Advance Helpdesk, Website Support Ticket Management Odoo app help to Manage your Customer Supports Online
by Axis Technolabs https://www.axistechnolabs.com$ 94.91
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Employees (hr) • Invoicing (account) • Project (project) • Purchase (purchase) • Sales (sale_management) • Website (website) • Calendar (calendar) |
| Lines of code | 17339 |
| Technical Name |
website_axis_helpdesk_advance |
| License | OPL-1 |
| Website | https://www.axistechnolabs.com |
| Versions | 13.0 14.0 15.0 16.0 17.0 18.0 |
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
CRM (crm)
• Contacts (contacts) • Discuss (mail) • Employees (hr) • Invoicing (account) • Project (project) • Purchase (purchase) • Sales (sale_management) • Website (website) • Calendar (calendar) |
| Lines of code | 17339 |
| Technical Name |
website_axis_helpdesk_advance |
| License | OPL-1 |
| Website | https://www.axistechnolabs.com |
| Versions | 13.0 14.0 15.0 16.0 17.0 18.0 |
Advance Website Helpdesk App | Create ticket with support email | Create Sale Orders, purchase Order, Invoices from Tickets | Merge and Reopen Tickets | Assign Tickets Via Ticket Type, Team management, Mass Ticket update, Helpdesk Timesheet, Helpdesk with Stages, Send Message In Whatsapp, Helpdesk Tickets To Task create | SLA policy setup | Analytic Dashboard | HelpDesk Ticket Filter Options
Odoo Advanced Helpdesk Support Ticket and Issue Management Module
create and manage Support Tickets from admin.
Customer access Ticket's via Portal to check status of Tickets.Create Invoices from support tickets with odoo website
. Helpdesk module allows to create ticket via online email.Key Features for Odoo Advanced Website Helpdesk
- Odoo Helpdesk dashboard with chart available for monitoring all activity of the helpdesk system in odoo backend.
- Allow customers to create a ticket by odoo Helpdesk Website form, the ticket automatically creates at odoo backend
- Customers can check the status of all submitted support tickets in the Account section of the odoo website
- Admin user, Support manager assign tickets to support agents, team from odoo backend.
- Customer upload document file in attachment and Support team can check document to provide support to customers.
- Support Agent, Team or technician fill timesheets on a ticket to provides paid support to customers
- The Support Manager or Support Agent can close tickets and send the invoice to customers through the customer support system
- Customers can set priority for a ticket (Urgent, high, low) with our website helpdesk support Ticket Management in odoo
- Email notification settings for every activity of support tickets
- Create customer support ticket invoices from timesheets in the Customer Support and Helpdesk system in Odoo
- The support manager easily creates an invoice with the help of timesheets with a few clicks
- The support agent can inform customers to manage helpdesk ticket stages under support tickets in odoo
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The customer submits the ticket subject so the support agent or support manager can understand the customer ticket and provide support
- The customer can submit Ratings and Review/Comments on particular ticket
- The customer can login and close their ticket from website helpdesk frontend
- Filter option in odoo backend for view customer ratings and review/comments
- Roles and Rights - set roles and rights to support agent/helpdesk employee for work in helpdesk system
- Odoo Website HelpDesk Ticket Filter Options with Team, Assigned, Date with Status display
- Create Sale Orders, Invoices, Purchase Orders from Tickets
- Reopen Closed Tickets with Description
- Merge Tickets with any stage like New, InProgress, Closed
- Assign Tickets Automatically With Ticket Type, Team
- Send Message, Ticket status in Whatsapp
Website Helpdesk Menu, Features Details:
Helpdesk Ticket Create
Dashboard for Tickets Tracking
Helpdesk Tickets List
Create Invoicing for Tickets
Timesheets to Invoice
Helpdesk Team, Access Setup
Helpdesk Tickets Filter
SLA Policy
Tags, Activity Type Creation
Sale Order Creation
Purchase Order Creation
Email to Ticket Create
Send Message In Whatsapp
Mass Ticket Status Update
Mass Ticket Assign To Team
Reopen Closed Tickets
Merge Tickets
Assign Tickets via Ticket Type, Team
Advance Website Helpdesk Module Functional Videos :
This module supported Odoo Community and Odoo Enterprise edition
(If you want to run in enterprise edition you have to uninstall existing helpdesk module)
Features of Website Helpdesk Module
Odoo HelpDesk Dashboard
Our rich and modern dashboard keeps you up-to-date on your help desk statistics
Manage Support Executive
Add, edit, and delete your support employees, Team or support agents and set access
Customer Support Portal
Customer Helpdesk support moudle in odoo help your business to manage customer tickets.
Report of Each Users
See all Ticket activities, Status of Ticket and Report of support users and customers
Ticket Filters
Helpdesk Ticket feature allows to the right tickets goes to the right department
Email Notification
Configurable auto email sending mechanism when customer create support ticket from odoo website
Agents/Support Executives
HelpDesk Support admin allow staff, agents to assign tickets during response to avoid confliction
Assign, Status, Resolved
Transfer tickets between departments when being handled by the correct agents with status
Odoo Website Portal
All support responses are display in odoo website helpdesk tickets menu for customers
Tasks for Agents
Tasks can be associated with tickets or they can stand alone in the help desk
Summary Option
Summary Menu for Future v/s current ticket status check this will display in admin
Calender View
In odoo helpdesk support admin you can see all ticket in calender view
Bill/invoices from a list
Support Manager can close tickets and send invoice to customers as per timesheet
Document Attachment
Document attachment functionality implement in odoo website frontend form
Responsive Website Form
Added features in odoo HelpDesk support form for create customer tickets request
Customer can close their ticket
The customer can submit ratings and review/comments on particular ticket
Rating and comment on Ticket
The customer can login and close their ticket from helpdesk frontend and give Ratings, Comments.
