |
Odoo_whatsapp_helpdesk_whatsappdesk_ticketing |
License | OPL-1 |
Website | http://www.pragtech.co.in |
Versions | 16.0 17.0 18.0 |

WhatsApp Desk: WhatsApp Helpdesk Customer Support Ticketing system
Our Pricing includes User Manual, 90 Days Support (Monday-Friday 10am to 7pm IST) and One time Setup
support@pragtech.co.in pragtech
We support for English / French / Spanish at an additional cost
Supported Odoo versions & platforms | |
Odoo.sh | |
Self Hosted | |
Enterprise | |
Community | |
Odoo Online |
Works & tested on standard installations of Odoo with no third party apps
Free support only for odoo installations with no third party apps
Paid support availaible for Odoo installations with third party apps.
Our Service Offerings

Odoo Dedicated Resources

Odoo Success Packs

Odoo Turnkey Projects
To connect with us: support@pragtech.co.in

WhatsApp Desk: WhatsApp Helpdesk Customer Support Ticketing system
WhatsApp has become the most popular texting platform with over 2 billion users. We have built an app which allows you to use WhatsApp to raise customer support tickets. These tickets can be assigned to Customer Support Executives.
WhatsApp Helpdesk Features

Answer automatically simple support queries.

Create helpdesk tickets from WhatsApp messages.

Allocate tickets to executives and reply to customers with WhatsApp messages.
Support ticket creation through email or whatsApp number.

Send whatsApp messages at every stage of the ticket.

Archive the communication history between the admin and customer into a specific ticket.

Mobile Friendly
We are Integrating a module of our Odoo system with WhatsApp using Meta for Developers. This platform will facilitate the connection and seamless integration between both systems.
Step 1: Go to the WhatsApp module and connect Odoo with a Facebook Meta developer account.

Step 2: Once the connection is established, For initiation of consumer Issues or inquiries into products or services of a business through WhatsApp chat.

Step 3: The system will store Conversion between owner and customer.

Frequently Asked Questions
https://drive.google.com/file/d/1iPySvU8kqctlsF3grvBO-KHzADEY4Ds6/view?usp=sharing

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Help Support Covid Relief
Pragmatic has always been contributing itswarsa social causes by exercising its Corporate Social Responsibility. We are pledged to COVID relief and have been donating a major share of our profits to COVID Pandemic Relief. By purchasing our apps and services you are becoming a part of helping the needy in these critical times. If you want to help further please connect with us and we will help you find NGOs whom you can donate directly.

Pragmatic is a global open source enterprise software development, consulting and products company. Our philosophy is to use Open Source tools and technologies to provide cost effective and green solutions for our customers.
We are a dynamic and fast growing company committed towards creating value for our customers. Located in Pune, India the educational and IT hub of western India, we take pride in delivering rapid, customized open source enterprise applications following agile and lean software methods. Whether you are developing an application from scratch, working on an existing application or porting your application to a new platform or framework, we can meet your business needs.
If you need any help or want more additional features, you may contact us through:

Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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