Facebook and Instagram Messenger for Odoo | Meta Social Inbox in Discuss
by DevIntelle Consulting Service Pvt.Ltd https://www.devintellecs.com$ 60.50
Facebook & Instagram Messenger Integration in Odoo
Facebook & Instagram Messenger Integration Odoo app brings both
your Facebook Page inbox and your Instagram direct messages into Odoo Discuss. The moment a
customer messages your Facebook page or your Instagram account, the conversation opens as its
own channel in Odoo, and your team replies with text, images, and videos without opening
Facebook or Instagram.
Every contact gets a dedicated channel with live alerts, and a clear countdown shows how long
the 24-hour reply window stays open, so no message goes cold on either platform. Need help on a
chat? Hand it to the right colleague in a click, or turn the conversation into a CRM lead with
the full history attached.
A built-in dashboard keeps score for each channel: message volume, delivery and read rates,
response rate, and which conversations are still active. It is made for support, sales, and
marketing teams who win business on Facebook and Instagram and want every chat, contact, and
lead living inside Odoo.
Facebook Messenger
Receive and reply to messages sent to your Facebook page, straight from Odoo Discuss.
Instagram Messenger
Handle Instagram direct messages in the same Discuss inbox, with the same tools and the same workflow.
How It Works
Customer Messages You
Someone sends a message to your Facebook page or your Instagram account.
Chat Opens in Odoo Discuss
A channel is created for that contact and your team is alerted right away.
Reply, Assign, or Convert
Answer in Odoo, transfer to a colleague, or turn the chat into a CRM lead.
One Inbox
Facebook and Instagram chats in the same Discuss.
Share Media
Send and receive images, video, and files.
Team Handoff
Transfer chats to the right colleague.
Window Aware
Always know the 24-hour reply window status.
KEY FEATURES
Unified Facebook & Instagram Inbox
Receive and reply to messages from both your Facebook page and your Instagram account inside Odoo Discuss, with a dedicated channel created automatically for each contact.
Media and Attachments
Exchange images, videos, GIFs, and file attachments inside the conversation, the same way you would on Facebook or Instagram.
Create Leads from Chat
Turn a Facebook or Instagram conversation into a CRM lead with a button or the /lead command, and the chat history is saved on the lead.
Transfer and Assign Chats
Hand a conversation to another user with a note, so the right person always handles the customer on either channel.
24-Hour Window Tracking
See the live countdown on every chat and get a clear warning when the messaging window closes, so replies never bounce.
Messaging Dashboard
Track message volume, delivery and read rates, response rate, and active or expired conversation windows for each channel in one place.
Delivery and Read Status
Know whether each message was delivered, read, or failed, with a full searchable history of every message exchanged on both platforms.
Facebook & Instagram Contacts
Everyone who messages you is saved as a contact, with a button to open their Facebook or Instagram chat straight from the contact card.
Watch the full flow in action, from connecting your Facebook page and Instagram account to chatting, transferring, and converting conversations into leads inside Odoo.
Facebook Messenger
Connect Your Facebook Page
Set up the Meta provider with your app credentials and access token, copy the webhook callback URL and verify token, and pick the page you want to connect.
Live Chat, Phone and Odoo Side by Side
A message sent from the customer's phone arrives in Odoo Discuss in real time, and the reply sent from Odoo lands right back on their Facebook chat.
On the Phone
Inside Odoo Discuss
Transfer a Chat and Create a Lead
Hand the conversation to a colleague with a note, or raise a CRM lead for that customer in a click, with the chat history carried along.
Instagram Messenger
Connect Your Instagram Account
Link your Instagram professional account through the Meta provider, set the webhook, and start receiving direct messages in Odoo.
Live Chat, Phone and Odoo Side by Side
A direct message sent from the customer's phone shows up instantly in Odoo Discuss, and your reply from Odoo appears in their Instagram chat.
On the Phone
Inside Odoo Discuss
Create a Lead and Transfer a Chat
Convert an Instagram conversation into a CRM lead, or pass it to the right teammate, without leaving the chat.
Version History
Version 1.0 Current
Released on 30th June 2026
Does this app handle both Facebook and Instagram in one place?
Yes, Facebook page messages and Instagram direct messages both arrive in Odoo Discuss, each with its own channel and the same set of tools.
Is this app compatible with Odoo Enterprise?
Yes, the app works with Odoo Enterprise as well as Community.
I need a customization in this app. How can I contact you?
Please contact us at odoo@devintellecs.com and our team will be happy to help.
Do I get free support?
Yes, you get free support for 90 days from the date of purchase.
Do I get free updates?
Yes, you get free updates for a lifetime.
Free 90 Days Support
DevIntelle provides free 90 days support for any doubts, queries, and bug fixing (excluding data recovery) or any issues related to this app. This is applicable from the date of purchase.
odoo@devintellecs.comWhy Us?
DevIntelle Consulting Services Pvt Ltd is an India/USA based Odoo service provider with 12+ years of experience. We offer implementation, customization, migration, support, and training, helping you get the most out of your Odoo system.
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Devintelle Odoo Services
Odoo Implementation
Get Odoo set up and running for your business the right way.
Odoo Customization
Tailor Odoo to fit exactly how your team likes to work.
Odoo Integration
Connect Odoo with the tools and platforms you rely on.
Odoo Migration
Move to a newer Odoo version smoothly, with your data intact.
Odoo Training
Help your team get confident and productive in Odoo.
Odoo Support
Reliable help whenever you have questions or run into issues.
Connect Us
DevIntelle Consulting Services
Your Odoo implementation, customization, and integration partner. Reach out anytime, we are happy to help.
| Availability |
Odoo Online
Odoo.sh
On Premise
|
| Odoo Apps Dependencies |
•
Contacts (contacts)
• Discuss (mail) • CRM (crm) • Live Chat (im_livechat) • Calendar (calendar) |
| Community Apps Dependencies | Show |
| Lines of code | 6452 |
| Technical Name |
dev_facebook_instagram_messenger |
| License | LGPL-3 |
| Website | https://www.devintellecs.com |
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