WhatsApp Helpdesk Customer Support Ticketing system
by Pragmatic TechSoft Pvt Ltd. http://www.pragtech.co.in$ 129.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Helpdesk (helpdesk)
• Surveys (survey) • Discuss (mail) • CRM (crm) • Contacts (contacts) • Project (project) • Sales (sale_management) • Website (website) • Calendar (calendar) • Invoicing (account) • Purchase (purchase) • Inventory (stock) |
| Community Apps Dependencies | Show |
| Lines of code | 9451 |
| Technical Name |
Odoo_whatsapp_helpdesk_whatsappdesk_ticketing |
| License | OPL-1 |
| Website | http://www.pragtech.co.in |
| Versions | 16.0 17.0 18.0 19.0 |
Compatible with v16 - v18
Convert WhatsApp messages into support tickets
This app connects WhatsApp with Odoo Helpdesk, turning every customer message into a
trackable
support ticket automatically. No chats slip through, no manual logging, no switching between
tools.
Agents can reply directly through WhatsApp from inside Odoo, track status, assign ownership, review
history and keep
conversations organized end-to-end. Customers continue chatting on WhatsApp -
your team
manages everything through Odoo.
Faster replies. Better visibility. Zero missed queries. Built for support teams who want efficiency
without changing how customers communicate.
Your customers are on WhatsApp.
Your helpdesk should be too.
Smart features built to manage Instagram DM’s
Auto survey on ticket closure New
Gather instant customer feedback by automatically sending a WhatsApp survey link when a ticket closes.
Team auto-routing via keyword recognition New
Intelligent keyword detection [Support, help, ticket] ensures each message reaches the right team instantly, boosting resolution speed and accuracy.
Automatic ticket creation
Instantly convert incoming WhatsApp messages into structured Odoo helpdesk tickets, so no customer query slips through the cracks.
Two-way WhatsApp messaging
Respond to customers right from your Odoo dashboard - keeping all communication in one place.
Team assignment via keywords
Automatically route tickets to specific teams using message keywords like "Support," "Billing," or "Sales."
WhatsApp notifications
Keep customers informed at every stage with status updates directly on WhatsApp.
Message history archive
Store the entire chat history within the respective ticket for easy reference and audit.
Mobile-friendly interface
Manage, reply, and track tickets seamlessly, even on the go.
Installation
Install this module to enable the Whatsapp helpdesk customer support ticketing system feature for your business.
Configuration
WhatsApp Integration Setup
We are integrating a module of our Odoo system with WhatsApp using Meta for Developers. This platform will facilitate the connection and seamless integration between both systems.
-
WhatsApp Service Provider:
Select the provider you are using for integration.
Example: Meta -
Meta Phone Number ID:
Enter the Phone Number ID assigned by Meta. This is used to send and receive WhatsApp messages.
Example: 103330236087682 -
Meta WhatsApp Business Account ID:
Provide your registered WhatsApp Business Account ID.
Example: 109457952133963 -
Meta API Token:
Paste your WhatsApp API Access Token. This is required to authenticate your Odoo system with Meta.
(Field will remain hidden for security.) -
Meta Webhook Verify Token:
Enter the token used to verify webhook communication between Meta and Odoo.
Example: 1005 -
Send Message Through Template
Enable this option if you want all outbound messages to be sent using pre-approved WhatsApp templates.
WhatsApp Integration Workflow
-
1. Initiate Customer Issues or Inquiries
-
Once the connection is established, customers can initiate issues or inquiries about
products or services of a business through WhatsApp chat.
-
The system will store conversations between the owner and customer.
-
Send a Meta template text message depending on the state of the ticket.
-
Open any stage and add the WhatsApp template.
Note: In the WhatsApp Template field, only templates that apply to the specific model will be shown.
-
WhatsApp templates can be triggered based on specific state changes.
-
Open any stage and add the WhatsApp template.
-
After changing the stage of the ticket.
-
Assign a specific team based on WhatsApp message keywords.
-
If the keyword "billing" is used, the ticket will be assigned to the VIP Support
team.
-
If the keyword "billing" is used, the ticket will be assigned to the VIP Support
team.
-
Automatically sends a survey link to the user via WhatsApp when a ticket is closed.
Resolve Customer Queries Faster with WhatsApp-Based Ticketing in Odoo
Empower businesses through intelligent, cost-effective solutions
Modern businesses face complex challenges. Our Odoo apps are designed to turn those challenges into opportunities - making your workflows intuitive, efficient and scalable. Crafted to make your business run smoother, faster and smarter.
Experience the difference of solutions built for real business needs, not just features.
Yes - when a customer messages via WhatsApp, a ticket is generated, and you can continue the conversation from within the ticket interface.
Currently, it supports only one source number.
Yes, this module works with a WhatsApp Meta API (i.e. you need to connect via a WhatsApp business API).
Yes. You can set WhatsApp templates on specific helpdesk stages so that when a ticket is moved to that stage, the template message is automatically sent.
Yes — the module supports parameterized templates, allowing you to map Odoo fields into the template (including dot-notation for relational fields).
WhatsApp helpdesk customer support ticketing system
One-time Setup | 90 Days Support | Multilingual Compatibility
What's included in this
User Manual for Easy Onboarding
90 Days Support (Monday to Friday, 10 AM – 7 PM IST)
One-Time Setup for Seamless Integration
We support for English / French / Spanish at an additional cost
Works & tested on standard installations of Odoo with no third party apps
Free support only for odoo installations with no third party apps
Paid support availaible for Odoo installations with third party apps.
Our Service Offerings
Odoo Dedicated Resources
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Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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