Filter and customer Review
Filter option in odoo backend for view customer ratings and review/comments
Roles and Rights
In this odoo website helpdesk support module allows set roles and right for users
Kanban View
Create custom field in kanban view and drag/drop ticket with it's updated status
List view
Perfect user interface for listing all ticket display in list view for Support Admin/Support Agent
Star sign for priority
When customer create support request through star field for set priority(Urgent, High, Medium)
Activity View
Admin can see all tickets in activity view with its status in Odoo helpdesk support module
Chatter Message Send
Chatter Message Send feature available for customer they can write and send to admin/agents
Create Teams, Support Manager for assign tickets, track status of tickets
Resolving tickets create teams, support manager to assign tickets, track status of tickets.
Add SLA policy for finish tickets on time
Adding SLA policy to track deadline of tickets to resolve it faster.
Ticket access
Team members only see his tickets, automatically assign tickets, manually assign tickets to resolve in helpdesk.
Invoice Creation from ticket
Create Invoice for Ticket.
Sale Order Creation
Create Sale orders from Tickets..
Purchase Order Creation
Create Purchase Orders from Tickets.
Website HelpDesk Module and HelpDesk Support using Customer Tickets:
A customer support module that built for best practices and rated as the best help desk support by multiple independent industry sources.
Quick Reply - Interact faster with Instant preview and Quick reply to opened tickets.
Bulk Response - Quickly select related tickets and apply bulk actions like changing ticket status, assignee and due dates, Admin can assign multiple tickets to multiple support agents.
Beautiful Dashboard - Dashboard displays count of All tickets, Pending Tickets, Closed Tickets, Success Rate. User can do quick actions like assignments, changing priority, ticket status. Ticket Due time display day, week, month, Year counts. DASHBOARD tickets priority displays for Urgent, High, Medium or Low with our Odoo website customer helpdesk support Ticketing System. Website Helpdesk Module - provides a website interface for submitting requests by the users. This odoo website service desk system allows you to define rules to route incoming tickets to the right department, agents, and trigger actions. Read the Website Service Desk module guide for more information.
Odoo Helpdesk Support System Screenshots and Flow
Odoo Website Helpdesk Dashboard - Customer Ticket Support and Issue Management
Odoo Website HelpDesk Ticket Filter Options with Team, Ticket Type, Assigned, Date with Status display (New feature)
Summary - Overall Status of HelpDesk Customer Tickets Status and Reports
Click on Settings => User => Support User (Support Agent/Users Group) -- Support User set for helpdesk module
Helpdesk Advance Setting for SLA Policy, Sales, Invoice and Purchase Order Creation..
Allow Products for Sale Order, Invoice and Purchase Order Creation..
HelpDesk Team Configuration
You can add helpdesk team and assign to support user..
Helpdesk Team Detail
Add Support Users, Manage Team and Set Assign tickets method.
Add Tickets Tags.
Ticket Type Configuration, Assign Tickets Automatically With Ticket Type, Team
Add Tickets Activity Types.
Tickets Stages.
Add SLA Policies.
Create Tickets from Admin, Assign to Team (User), Add SLA Policy, Priority, Tags in ticket.
You can create Invoice, Sale Order, Purchase Order from Tickets.
Support User can communicate with Support Manager(Admin).(Cannot Create Task and Invoice)
Kanban View - Tickets with Status
Customer tickets status (New, Pending, Progress, Resolved) - You can modified as per your requirement
List View - Tickets with Status
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Activity View - Tickets with Status
Manage customer tickets and see all tickets in the activity view
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Calendar View - Tickets with Status
Manage customer tickets and see all tickets in the calendar view
Website Support Ticket Form
Customer can generate tickets with detail and document attachment
Website Support Ticket Form With Attachment Option
Website Support Ticket Attachment Configuration
Thanks Message- When ticket is created.
Customer Tickets in Portal/My Account
Customer Tickets List View
Customer Create Ticket Via Email
Customer Get Ticket Detail In Email
Website Chatter Box for Sending Message
Customer and Support user can communicate in chatter message box with document attachment
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Backend Chatter Box for Send Message
Support Manager reply in chat message box from backend
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See Message sent by Customer and Attachments in Ticket Detail
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Manage Customer Tickets Document Attachments
Create Purchase Orders from Ticket.
Create Sale Orders from Ticket.
Create Invoices from Ticket.
Support Manager(admin) can create task(Optional)
Manage Assign Support User for Assigned Ticket, Create Sale Order from ticket
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Support Manager can create and send Invoice/Bills to customer for payment
Invoice/Bill Sample
Status of Customer Ticket - (New, Pending, In Progress, Solved)
Manage Timesheet for Support User/Support Manager
Timesheet and Customer Support Ticket Hours
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Create Invoice from Timesheet
Close Support ticket
Close Your Ticket
Filter your Closed ticket in Backend
Add Customer Ratings
Add Your Rate and Comment
Thank you Page of Submit Rating
Show Rating in Backend
Merge Tickets with any stage like New, InProgress, Closed
Reopen Closed Tickets with Description
Manage Tickets Report
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Mass ticket update with Team, Status
Report view in Bar Chart
Report view in Pie Chart
Print PDF Support Ticket Report
Tickets view for User login
Tickets view for Team user login
Odoo Website HelpDesk WorkFlow
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For Technical Help and Support
At Axistechnolabs we offer end to end solution for all Odoo services which includes custom development, integration, migration, analysis & consultation.
Incase of any question regarding this module feel free to email us on business@axistechnolabs.com
For Technical help and support
business@axistechnolabs.com
For Skype support: Axis Technolabs
Odoo Proprietary License v1.0 This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file). You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one). It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software. The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
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