$ 2071.19
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On Premise
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| Odoo Apps Dependencies |
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Discuss (mail)
• Website (website) • Employees (hr) |
| Community Apps Dependencies | Show |
| Lines of code | 5781 |
| Technical Name |
itsm_problem |
| License | OPL-1 |
| Website | http://www.geninit.cn |
ITSM 问题管理 | Problem Management
消除根因，预防故障复发，变“救火”为“预防”
Eliminate Root Causes and Prevent Recurrence
核心管理能力 | Core Management Capabilities
根因分析 (RCA) | Root Cause Analysis
结构化记录现象、根因、临时方案及永久对策，推动 IT 基础架构稳定性提升
Structured tools for symptoms, causes, and permanent fixes
已知错误库 (KEDB) | KEDB
一键将已解决的问题提升至 KEDB，为一线服务台提供标准化解决方案和临时规避措施
Promote problems to Known Error Database automatically
变更管理联动 | Change Linkage
通过胶水模块实现问题一键发起变更请求 (RFC)，确保根因修复过程合规且可追溯
Trigger RFCs from problems via seamless integration
治理与质量特性 | Governance Features
强制观察期 | Observation Period
问题解决后自动进入 7 天观察期，验证修复效果，防止过早关闭导致隐患复发
Automated verification phase before problem closure
超时自动升级 | Auto-Escalation
基于优先级的超时检测，自动为经理创建层级升级活动，确保重大问题获得足够关注
Hierarchical escalation for overdue root cause analysis
解决率分析 | Resolution KPI
多维度分析问题解决时长 (MTTR) 及趋势，助力运维管理层进行战略决策
MTTR and resolution rate analysis via pivot reports
技术支持 | Technical Support
亘盈信息技术 | Genin IT
联系我们 | Contact Us
www.geninit.cn
Requires: itsm, itsm_incident
Supports: Odoo 16.0 / 17.0
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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