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  1. APPS
  2. ITSM
  3. ITSM Pro: Problem Management v 17.0
  4. Sales Conditions FAQ

ITSM Pro: Problem Management

by Genin IT http://www.geninit.cn , 亘盈信息技术 http://www.geninit.cn
Odoo

$ 2160.99

In-App Purchases
v 17.0 Third Party
Apps purchases are linked to your Odoo account, please sign in or sign up first.
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
• Employees (hr)
Community Apps Dependencies Show
• ITSM Pro: Incident Management
• ITSM Pro: CMDB & Core Framework
Lines of code 5877
Technical Name itsm_problem
LicenseOPL-1
Websitehttp://www.geninit.cn
Versions 17.0
You bought this module and need support? Click here!
Availability
Odoo Online
Odoo.sh
On Premise
Odoo Apps Dependencies • Discuss (mail)
• Website (website)
• Employees (hr)
Community Apps Dependencies Show
• ITSM Pro: Incident Management
• ITSM Pro: CMDB & Core Framework
Lines of code 5877
Technical Name itsm_problem
LicenseOPL-1
Websitehttp://www.geninit.cn
Versions 17.0
  • Description
  • License

ITSM Pro: Problem Management

从“救火”转向“治本”。通过深度根因分析,彻底消除 IT 隐患。
Move from firefighting to fire prevention. Eliminate IT risks via deep Root Cause Analysis.

核心价值 | Core Value

结构化 RCA | Pro RCA Tools

内置专业的根因分析工具,引导团队科学记录症状、分析真因并制定永久对策。
Professional tools guide teams to analyze root causes and define permanent fixes.

已知错误库 | KEDB Sync

自动沉淀已验证的解决方案至知识库,赋能一线工程师极速处理重复故障。
Automatically archive validated solutions to empower first-line support.

关联分析引擎 | Correlation

将零散的重复事件聚合为单一问题处理,大幅提升复杂隐患的治理效率。
Group recurring incidents into a single Problem for collective resolution.

高级工程特性 | Advanced Features

RFC 变更桥梁 | RFC Bridge

当根因定位到系统缺陷时,一键发起受控变更请求 (itsm_change),确保修复方案进入标准发布流程。
Seamlessly initiate Change Requests (RFC) to apply permanent infrastructure fixes.

预防性趋势看板 | Trend Analysis

智能分析历史事件模式,预判高风险资产,在重大故障爆发前主动介入治理。
Predictive analytics identify high-risk CIs before major outages occur.

业务应用场景 | Use Cases

慢性系统性能瓶颈治理

针对频发的数据库超时或应用卡顿,通过专项问题管理实现深度调优与根治。
Resolve chronic performance issues via structured RCA.

重大故障后的防复发审计

在 P1 事故解决后,强制启动问题管理流程,确保证解入库并完成系统性加固。
Post-incident audits to ensure permanent fixes and KB updates.

技术支持 | Technical Support

Genin IT Logo

亘盈信息技术 | Genin IT

专注 Odoo 工业数字化与高端定制

联系我们 | Contact Us

info@geninit.cn

www.geninit.cn

WeChat: jeffery9

Odoo Proprietary License v1.0

This software and associated files (the "Software") may only be used (executed,
modified, executed after modifications) if you have purchased a valid license
from the authors, typically via Odoo Apps, or if you have received a written
agreement from the authors of the Software (see the COPYRIGHT file).

You may develop Odoo modules that use the Software as a library (typically
by depending on it, importing it and using its resources), but without copying
any source code or material from the Software. You may distribute those
modules under the license of your choice, provided that this license is
compatible with the terms of the Odoo Proprietary License (For example:
LGPL, MIT, or proprietary licenses similar to this one).

It is forbidden to publish, distribute, sublicense, or sell copies of the Software
or modified copies of the Software.

The above copyright notice and this permission notice must be included in all
copies or substantial portions of the Software.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.
IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.

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