WhatsApp Cloud Messaging
by Skillbridge Studio https://github.com/coldworld22/odoo-whatsapp-integration/tree/19.0$ 249.00
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Discuss (mail)
• Invoicing (account) |
| Lines of code | 1957 |
| Technical Name |
skillbridge_whatsapp_cloud |
| License | OPL-1 |
| Website | https://github.com/coldworld22/odoo-whatsapp-integration/tree/19.0 |
| Versions | 15.0 16.0 17.0 18.0 19.0 |
SkillBridge — WhatsApp Cloud Messaging for Odoo 19
Deliver secure, reliable WhatsApp conversations from Odoo. Reduce response times, increase campaign ROI, and maintain full auditability — all with native Odoo models.
- Official WhatsApp Cloud API — no third-party gateway.
- Two-way conversations, template sync, media & PDF sharing.
- Delivery & read tracking, webhook events, secure authentication.
Preview: campaign & inbox views inside Odoo
Screenshots
A quick tour of the Odoo 19 app screens using demo-safe data.
Configuration
Set the access token, phone number ID, WABA ID, webhook verification token, app secret, default media URL, and automation toggles.
Secure setup with placeholder credentials.
Sales Order Integration
Send WhatsApp messages directly from confirmed sales orders, with optional Sales Order PDF and posted invoice attachments.
Native Odoo button flow from Sales.
Message Composer
Choose plain text, approved templates, interactive buttons, interactive lists, or image media from one wizard.
Template variables and PDF options stay in one flow.
Template Manager
Manage Meta-approved template names, language codes, categories, statuses, placeholders, and sync timestamps from Odoo.
Keep approved Meta templates aligned with Odoo records.
Interactive Buttons
Add up to three quick-reply style button labels when preparing sales and campaign messages.
Useful for payment, invoice, and agent handoff prompts.
Interactive Lists and Media
Build list messages with section and row labels, or send image media using a public HTTPS URL.
Flexible message modes for customer-facing workflows.
How SkillBridge Compares
A side-by-side look at what you get with SkillBridge versus basic WhatsApp modules.
| Feature | SkillBridge | Basic WhatsApp Modules |
|---|---|---|
| Official Cloud API | ✓ | ✗ |
| Two-way Messaging | ✓ | Limited |
| Campaign Management | ✓ | ✗ |
| Delivery Tracking | ✓ | Basic |
| Read Tracking | ✓ | Basic |
| Multi Company | ✓ | ✗ |
| Analytics | ✓ | Limited |
| PDF Sharing | ✓ | ✗ |
| Template Sync | ✓ | ✗ |
| Webhook Events | ✓ | Limited |
How It Works
Simple, secure flow integrating customers, Meta Cloud and Odoo.
Business Use Cases
E-Commerce
Order confirmations, delivery updates and abandoned cart recovery via WhatsApp.
Education
Notifications, timetables and student communications with audit logs for compliance.
Healthcare
Secure appointment reminders, patient confirmations and document sharing (PDFs).
Logistics
Delivery notifications, driver coordination and proof-of-delivery messages.
Government Services
Secure citizen notifications, scheduling and auditable communication trails.
Recruitment
Candidate outreach, interview scheduling and document sharing via WhatsApp.
Sales & Lead Nurturing
Automate follow-ups, qualify leads via chat and attach product PDFs directly to prospects.
Support & Service
Route incoming messages to support teams, attach context to tickets, and preserve logs for SLAs.
Transactional Notifications
Send order confirmations, delivery updates and secure transactional messages using approved templates.
Frequently Asked Questions
Does it support Odoo Enterprise?
Does it support Odoo Community?
Does it require Meta verification?
Can I send PDFs?
Can I use multiple WhatsApp numbers?
Does it support media attachments?
Are message statuses tracked?
Enterprise Ready
Queue Processing
Background workers process campaigns with throttles, retries and windows.
Scalable Architecture
Designed for high-volume sends with safe batch controls and monitoring.
Audit Logs
Immutable logs for messages, changes and webhooks to meet compliance needs.
Role Permissions
Fine-grained access for sending, templates, and log visibility per role.
Webhook Security
HMAC verification and scoped tokens for webhook and API security.
Multi Company Isolation
Separate credentials and data partitioning per company.
Modernize customer engagement with enterprise WhatsApp
Automation, compliance and official Meta integration — built for Odoo teams and large-scale operations.
Includes secure authentication, multi-company support and full message logs. Meta conversation fees billed separately.
WhatsApp Cloud Messaging
Overview
SkillBridge WhatsApp Cloud Messaging connects Odoo 19 with the official Meta WhatsApp Cloud API for sales, invoicing, inbox replies, templates, campaign queues, and message tracking.
Prerequisites
- A Meta Business account with WhatsApp Business Cloud API enabled.
- A permanent access token with whatsapp_business_messaging scope.
- whatsapp_business_management scope when syncing approved templates from Meta.
- Phone Number ID and WhatsApp Business Account ID from WhatsApp Manager.
- Webhook verify token, app secret, and customer phone numbers in E.164 format.
Configuration
- Install the module from Apps.
- Open Settings and configure the WhatsApp Business API credentials.
- Create a default WhatsApp Account per company under Sales > WhatsApp > Accounts.
- Approve templates in Meta, then sync or create matching templates in Odoo.
- Capture partner opt-in before sending messages.
Usage
- Sales Orders: use the Send WhatsApp button to send text, templates, images, buttons, lists, and optional PDFs.
- Invoices: send posted invoice PDFs through the linked Sales Order flow.
- Inbox: review customer conversations and reply from Odoo.
- Campaigns: generate queues, throttle batches, process drip steps, and review delivery results.
- Logs: audit outbound and inbound messages with delivery, read, and failure statuses.
Security Notes
- Tokens are stored in Odoo configuration parameters and account records.
- Webhook requests can be validated with the configured app secret.
- The module enforces opt-in and E.164 validation before outbound sends.
- Meta conversation and messaging fees are billed separately by Meta.
Support
For setup help, contact support@eduskillbridge.net.
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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