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SkyERP Helpdesk Base

by
Odoo
v 16.0 Third Party 54
Download for v 16.0 Deploy on Odoo.sh
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 3225
Technical Name s_helpdesk_base
LicenseAGPL-3
Websitehttps://skyerp.net
Versions 13.0 14.0 15.0 16.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies Discuss (mail)
Community Apps Dependencies
Lines of code 3225
Technical Name s_helpdesk_base
LicenseAGPL-3
Websitehttps://skyerp.net
Versions 13.0 14.0 15.0 16.0

Helpdesk Base

The Helpdesk Base module serves as a foundation for integrating additional features. By enabling specific features for a helpdesk team, those features will be activated on the tickets managed by that team.​

Configuration

1. From the Helpdesk main menu, navigate to Configuration → Teams.







2. In the Teams List View, select the team you want to configure.







3. In the Team Form View, various options are available for activating features on the tickets managed by that team.


Note: Each option corresponds to a separate module available in the Odoo Apps Store. You must have the relevant module installed to enable the feature.






For example, if you enable the Allow Sales option for the Helpdesk team








Then the tickets managed by that team will display a Quotations button, allowing users to create quotations directly from the ticket.



See All helpdesk modules






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FREE 90 DAYS SUPPORT

SkyERP will provide free 90 days support for any doubt, queries, and bug fixing (excluding data recovery) or any type of issues related to this module. This is applicable from the date of purchase.

For support, please email us at support@project.skyerp.net or skype: tuanace

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