WhatsApp Cloud Messaging
by Skillbridge Studio https://github.com/coldworld22/odoo-whatsapp-integration/tree/19.0$ 249.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Lines of code | 1968 |
| Technical Name |
skillbridge_whatsapp_cloud |
| License | OPL-1 |
| Website | https://github.com/coldworld22/odoo-whatsapp-integration/tree/16.0 |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
WhatsApp Cloud Messaging built into Odoo
Send sales updates, invoice PDFs, approved templates, media, and campaign messages from native Odoo records while keeping opt-in status, delivery events, and conversation history auditable.
Everything teams need for official WhatsApp operations
Designed for sales, finance, support, and marketing teams that need repeatable WhatsApp communication inside Odoo.
Send from Sales Orders
Open the composer from the sales order and send text, templates, interactive replies, media, or PDF documents.
Deliver invoice PDFs
Attach posted invoice or credit note PDFs to customer messages without leaving the Odoo business flow.
Reply from the inbox
Review inbound and outbound messages in customer context, then reply from the linked conversation.
Sync Meta templates
Pull template names, languages, categories, statuses, placeholders, and sync timestamps from the WABA.
Run campaigns safely
Generate queues from partner audiences, throttle sends, process drip steps, and retry failures with backoff.
Track every event
Webhook status updates write sent, delivered, read, failed, and inbound events to searchable logs.
Clean Odoo screens for daily users
The module stays inside familiar Odoo views: settings, sales orders, templates, composer, campaigns, inbox, and logs.
Secure API configuration
Manage token, phone number ID, WABA ID, app secret, verify token, media URL, and automation toggles.
Native Sales Order action
Give sales users a direct WhatsApp send button with document attachment options.
One composer for all modes
Use text, approved templates, images, buttons, lists, and PDF options from a single wizard.
Template manager
Keep approved Meta templates aligned with Odoo names, languages, previews, and statuses.
Built for controlled customer communication
SkillBridge focuses on official WhatsApp operations, not browser automation or unofficial gateways. Credentials stay configurable, user actions stay auditable, and customer opt-in rules are enforced before sends.
- Per-company WhatsApp account records and credentials.
- E.164 number validation and partner opt-in checks.
- STOP and START keyword handling for opt-in status.
- Webhook signature validation with the configured app secret.
Compliance first
Opt-in flags, phone validation, approved templates, and payload logs keep messaging controlled.
Multi-company
Different companies can use separate accounts instead of shared hard-coded tokens.
Queue processing
Campaign sends use batches, send windows, retries, and backoff instead of uncontrolled blasts.
Audit trail
Every outbound, inbound, delivery, read, and failure event remains visible in Odoo logs.
From Meta credentials to tracked messages
Configure credentials, sync templates, send from Odoo records, and receive webhook status updates back into message logs.
Practical workflows for customer-facing teams
Sales and finance
Send quotes, confirmations, invoice documents, and payment reminders from the same customer workflow.
Customer support
Capture inbound messages and preserve conversation context on the linked partner records.
Marketing operations
Queue opted-in audiences, throttle template sends, and review campaign results without leaving Odoo.
Ready for official WhatsApp Cloud messaging in Odoo?
Get direct Meta Cloud API messaging, template sync, inbox replies, campaign queues, document sharing, and delivery tracking in one Odoo module.
Contact Support WhatsApp UsMeta conversation and messaging fees are billed separately by Meta.
WhatsApp Cloud Messaging
Overview
SkillBridge WhatsApp Cloud Messaging connects Odoo 16 with the official Meta WhatsApp Cloud API for sales, invoicing, inbox replies, templates, campaign queues, and message tracking.
Prerequisites
- A Meta Business account with WhatsApp Business Cloud API enabled.
- A permanent access token with whatsapp_business_messaging scope.
- whatsapp_business_management scope when syncing approved templates from Meta.
- Phone Number ID and WhatsApp Business Account ID from WhatsApp Manager.
- Webhook verify token, app secret, and customer phone numbers in E.164 format.
Configuration
- Install the module from Apps.
- Open Settings and configure the WhatsApp Business API credentials.
- Create a default WhatsApp Account per company under Sales > WhatsApp > Accounts.
- Approve templates in Meta, then sync or create matching templates in Odoo.
- Capture partner opt-in before sending messages.
Usage
- Sales Orders: use the Send WhatsApp button to send text, templates, images, buttons, lists, and optional PDFs.
- Invoices: send posted invoice PDFs through the linked Sales Order flow.
- Inbox: review customer conversations and reply from Odoo.
- Campaigns: generate queues, throttle batches, process drip steps, and review delivery results.
- Logs: audit outbound and inbound messages with delivery, read, and failure statuses.
Security Notes
- Tokens are stored in Odoo configuration parameters and account records.
- Webhook requests can be validated with the configured app secret.
- The module enforces opt-in and E.164 validation before outbound sends.
- Meta conversation and messaging fees are billed separately by Meta.
Support
For setup help, contact support@eduskillbridge.net.
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