WhatsApp Cloud Messaging - Skillbridge Studio
by Skillbridge Studio https://github.com/coldworld22/odoo-whatsapp-integration/tree/19.0$ 244.94
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Lines of code | 2066 |
| Technical Name |
skillbridge_whatsapp_cloud |
| License | OPL-1 |
| Website | https://github.com/coldworld22/odoo-whatsapp-integration/tree/19.0 |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
Run official WhatsApp messaging from native Odoo workflows
SkillBridge connects Odoo with the Meta WhatsApp Cloud API so teams can send customer messages, invoice PDFs, approved templates, media, campaign notifications, and inbox replies while keeping opt-in status and delivery events auditable.
Everything needed for controlled WhatsApp operations
Built for teams that want direct API messaging inside Odoo instead of browser automation or unofficial gateways.
Send from Sales Orders
Open the WhatsApp composer from a sales order and send text, templates, media, buttons, lists, or PDFs.
Share Invoice PDFs
Attach posted invoices and sales order documents directly from the Odoo transaction flow.
Reply from Inbox
Review inbound and outbound messages in customer context, then reply from linked Odoo conversations.
Sync Meta Templates
Keep template names, languages, categories, approval status, placeholders, and sync timestamps aligned.
Queue Campaigns
Generate recipient queues, throttle batches, process drip steps, and retry failures with backoff.
Track Every Event
Webhook updates log sent, delivered, read, failed, and inbound events for searchable audit history.
Familiar Odoo screens for daily users
No separate portal is required. Users work in Settings, Sales Orders, Templates, Inbox, Campaigns, and Message Logs.
API configuration
Configure token, phone number ID, WABA ID, verify token, app secret, media URL, and automation toggles.
Sales order action
Send customer updates from confirmed orders without leaving the sales workflow.
Message composer
Choose message mode, template variables, buttons, lists, media, and PDF attachments in one wizard.
Template manager
Maintain approved Meta templates with language, category, status, and sync metadata.
Official API messaging with guardrails
The module is designed for auditable, opted-in customer communication. Credentials are configurable per company and webhook events remain visible in Odoo.
- Per-company WhatsApp account records.
- E.164 phone validation before outbound sends.
- Partner opt-in flags and STOP / START keyword handling.
- Webhook verification token and app secret support.
| Capability | SkillBridge | Basic sender |
|---|---|---|
| Official Meta Cloud API | Yes | Varies |
| Template sync | Yes | Limited |
| Campaign queues and retries | Yes | Limited |
| Sales and invoice PDFs | Yes | Varies |
| Delivery, read, failure logs | Yes | Basic |
| Multi-company accounts | Yes | Often no |
From Meta credentials to tracked messages
Configure credentials once, sync approved templates, send from Odoo records, and receive webhook delivery updates back into message logs.
Practical workflows for customer-facing teams
Sales and finance
Send quotations, confirmations, invoice PDFs, and payment reminders through WhatsApp.
Customer support
Capture inbound conversations, reply from Odoo, and keep context linked to customer records.
Marketing operations
Queue opted-in audiences, throttle template sends, and review campaign outcomes in Odoo.
Frequently asked questions
Does it use the official WhatsApp API?
Yes. It connects to Meta WhatsApp Cloud API and does not require a third-party gateway.
Can I send PDFs?
Yes. Sales order and posted invoice PDFs can be attached from supported Odoo flows.
Does it support multiple companies?
Yes. Each company can use its own WhatsApp account and credentials.
Are Meta fees included?
No. Meta conversation and messaging fees are billed separately by Meta.
Ready for official WhatsApp messaging in Odoo?
Get direct Meta Cloud API messaging, template sync, inbox replies, campaign queues, document sharing, and delivery tracking in one module.
Contact Support WhatsApp UsSkillBridge Studio · support@eduskillbridge.net
WhatsApp Cloud Messaging
Overview
SkillBridge WhatsApp Cloud Messaging connects Odoo 19 with the official Meta WhatsApp Cloud API for sales, invoicing, inbox replies, templates, campaign queues, and message tracking.
Prerequisites
- A Meta Business account with WhatsApp Business Cloud API enabled.
- A permanent access token with whatsapp_business_messaging scope.
- whatsapp_business_management scope when syncing approved templates from Meta.
- Phone Number ID and WhatsApp Business Account ID from WhatsApp Manager.
- Webhook verify token, app secret, and customer phone numbers in E.164 format.
Configuration
- Install the module from Apps.
- Open Settings and configure the WhatsApp Business API credentials.
- Create a default WhatsApp Account per company under Sales > WhatsApp > Accounts.
- Approve templates in Meta, then sync or create matching templates in Odoo.
- Capture partner opt-in before sending messages.
Usage
- Sales Orders: use the Send WhatsApp button to send text, templates, images, buttons, lists, and optional PDFs.
- Invoices: send posted invoice PDFs through the linked Sales Order flow.
- Inbox: review customer conversations and reply from Odoo.
- Campaigns: generate queues, throttle batches, process drip steps, and review delivery results.
- Logs: audit outbound and inbound messages with delivery, read, and failure statuses.
Security Notes
- Tokens are stored in Odoo configuration parameters and account records.
- Webhook requests can be validated with the configured app secret.
- The module enforces opt-in and E.164 validation before outbound sends.
- Meta conversation and messaging fees are billed separately by Meta.
Support
For setup help, contact support@eduskillbridge.net.
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